If you are trying to eject a CD or DVD and you see a message – An error occurred while ejecting a DVD-RW drive, this message has some suggestions that may help you solve the problem. This is mostly due to a hardware problem, but it could be for other reasons as well.
The drive letter is mentioned in the error message and can be H, E, D, etc. Before you start troubleshooting, you should install the latest driver version on the CD/DVD.
What is the cause of the error message “Error removing DVD-RW drive” in Windows 10?
In order to clarify the path to the actual solution, we will look at two possible cases and evaluate the solution needed in both cases.
The CD/DVD drive has a software problem: If the DVD/CD drive has a software problem, you should be able to fix it.
The CD/DVD drive has a hardware problem: Another thing that can cause this problem is a hardware problem. Check to see if the CD/DVD drive light comes on when you try to remove it. If this light is not blinking, the drive has no power. If the light is blinking, the player has power, but another hardware problem is blocking ejection.
How do I fix the “Error when ejecting the DVD-RW drive” error in Windows 10?
Stop the stagnant task in Task Manager
If your computer refuses (or can’t) eject a CD or DVD – especially after you tell it to do so – chances are that the playback operations are currently based on a specific task. The application for that task is probably still to drive control.
Windows is programmed to take into account the internal communication between running programs and the player before responding to instructions.
So, since you want the disk to be ejected, you must stop the stagnation task. You must use the End Task function to end the procedure for the stalled task. This way, Windows will not allow the task to run at the same time as the reading process. Follow these instructions :
- First of all, you must start the Task Manager application. You can open this program by right-clicking on the taskbar (at the bottom of the screen) to display the available context menu and select Task Manager.
You can also use this key combination to quickly open the Task Manager application: Ctrl + Shift + Escape.
- Click the Details button to see the expanded Task Manager window – if this step applies.
- Assuming you are now in the standard Task Manager window, you need to open the Windows Explorer pane.
You should now be able to see the name of the CD or DVD drive and the drive letter. For example, it could be DVD RW DRIVE (H:) AUDIO CD or something similar.
- Click on the appropriate drive component to highlight it and then click on the Done Task button (at the bottom of the window) that just appeared.
If you don’t see the disk component, you need to find the active application that manages your disk, click it to highlight it, and then click the Done Task button (at the bottom of the window).
- Now close the Task Manager. Now do what you need to do to eject the CD/DVD.
Close the third-party burning application
If the CD/DVD does not eject after you burn the CD/DVD into your computer’s drive, you need to close the application you are using. If the application refuses (or fails to terminate) even after you click “Close”, you need to forcibly close its process in the Task Manager. If you think your DVD recorder is still active (it is working on something important), you should wait a few minutes before using the procedure described here.
Completing the third-party request procedure will more or less cause the disk burner on your device to stop working. When your computer’s disk drive goes into standby mode, it can be ejected without any problems. Since the previous procedure required you to work in the Task Manager application, the steps here will seem familiar to you. Follow these steps to complete the task:
- First, you must open the task manager application.
We’ve omitted the instructions on how to open this application because we described the steps in the previous procedure. You can scroll down the page to view them.
- Assuming you are now in the desired Task Manager window, you should browse through the applications listed in the Process tab.
- Find the application in trouble (the one that refuses to close), click on it to highlight or select it, and then click on the “End Task” button (at the bottom of the screen) that appeared recently.
Windows will now take action to end the program.
- You should now close the Task Manager application.
- Use the appropriate extract function again to see what happens.
If the computer again refuses to eject the drive – if an “Error” message appears when you eject the DVD-RW drive then you should close all programs currently open on the system, restart the computer, and check again to see if everything is working now.
Use the special eject button to complete the task
The recommended procedure for ejecting a disk/disc requires the user to perform the task through software operations (which are usually performed on the screen). You probably tried to eject the DVD player using the “Eject” option in the taskbar menu, but so far you have not done anything. So it is time to consider other methods to do the same.
