Many users complain about the error code “Windows update 9c48 internet explorer”, which sometimes interrupts system operation. Please note that this error can occur when the user tries to install or update Internet Explorer. One of the main reasons for this error code is a corrupted Windows updates folder. This error code can also occur when the system does not have the necessary updates to install Internet Explorer 9.
What is the cause of the Windows Update 9c48 error?
We have investigated this particular problem by looking at various user reports and trying various fixes currently recommended by other users who have been able to resolve this issue. It turns out that several different scenarios lead to this problem. Here is a shortlist of known culprits behind this problem:
Generic WU glitch – Interrupting your machine during an update can cause what’s called a generic Windows update glitch, which can affect future updates. If this scenario applies, you may be able to resolve the problem by running the Windows Update diagnostic program and applying an appropriate recovery strategy.
Overprotected third-party AV Suite – It turns out that several AV suites have been known to interfere with the connection between WU and Microsoft’s official server (resulting in various error codes, including this one). In this case, the only way to solve the problem is to disable the real-time protection when installing an update or to remove the third-party package from the machine.
Windows Module Installer disabled – As reported by various users, this error code can also occur when a critical process (Windows Module Installer) is disabled (either through manual user intervention or resource management software). In this case, you can solve the problem by going to the Services screen and disabling the Windows Module Installer service again.
Incompatible Internet Explorer installation – Many users have encountered this problem after installing IE11 on a Windows 7 computer using an executable (manual installation). It turns out that the installation will succeed even if the version of IE is not fully compatible. In this case, you can solve the problem by returning to Internet Explorer 10 using the extended command line.
Damaged system file – Damaged system files can also be responsible for this error message. Some users who have also encountered this problem have been able to resolve it by using a previously saved snapshot to restore the computer to a healthy state, or by performing a restore or clean installation to update all Windows components.
How to fix Windows Update 9c48?
Run Windows Update Diagnostics and Troubleshooting
- Some users have reported that the Windows Update Troubleshooter fixed the 9c48 error.
- To open the Windows Update Troubleshooter, press the Windows key and the S key at the same time.
- Type “troubleshooter” as the search term.
- Click “Windows Update Settings” to open a window like the one shown below.
- Select Windows Update, and then click Run This Troubleshooting.
- When the troubleshooter suggests a possible solution, click Apply this Troubleshooting option.
- Then reboot your desktop or laptop.
Check the Windows module installer
The 9c48 error may occur if the Windows module installer is not enabled.
- To check if this service is enabled, open Run by pressing the Windows + R key combination.
- To open the Services window, type services.msc in the Open field and click OK.
- Double-click Windows Modules Installer to open its properties window.
- Select Automatic from the Startup Type drop-down menu.
- Click the Apply button.
- Select the OK option.
Removing third-party antivirus software
Third-party antivirus software such as AVAST and McAfee may be responsible for the 9c48 error.
- To remove the antivirus software, run the Run command.
- Enter appwiz.cpl in the Open field and click OK.
- Select your antivirus program in the Programs and Features application in the Control Panel.
- Select the Uninstall option.
- Confirm by clicking “Yes” and start the software removal wizard.
- Reboot Windows after uninstalling the antivirus program.
Windows Defender can then replace the uninstalled antivirus software if uninstalling it solves the problem.
Before uninstalling the antivirus program, you can disable it to see if it solves the update problem by right-clicking the icon on the taskbar and selecting the option to disable or turn it off.
If this solves the problem, uninstall the antivirus program as described above.
Windows System Restore Utility can fix the 9c48 error if your desktop or laptop computer had a restore point installed before the 9c48 error started stopping updates on it.
- First, run the Run accessory.
- Type rstrui in the Run text box and click OK to open System Restore.
- Select Another Recovery if System Restore shows this option.
- Click Next to go to the list of restore points.
- Select Show more restore points if System Restore shows this setting.
- Select a restore point that restores your laptop or desktop computer to the point where the 9c48 error is not the problem on your laptop or desktop computer.
- If in doubt, select the oldest restore point.
- The software installed after the selected restore point will be removed.
To check which software will be uninstalled, select the Scan for related programs option.
- Click Next and then click Done to confirm.
The above solutions can fix Windows Update error code 9c48 on your desktop or laptop computer. As a last resort, you can reset Windows if the above solutions do not fix the 9c48 error.
The post “Reset Windows 10 to factory settings” has more information on how to reset the platform.
Frequently Asked Questions
Error code 0x80080005 is displayed by Windows Update when it fails to download and install one or more updates. To solve the problem, you first need to disable the antivirus program that may be causing the problem. The next solution is to run SFC and DISM scans using the command line as an administrator.
- Fixed Windows 10 update error code: 0x80073701.
- Reset Windows Update.
- Restore your computer to fix error code 0x80073701.
- Check the date and time settings in Windows.
- Manually remove the update that causes error code 0x80073701.
- Manually download and install update KB3081440.
If you get an error code when downloading and installing Windows updates, the Update troubleshooter can help you fix the problem. Select Start -> Settings -> Update and Security -> Troubleshooting -> Additional Diagnostics. Then select Windows Update -> Run Troubleshooting from the Start menu.
- Make sure your device has enough memory.
- Run Windows Update several times.
- Check third-party drivers and download any updates.
- Disable any additional hardware.
- Check your device manager for errors.
- Remove third-party security software.
- Recover hard drive errors.
- Perform a clean reboot in Windows.
Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog, techquack.com, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.