Fix the “Your account has been locked” error on Xbox

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Try the following solutions if you are experiencing 0x80a40014 error on Xbox One.

Resetting Xbox Password

To get back into your Xbox One account if you forget your password, you can do a few things. From the Xbox One dashboard, you can select “Account” from the “Settings” menu. You will be asked for your email address and can choose a new password from there. You can also try using the “Forgot Password” feature if it does not work.

Some users report that they get the message “Your account is locked” with error code 0x80a40014 on Xbox One. This error prevents them from accessing their account. To solve this problem, Techquack has put together some solutions in this post.

What causes the “Your account is blocked” error on Xbox

• Microsoft server issue: after researching previous cases of this problem, you may be seeing this error message due to a server-side issue that has caused entire blocks of Microsoft accounts to be blocked due to a false positive. In that case, you should acknowledge the problem and, if the problem does exist with core services, switch the console offline to use it (in single mode) until the problem is resolved by Microsoft engineers.
• Local Problem: As several affected users have confirmed, this particular problem may also be due to a locally stored cache file that causes the console operating system to believe that the current account is locked (even after the problem has been resolved). In this case, you can solve the problem by deleting the locally stored profile and turning on the device before rebooting the profile.
• Microsoft TOR violation: This particular error may also occur in cases where the Microsoft account owner has violated the TOR. In most cases, aggressive player behavior, hacking, or phishing will cause Microsoft to suspend the account without notice. If this scenario applies, the only reasonable recovery strategy would be to contact Microsoft support.
• Repeated failed login attempts: If the Microsoft account you use on your Xbox console has experienced multiple failed login attempts, Microsoft may have suspended your account for security reasons. In most cases, access will be automatically restored after 24 hours. However, if this is not the case, you should contact support to resolve the issue.

To resolve the “Your account is blocked” error on your Xbox

Make sure that the Xbox Live servers are connected to the network

It’s important to note that some accounts may be blocked by Microsoft due to server issues.

Even though it might need to be fixed locally by Epic, people have in the past been able to fix it themselves using a self-repair method.

To confirm that this is the case, visit Microsoft’s Xbox Live status site. The screenshot above shows that there are no problems with the Xbox Live servers. However, if you see a problem, it means that the problem is beyond your control.

It is still possible to play multiplayer games, stream digital content, and watch videos on your Xbox One while waiting for Microsoft to fix the server problem.

You can contact Microsoft by visiting https://beta.support.xbox.com/contact-us/contact-us and clicking on Ask a question.

For instructions on enabling offline mode, please refer to the solution below.

Use your Xbox One in offline mode

1. By pressing the Xbox button on the controller, turn on the console and access the Guides menu.
2. You can open the Network menu from the Guides menu by clicking on Settings – System – Settings – Network.
3. Click the Network Settings menu on the left side of the screen.
4. The offline mode can be activated by choosing Go offline and pressing A.
5. The action can be confirmed by tapping yes when prompted.
6. It will disappear once the Xbox One console is restarted, so you can play Xbox One again.

Remove the profile and perform a power-off operation

1. To open the Guides menu again, turn on the console and press the Xbox button.
2. Press A when you reach Settings – All Settings.
3. To delete an account, select Delete Accounts in the Settings menu.
4. Delete your accounts by selecting the profiles you wish to delete and then clicking the confirm button.
5. Go back to your dashboard once you’ve closed this menu.
6. Hold the Xbox button for as long as it takes the console to completely turn off and the LED to stop flashing.
7. The shutdown process is complete after the console is turned on.
8. If you are about to turn on your Xbox, you should see an Xbox animation.

Contact Xbox Support

Your Xbox error 0x80a40014 may not go away even after you delete your account and follow the power of procedure. Contact Xbox support if your account is locked.

My account has been suspended for a violation of the terms of use after I read your blogs about arbitrary blocking of Microsoft accounts. My content and actions within the Microsoft ecosystem are above board, but I received a notification that my account has been suspended. The process did not work for me as I received an error message saying I had violated their terms of service and I would not be able to restore my account.

Visit beta.support.xbox.com/contact-us, click Ask a Question and tell them that your Microsoft account has been locked for no reason.

A link to reset your password was sent to your inbox. Once you do so, your account will be unlocked. We can also help you if you cannot find your email address.

In addition to deleting your profile and performing a power cycle procedure to fix this issue, you can perform a search on your computer for “microsoft” for more information.

If you have any trouble unlocking your Xbox account, you can contact Microsoft support. Your account may have been suspended for violating Microsoft’s terms of service, even if you don’t remember doing so.

You can also perform a power-down procedure if you think your Microsoft account is locked for no apparent reason.

Frequently Asked Questions