The error message “Your computer is not connected to the Internet, OneDrive (error code 0x800c0005)” appears even if you have an active Internet connection. This error is related to OneDrive and has nothing to do with your Internet connection. This error usually occurs when a built-in or third-party task completes while downloading a file. The problem seems to be mostly related to corruption.DDL files.
While this is the main reason, there are other causes for the OneDrive error code: 0x800c0005, “Your computer is not connected to the Internet” can be caused by corrupt temporary folders in Windows Update, problematic third-party antivirus software, if NAT (Network Address Translation) is closed, if DNS conflicts, or if there is an issue with temporary files on the Xbox One.
It could be anything, but the good news is that the problem can be solved. Let’s take a look at how.
What causes error code 0x800c0005 “Your computer is not connected to the Internet”
Dynamic Link Library Park Problem: If you see this error code when trying to install a version of the .NET Framework or when trying to update your Onedrive application, you’re probably dealing with multiple DDL files that are not registered correctly. In this case, you may be able to resolve the issue by re-registering the files from the raised CMD line.
Interference from a third-party firewall: It turns out that this problem may well be caused by an over-protected AV package blocking the connection to an external server, which causes the error. In this case, try removing the firewall and see if the error code disappears.
Xbox One Temporary File Problem: If you encounter this error on your Xbox One (when launching a game), you may be dealing with some kind of inconsistency in the temporary file. In this case, you need to run a power cycle.
Windows Update mismatch: If you see this error when trying to update a native component through Windows Update, chances are that you are dealing with some corruption rooted in the temporary files. In this case, you may be able to resolve the problem by resetting all affected WU services and deleting the SoftwareDistribution and CatRoot2 folders.
Inconsistent DNS: If you see this error code when trying to create a game on Xbox One or through the Xbox app (on Windows 10), you’re probably dealing with inconsistent DNS. If this scenario applies, you should switch to the Google DNS equivalent and see if that solves the problem for you.
NAT is closed: On PCs and Xbox One, this error code may occur because network address translation (NAT) is closed. In this case, you can solve the problem by enabling UPnP in your router settings or by manually punching the necessary ports.
To fix error code 0x800c0005 “Your computer is not connected to the Internet”
Perform a reboot
- Press the Windows + X keys. And select “Run.”
- Type MSConfig in the “Run” field and press Enter.
- On the Services tab of the System Configuration dialog box, select the Hide all Microsoft services check box and click or click Disable all.
- On the Run tab of the System Configuration dialog box, type or click or click Open Task Manager.
- On the Autorun tab of the Task Manager, select each autorun item and click Disable.
- Close the Task Manager.
- On the Startup tab of the System Configuration dialog box, type or click OK and restart your computer.
Ask your administrator to remove the restrictions
If you are using OneDrive for Business and still see the error message, your company may have network connectivity issues.
If this is the case, you should contact your company’s system administrator to see if your OneDrive connection is restricted and if there are any blockages.
You have the right to remove any restrictions. Once unlocked, you will be able to access OneDrive Business online.
Disable OneDrive Personal (for corporate networks)
If you are using OneDrive Personal in a corporate network environment while connected to an Active Directory account, this is causing an error. Enterprise networks have their own rules that block you from logging into your OneDrive personal account.
Personal OneDrive accounts on corporate networks are not allowed to connect to the Internet because it is automatically assumed that the system is not connected to the Internet. The best thing to do in this case is to refuse to use OneDrive Personal on corporate networks.
Frequently Asked Questions
- Download the PC Repair Special Offer.
- Click the Scan Now button to find problems and anomalies.
- Click the Repair All button to fix the problems.
Usually the "Not Connected" issue with your wireless network is caused by a third-party app you recently installed, or antivirus is preventing you from browsing the Microsoft Store app as well as the Windows 10 Operating System Update Center.
- Make sure other devices can't connect.
- Reboot your computer.
- Restart your modem and router.
- Run the Windows network troubleshooter.
- Check your IP address settings.
- Check the status of your Internet service provider.
- Try running some commands from the command line.
- Disable security software.
If the Internet works fine on other devices, the problem is with your device and its WiFi adapter. If the Internet doesn't work on other devices either, the problem is probably with your router or the Internet connection itself. A good way to fix your router is to reboot it.