If Windows has trouble ejecting the DVD drive – after giving the computer special (software) instructions to do so – you will need to tell it to do the same using the (physical) eject button. Many DVD burners are equipped with a special eject button. We assume you have one as well. You need to find this eject button on the disc cover (the physical component on the side of your laptop) and press it.
Resetting a DVD/CD
Here we want you to run a special command in the high prompt window to reset your computer’s DVD/CD drive control. Many users have confirmed that they have been able to eject their drives after forcing the computer to reset disk management (by performing this task here). Fortunately, the suggested process is relatively simple and easy to implement.
Here are the instructions you need to follow to reboot your computer’s DVD/CD drive:
- First, right-click the Windows icon in the bottom left corner of your device’s screen to see the applications and options included in the “Power User” menu.
- In the list that appears, select Command Prompt (Admin).
The “Admin: Command Prompt” window will appear.
- You should now run the following command (by typing it first and then pressing the Enter key on your keyboard to force Windows to execute it):
reg.exe add “HKLMSystemCurrentControlSetServicesatapiController0” /f /v EnumDevice1 /t REG_DWORD /d 0x000001
- Now you should close the prompt window and then reboot the computer.
- After the reboot, you should run the disk eject process in any way or means possible to see what happens this time.
Installing the CD/DVD driver
If your CD/DVD drive refuses to come out – even after trying our recommendations above – then you should consider the possibility that the problem is due to driver mismatches or discrepancies. Yes, if you are still struggling with the problem defined by the message “Error occurred when removing the DVD-RW drive”, then the driver for your CD/DVD drive is probably broken, corrupt, or just in a very bad state.
We want you to make Windows reinstall the CD/DVD driver on your computer. Many users have been able to solve their driver problems simply by reinstalling faulty or problematic drivers. You too should do the same to get the results you want. It seems that the changes caused by reinstalling the driver (uninstall and install procedures) are enough to make changes that fix a whole series of problems in the driver code.
In any case, here are the instructions for reinstalling the driver for your CD/DVD drive:
- First of all, you need to run the Run application using this key combination: the Windows logo key + the letter R.
- After a small Run window appears, you have to fill the text box with this code:
- In the Run window, click OK (or press Enter on your keyboard).
Windows will now execute the code. The Device Manager window will open.
- Look through the list of categories, find the DVD/CD-ROM drive category, and click on the expansion icon next to that category.
You will now see the contents of the DVD/CD-ROM drive category.
- Find your DVD/CD-ROM drive, right-click it to highlight it, right-click the selected device to display the available context menu, and then select Delete Device.
Windows should now display a prompt to uninstall the selected device driver.
- In the small window or dialog box, click Uninstall to continue.
Your system will now take action to remove the driver from the DVD/CD drive.
- Once the DVD/CD driver removal process is complete, you should close all open windows and then reboot your PC.
If all goes well – that is, if your system reboots, shuts down, and detects that an important driver is missing – the computer will eventually reinstall the appropriate driver. Finally, you should try to remove the CD/DVD drive that you have been struggling with to make sure that all goes well this time.
Frequently Asked Questions
If the computer refuses to eject the drive again - if you see the message "Eject DVD-RW drive encountered an error" - then you need to close all the programs currently open on your system, restart the computer and check again if everything works now.
- Paperclip. Straighten one leg of the paper clip.
- Small hole. Find a small hole on your CD drive, this is usually near the button.
- Insert the paper clip into the hole. Insert the paper clip into the hole and push gently until the door opens.
- Done. The player is open!
The first and most likely reason is that if the DVDs are blank, you have a defective player. Several viruses make devices do strange things that also affect CD and DVD players. However, these cases are rare these days, and if your computer is "clean," open the drawer and see if there is dust on the laser lens.
- Reboot your computer and press the F2 key during the reboot.
- While in SystemBIOS, press the eject button on the CD/DVD/Blu-ray drive.
- If the drive is successfully ejected in System BIOS, restart your computer and start your operating system.