Fixed a bug where Windows Not Detect­ing the PS4 Controller

While the Xbox works as a controller on Windows, many PS4 owners have problems using their Dual Shock controller on Windows. There are two ways to connect your PS4 controller to your computer: wirelessly (via Bluetooth) or via a USB cable. If you cannot play games with the PS4 controller because your computer does not recognize it, see the solutions described in this manual.

For USB connections, make sure that your computer’s USB port is not covered with dirt or debris. Do the same for controller connections. If there is dirt in either port, blow it out with dry air to remove it. Also, check to see if the USB cable you are using is damaged. You can also update the Steam app on your Windows PC and reconnect the controller.

And for those users whose PC does not recognize PS4 Bluetooth controllers, the problem may be related to some Bluetooth connectivity issues for Windows. The problem may also be related to the driver. Try one of the troubleshooting tips below to get your Windows PC to recognize your PS4 controller again. Or use a Bluetooth USB adapter if you have one.

What is the reason the PS4 controller is not recognized by Windows

What is the reason the PS4 controller is not recognized by Windows

  • Windows 10 Update: The latest Windows 10 update may be one of the culprits. The new updates may limit the use of DS4 controllers.
  • Device Driver Failure: A faulty DS4 controller driver can also cause this problem, which can be fixed by reinstalling the drivers.
  • Controllers disabled by DS4 Windows: DS4 Windows can also somehow accidentally disable the controller for use in Windows 10.

To solve the problem of Windows not recognizing the PS4 controller

To solve the problem of Windows not recognizing the PS4 controller

Remove the PS4 controller from the Bluetooth devices

  1. Make sure the controller has enough battery power (above 10%), then reboot the computer.
  2. Click on the Cortana search box > type “Control Panel” > select the first option at the top.
  3. In the Control Panel, click on “devices and printers”.
  4. In the list, find the PS4 Bluetooth controller > right-click on it > select Remove Device.
  5. Select Yes.

Download and install DS4Windows application to fix PS4 controller driver error

  1. Download the latest version of DS4Windows.
  2. Open the zip file and extract the files to the desired location on your hard drive.
  3. Run the DS4Window .exe installer by double-clicking on it.
  4. To install the drivers automatically, you need to use a professional tool that will do all the work for you.

Connect your PS4 controller to DS4Windows

  1. Open the application you installed earlier > click Settings.
  2. Check the box to hide the DS4 controller.
  3. Drag a corner of the window and expand it > you will see Controller/Driver Setting in blue > click on it.
  4. A UAC popup will appear asking for permission > click Yes.
  5. Another pop-up window will appear showing an image of the controller > minimize it (do not close it).
  6. Go to Manage Bluetooth Devices > follow on-screen instructions (hold Share and PS buttons for 3 seconds).
  7. Your controller will appear in the list > click on it and pair it.

To prevent this problem from happening again, always turn off your controller by holding down the PS button for 10 seconds. Do this every time you turn off your computer to avoid the same problem.

Frequently Asked Questions

Turn off Bluetooth. If you cannot connect your PS4 controller to your Windows computer, turn off Bluetooth on your computer, turn it back on, and try pairing with the device again. Bluetooth can be turned off in the Windows Action Center or in the Windows Settings menu.

In Windows 10, you can open the Settings app from the Start menu, select "Devices" and then "Bluetooth". The DualShock 4 will appear here as a "wireless controller" when it's in pairing mode. You can select it and click the "Pair" button to pair it with your computer.

Windows may not recognize your gamepad because there are too many devices connected to your computer. Try unplugging other devices to see if the problem persists. If you are using a USB hub, unplug your gamepad from the USB hub and plug it directly into your PC.

  1. On your computer, go to Bluetooth settings and turn on Bluetooth.
  2. Select "Find New Devices," then "Wireless Controller.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.