If you encounter error 0xc00d36cb but don’t know what to do, read this post from Techquack. It shows you four possible solutions to this problem. You can try performing video playback diagnostics, resetting Windows Store, changing file permissions, or creating a new user profile.
Here we will talk about one of the most common errors in Windows 10, error 0xc00d36cb. This particular error is usually related to multimedia files, especially MKV video files. As many users have reported, the 0xc00d36cb error appears either when playing MKV format video files or when trying to change details in MP3 or MP4 files, such as changing the file name.
This problem is most common in Windows 10. Some possible causes of this error are a faulty shared component, a corrupt Windows Store component, a file that does not have the correct permissions, and a faulty user profile. If you get this error message, you can try the possible fixes presented in this article.
What is the cause of error code 0xC00D36CB?
We have investigated this particular problem by going through the comments of various users and trying various fixes that have been recommended as effective by some users who have been able to solve or circumvent the problem. It turns out that several possible causes could be triggering this particular error code.
Here is a shortlist of possible culprits that could be responsible for error 0xC00D36CB:
General Component Failure – One of the most common causes causing this error code is a general error that affects the video playback function. In this scenario, Windows 10 will most likely be able to resolve the problem automatically. You should be able to solve the problem by running troubleshooting on video playback.
Damaged Windows Store component – It turns out that this particular problem may also be related to a Windows Store problem. MKV files play through a dependency on the Windows Store, so damage to the Store can affect the video playback capabilities of your PC. In this case, the problem can be solved by resetting the Windows Store (either through the CMD window or through the GUI).
File does not have the correct permissions – If this error occurs when you try to move, modify or manage a file, you may see an error code because the currently logged in user does not have the necessary permissions. In this case, you can solve the problem by changing the file owner to “Anyone” so that any user can edit the file.
Corrupted user profile – In the most serious cases, the cause of the error code can be attributed to a corrupted user profile. If you see this error only after a security scan has quarantined certain items, it is likely that your user profile has been corrupted. In this case, you may be able to resolve the problem by creating and using a new user profile.
If this particular error code occurs and one of the above scenarios applies, it’s likely that you can solve the problem with one of the possible solutions presented in this article. Below is a set of possible solutions that have been validated by other interested users struggling with the same 0xC00D36CB error.
In order to remain as efficient as possible, we advise you to follow the methods below in the order in which we have classified them (by effectiveness and severity).
If you follow the order, you will eventually come across a workable solution that will allow you to repair or bypass the problem, regardless of its cause.
How to fix 0xc00d36cb error in Windows 10?
Run the troubleshooter to play the video.
- Click Start and select Settings.
- Go to Updates and security.
- Scroll down and select the Troubleshooting tab.
- Scroll down and select the Video Playback option.
- Click the “Run Troubleshooter” button.
- The troubleshooter will perform an initial scan and offer some options.
- Select Continue troubleshooting.
- The troubleshooter will check your system for driver and codec problems.
- Follow the on-screen instructions and apply the recommended corrections.
- Then close the troubleshooter and see if the situation has improved.
Resetting the Movie and TV app
- Press Start and select Settings.
- Go to Apps and click the Apps and Features tab.
- Scroll down to Movies & TV. You can also search for an app in the search bar.
- Select Movies & TV.
- Press the Advanced options button.
- Scroll down and click Reset.
- Close the settings window and try playing the video to see if there are any improvements.
Create a new user account
- Click Start and select Settings.
- Open Accounts.
- Open the Family and Other Users tab.
- Scroll down to Other Users and click Add someone else to this PC.
- In the Microsoft Account window, enter your email address. If you do not enter an email address and want to create a local account, click on the “I am not qualified for this person” option.
- Then select Add a user without a Microsoft account (for a local account). Otherwise, enter your Microsoft account credentials.
- Enter a username and password for the new account. Also, select a security question and add an answer.
- Once the new profile is ready, log out of your current account.
- Log in with the newly created account and check to see if you can play or edit the media file in error.
Check your authorization questions.
- If the error occurs when you change the properties of the file, it may be due to authorization issues.
- Right-click on the problem file and select Properties.
- Open the Security tab.
- Click the Advanced button.
- In the Advanced Security Settings window, click the Edit link.
- In the Select User or Group window, enter the All text box.
- Click the Verify Names button.
- Click OK and Apply to save your changes.
- Close all the windows.
- Try reading the file or editing the properties and see if there are any improvements.
Frequently Asked Questions
If your media monitoring software is not updated, it may not be able to play MKV and. MOV files for playback. In this case, your videos are not corrupted, but the drivers on your card cannot play them. A simple solution to this problem is to update your video card drivers.
Go to the VLC Tools -> Preferences menu and click the All button at the bottom of the Preferences window. Now select Input/Code -> Video Codecs -> FFmpeg and uncheck the Decoding Hardware checkbox in the list that appears.
The 0xc00d36cb error in Windows 10 is caused by a problem in the default video player and can be fixed by running a video playback diagnostic.
Windows Media Player is a great built-in program for media playback. However, if your MKV file cannot be played, a quick solution is to use other media players. The best option we recommend is to use VLC Media Player.