If you are a daily Instagram user, you may have encountered the warning “An unknown network error has occurred. Instagram is the world’s most popular social media photo-sharing app. It has simply taken the world of photo-sharing to a whole new level.
Instagram is the world’s most popular online social media photo-sharing app. The app has created a great way to connect with friends and family through photos. It has taken the world of photo-sharing to a whole new level. But sometimes Instagram displays error messages.
“An unknown network error has occurred” is also one of Instagram’s errors. Such errors can also occur when you try to log into Instagram or when the page is displayed. If you are one of the users who has encountered this error, you are in the right place. Here, I’m going to share with you some methods of fixing the Instagram “Unknown Network Error Occurred” error.
Don’t conclude that you can’t fix this error by trying one method. I recommend trying all methods until the problem is resolved. Also, the other method worked for different people.
What causes the “There was an unknown network error on Instagram” message
- Cache: In some cases, startup configurations that have been cached by the app to avoid long loading times and improve the overall experience may have become corrupt, causing the app to struggle to connect.
- Corrupted data: it is also possible that data in the application was corrupted, causing an error. If the credentials stored in the app are corrupted, the app may not be able to connect to your account.
- App settings: Sometimes the app settings may be corrupted, which can cause an error.
- Corrupted files: In some cases, application files may be corrupted, resulting in an error. All files must be intact for the application to work correctly.
- APN problem: Your phone may have selected the wrong APN configuration, making the Internet vulnerable or insecure, which initiates the error. You must have a strong, reliable, and fast Internet signal to log into your account.
Here’s how to fix the “Unknown network occurred on Instagram” error
Restart your device
If you’re trying to log into your Instagram account and see this dreaded error, quit the app before you take any other action and restart your smartphone.
Turn off your smartphone completely, then turn it back on. If the phone is on, open Instagram and try logging in again. Usually, restarting will fix the problem. However, if it doesn’t, skip to the next solution below.
Network connection troubleshooting
- Put your phone in airplane mode and turn it off after a few seconds.
- Reboot the router if the first step fails.
- Connect to another Internet network.
Although the error indicates an unknown network error, we know for sure that the problem is most likely with your Internet connection. So now we will try to solve all network problems.
Updating your phone’s date and time
Internet connectivity relies heavily on your device’s date and time. Therefore, incorrect date and time settings can cause Instagram to fail and prevent you from connecting.
Setting the date and time in iOS
- Open the Settings app.
- Then click on General.
- From the “General Settings” menu, select “Date and time.”
- Finally, you can update the time manually, but it’s better to choose the automatic setting by tapping this option.
To set the date and time in Android
- Open the Settings app.
- Then open the General Manager.
- Under Settings, click Date and time.
- Then click Automatic to automatically update it according to the detected time zone.
To update Instagram on Android
- Open the Google Play Store.
- Tap the menu and select My apps and games.
- Find the Instagram app in the list and tap Update.
To update Instagram on iOS
- Open the app store.
- Then scroll to the bottom of the screen and select Today.
- Tap on your profile icon.
- Finally, scroll down to Pending Updates and Release Notes and tap Update next to the Instagram app.
For this solution, we’re updating the Instagram app. If you can’t connect to Instagram because of an “Unknown Network” error, it may be because the app is out of date.
Frequently Asked Questions
Sometimes this error can be caused by Instagram app cache files. Therefore, the easiest way to fix this error is to clear the cache files on Instagram. Go to Settings -> Apps on your phone, find the Instagram app and tap it. Then click the "Clear cache" button.
- Turn off Wi-Fi under Settings -> Wi-Fi -> Off.
- Turn off Airplane Mode under Settings -> Airplane Mode -> Off.
- Turn on mobile data under Settings -> Wireless and networks (header) -> Other -> Mobile networks -> Data enabled.
Go to the web version of Instagram and go to settings. Look for the "Temporarily disable my account" option at the bottom and select it. Wait about two to three hours. After waiting, reactivate your Instagram account and see if the problem is fixed.
The problem of Instagram not working with Wi-Fi can be caused by various reasons, such as Wi-Fi data limitations in your Android settings, app issues, or network connectivity issues.