The newest program in Adobe`s Creative Suite, Photoshop CS6, includes powerful tools for editing photos and graphics. However, this software is not without its frustrations, and many users of online forums complain about software bugs that prevent them from saving or opening files. These bugs have never been officially addressed by Adobe, but a few tricks can help fix the bug so you can open your files again.
What’s the reason for Photoshop’s inability to create new files and open existing files?
We analyzed this problem by looking at various user reports and repair strategies that tend to be effective in solving this particular problem. It turns out that there are several different potential culprits that could be responsible for this behavior:
Photoshop CC problem: It turns out that this particular error may also be caused by a recurring problem that seems to primarily affect versions of Photoshop CC. Some affected users have managed to find a workaround (rather than a permanent solution). If this scenario applies to your current situation, you should be able to open new files and folders without rebooting by opening a project in Illustrator and then opening Photoshop from the Illustrator menu.
Photoshop does not have administrative access: It is also possible that this problem occurs because the software does not have the necessary permissions to perform certain actions. This situation is more common on Windows versions older than Windows 7. In this case, you can solve the problem by configuring the startup executable file to run with administrator privileges.
Photoshop settings file is corrupt: In most cases, this problem occurs because the Photoshop settings file is corrupt. Causes range from AV interference to bad hard drive sectors. If this scenario applies, removing the Photoshop file using a shortcut during the startup process may eliminate the problem.
OpenCL or OpenGL causing instability: OpenCL and OpenGL are two types of technologies that are known to cause this problem in low to medium spec configurations. Although you may lose some functionality as a result, you should be able to fix the problem by disabling both OpenCL and OpenGL.
Outdated or corrupted GPU driver: If you are using a dedicated graphics card, the driver that is actively used may also be responsible for this problem. If this scenario applies, you may be able to resolve the problem either by updating the GPU driver or by uninstalling it and allowing Windows to install an embedded equivalent.
Photoshop’s swap folder is on the same drive as the operating system: While this is not a bad thing in and of itself, several users have reported that this problem only occurs when Photoshop is configured to use the operating system drive (C by default) as a “scratch drive”. In that case, you should be able to solve the problem by reconfiguring Photoshop to use a different disk as a swap location.
How do you solve Photoshop’s problem of not creating new files and not opening existing files?
If you can’t open PSD files in Photoshop, wait a while. After that, try opening the PSD file again. If the file still can’t be opened in Photoshop, go to the next method.
Turn on/off the OpenGL device driver display and update
- Go to Photoshop -> Select “Edit” -> Click on “Preferences” -> Select “Performance” -> A window opens: Uncheck [ ] Enable OpenGL display and click OK.
- Now close Photoshop and restart it.
- Enable OpenGL display after updating your graphics driver, otherwise, you will not be able to use OpenGL features.
Reinstalling Adobe Photoshop
If none of your PSD files can be opened in Adobe Photoshop. Then the problem may be related to the application itself. In this case, the best way to fix this error is to reinstall Photoshop and try to reopen the PSD file.
If you can’t fix the error even after reinstalling the application, move on to the next method, as it may be related to serious corruption of the PSD file.
Close and restart
Sometimes computers can experience electronic hangs that prevent programs or the operating system from working properly. If you experience strange and unusual behavior with any aspect of your computer, the first thing you should do is try to close and restart the program. Sometimes this resets the memory and other boot parameters to get the whole system working properly again.
Resetting the PS settings
When you start Photoshop, it creates a settings file with all the parameters and options the program needs to work correctly. If this file is corrupt or incorrect, Photoshop won’t be able to open your files properly. Photoshop looks for this file every time you open the program, and if it doesn’t find it, it creates a new file in the system folder. To reset, find the file and delete or move it to another location. (See the Resources section for information on how to find the file on your system.) If Photoshop doesn’t find the file the next time you run the program, a new clean file will be created.
Frequently Asked Questions
Go to Photoshop -> Select Edit -> Click Options -> Select Performance -> A window opens: Uncheck [ ] Enable OpenGL display and click OK. Now close Photoshop and restart it. Enable OpenGL display after you update your graphics driver, otherwise, you won't be able to use the OpenGL features.
Launch Photoshop from the Start menu or using the desktop icon. Immediately, if not sooner, press and hold Ctrl+Shift+Alt or CMD+Option+Shift. You should get a Photoshop dialog box asking if you want to remove the Photoshop presets.
The reason is probably that you opened the converted file in 16-bit mode, which doesn't support layers. or converted 8-bit to 8-bit in PSE's menu/editing mode. The reason is most likely that you opened the converted file in 16-bit mode, which does not support layers.
Right-click on the corrupt or corrupted PSD file and select the "Restore previous versions" option. Find a previous version of the corrupted or damaged PSD file and select "Restore". Click "Restore" to confirm the job. Launch Photoshop and reopen the restored PSD file.