The 0x800F0831 error is a common problem with Windows updates. This error is usually accompanied by the message: Installation failed: Windows was unable to install the following update with error 0x800F0831.
This error can occur when trying to perform a traditional cumulative update installation or update Windows 7/8/8.1 to Windows 10.
Why does the update error occur? In fact, it’s hard for users to find specific reasons for this error. But you can learn about some possible factors during our troubleshooting in the following content.
What causes installation error 0x800f0831 when installing an update
Damaged system files or update files are the main culprits for the 0x800f0831 error on Windows 10 computers. Improperly configured proxy settings, running unnecessary services, and sometimes antivirus programs can also cause this error. To solve this problem, you either need to scan and repair corrupted files using the DISM utility or run the troubleshooter. Resetting Windows Update components can fix missing files as well as adjust proxy settings. If none of these remedies help reboot the system. Let’s look at these methods in a little more detail.
Sometimes the Windows Update service may be disabled for some strange reason, preventing you from installing updates. If this applies to you, you can change the properties of the Windows Update service to fix the problem.
To fix the 0x800f0831 installation error when installing an update
Run the Windows Update diagnostic program
For this solution, you need to run the Windows 10 Update Troubleshooter and see if it fixes the error. If that doesn’t work, you can move on to the next solution.
Install the feature or cumulative update manually
This solution requires manually downloading the cumulative update from the Microsoft Update directory and then installing the package. You can use the Windows Update wizard to install the feature update. After a successful installation, you will no longer see the error.
Remove the VPN client or remove the proxy server (if any)
The VPN client or proxy server may cause this error due to an issue that blocks communication between your Windows 10 client machine and the Windows Update server. In this case, you can try uninstalling your VPN software from the Windows 10 Programs and Features app or uninstalling the proxy server from your computer and see if that solves the problem.
Set your Windows Update status to Automatic
If the computer on which you can’t install Windows Update is part of a shared domain, it’s possible that a network policy or third-party system optimization tool has disabled the main service responsible for the Update feature. In this case, you can solve the problem by setting the Windows Update service startup type to Automatic and forcing the Windows Update service to start. Here’s how:
- Press the Windows + R button.
- In the Run dialog box, type services.MSC and press Enter to open Services.
- Scroll down the Services window and find the Windows Update service.
- Double-click the entry to change its properties.
- Make sure the “Startup Type” menu item in the Service Properties window is set to “Automatic” in the drop-down list. Confirm any dialog boxes that may appear when you change the startup type.
- Click Apply -> OK to save your changes.
- Restart your computer.
On startup, make sure that the problem is resolved. If the Windows Update startup type was already set to Automatic, and that didn’t solve the problem, go to the following solution.
Enable the .NET Framework 3.5
If you encounter error 0x800f0831 when trying to install a cumulative update, you should consider disabling .NET Framework 3.5. The process of installing cumulative updates is a bit more complicated and may fail if you do not include all the necessary dependencies. In this case, you can try using the Windows Features menu to make sure that the .NET Framework 3.5 is enabled.
Performing SFC and DISM scans
If you are still experiencing this error, it is very likely that the problem is related to a corrupted system file. In that case, you can run an SFC/DISM scan and see if that helps.
SFC/DISM is a Windows utility that allows users to scan Windows system files for corruption and recover corrupt files.
Perform a system restore
If you recently noticed this cumulative update error 0x800f0831 after installing a driver or update or after an unexpected computer shutdown, and none of the pending updates have been installed, it is likely that a recent system change has caused this inability to install updates.
In this case, you can try to restore the system (note: all changes such as application installation, user settings, and anything that was done after the snapshot you want to restore will be lost) and see if that helps.
To restore your system, do the following:
- Press Windows + R.
- In the “Run” dialog box, type rstrui and press Enter to open the System Restore Wizard.
- Once you have reached the main System Restore screen, click Next to move to the next window.
- On the next window, select the Show more restore points check box.
- Then select the point that is older than the date you first noticed the error.
- Click Next to go to the next menu.
- Click Finish and confirm the last prompt.
The next time you start the system, the old state of your computer will be applied.
Frequently Asked Questions
- Go to the Microsoft Update directory.
- In the search box, enter the (Package_ identifier).
- Download the package and install it.
- Reinstall (Failed_Package).
- Make sure you have enough memory on your device.
- Run Windows Update several times.
- Check for third-party drivers and download any updates.
- Disable any additional hardware.
- Check for errors in the device manager.
- Remove third-party security software.
- Fix hard drive errors.
- Perform a clean Windows restart.
- Run the Windows Update diagnostic tool.
- Run the DISM tool.
- Manually restart the Windows Updates components.
- Run a scan of your system files.
- Temporarily disable your antivirus software.
- Download updates manually.
If the Windows Update service doesn't install updates as it should, try restarting the program manually. This command restarts Windows Update. Go to Windows Settings -> Updates and Security -> Windows Updates and see if you can now install updates.