Windows 10 has many useful features, including the ability to sync other email accounts in one place, which applies to Google, Hotmail, and other email services. Unfortunately, some users have started complaining about an email sync error – 0x8000000b. Because of this error, users are unable to connect to their most frequently used email services.
The message that users see when error 0x8000000b occurs is read :
Something went wrong.
We’re sorry, but we couldn’t make it work,
Error code : 0x8000000b
Error codes are provided by Windows so that users can solve the problem and find a way to fix 0x8000000b. Fortunately, there are several solutions to the problem and they work well for most users.
0x8000000b error can have several causes such as outdated operating system, poor internet connection, antivirus software, wrong time and date setting, etc. However, in most cases, users have indicated that they can fix error 0x80000b after using advanced IMAP settings.
IMAP stands for Internet Message Access Protocol and is used by email service providers to retrieve messages from a server over a TCP/IP connection. Therefore, using advanced settings can help users resolve error 0x8000000b.
Please keep a close eye on the following bug fixes for 0x8000000b. Let’s start with the simplest solutions and then move on to the more advanced ones (they shouldn’t take too much time).
What is the cause of mail error 0x8000000b?
The causes of this error may depend on a number of factors, including the following.
POP or IMAP is not activated: This problem may occur when the settings for the POP and Internet Message Access Protocol (IMAP) are not activated on the mail server.
Windows Firewall blocks the request: According to Microsoft, this can happen if your firewall blocks a request sent by an email application.
Third-party antivirus or Windows Defender: If you use third-party antivirus or if your Windows Defender is enabled, these programs could be causing the error.
Let’s move on to the real cause and move on to solutions:
How to fix error 0x8000000b?
Setting up your mail under Windows 10
Let’s try adding the email account you suggested in the Mail App. This should help fix the 0x8000000b error. To do this, follow these steps:
- Launch the Mail app and click on the Settings icon.
- Select Manage Accounts, then click Add Account, and finally select the Advanced Configuration option.
- Then, in the same “Add Account” section, click on the “Internet Mail” option.
- On the next screen, enter the details of the email account you want.
- Now click Login and wait a few minutes until your email account is successfully added to the Mail app.
Resetting the Mail App
You can fix error 0x8000000b by resetting the idle Windows 10 apps. Then check if the Mail app is working again.
- Press the Windows logo + I keys on your keyboard and open Settings.
- Click System, then Apps and Features and select the Mail app.
- You will now see more options, click on them.
- In the advanced options, tap Reset.
- Press the Reset button again to confirm.
- You can now close the Settings app and return to the desktop.
Allow access through the firewall
If you are using an anti-virus program or if your Windows Defender is activated, these items can cause error 0x80000b. So get to work.
- Open Start and type Windows Defender Security Center.
- Select Firewall and Network Protection.
- Now select Allow application through the firewall and click Change settings.
- A list of allowed applications will be displayed. Make sure that “Private” and “Public” mailboxes are selected.
- Click “OK,” and that’s it.
Disable the firewall
If error 0x8000000b does occur, you can try disabling your firewall to see if it works. To do this, follow these steps:
- Open the Windows Security Center again.
- Go to Firewall and Network Protection.
- Now select a network profile and disable the Windows Firewall for that profile.
- Now try running your email application.
You can delete your account and add it again if it is not synchronized. To do this, follow these steps:
- From the Start menu, type Mail.
- Once you click on the app, you should go to the settings icon.
- Select your account and select “Delete Account.”
- After that, add your account again.
Frequently Asked Questions
This problem can occur if your mail server does not have POP (Post Office Protocol) and IMAP (Internet Message Access Protocol) settings enabled.
- Open Windows Mail and select Add account.
- Select Google from the list.
- Enter your Gmail email address and select Next.
- Enter your Gmail password and select Next.
- Windows will ask for permission to access your Gmail account, select Allow.
- Log in to Gmail.
- Click the gear icon in the upper-right corner of this page.
- Select Settings.
- Click Forwarding and POP/IMAP,
- Select Activate IMAP.
- Select Save Changes.
- Open Settings.
- Click on Apps.
- Click Apps and features.
- Select the Mail and Calendar app from the list.
- Click the More Options link. Link to additional options for the Mail app.
- Click the Reset button. Reset the mail app in Windows 10.
- Click the Reset button again to confirm.
Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog, techquack.com, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.