Fixed hyperlinks that were not working in Outlook

When you use a product such as Microsoft Outlook and click on a hyperlink, it tries to open it in the standard browser, which is the Edge browser. Sometimes it fails to open the link in a Microsoft product on Windows 10. This usually happens when the standard association for opening links in the browser is broken. In this post, you will learn what to do if you can’t open hyperlinks in Outlook messages in Windows 10. Some forum users report an additional message that says, “Your organization’s policy does not allow us to honor your request.

Microsoft is trying to open everything in Edge or Internet Explorer. If you can’t open hyperlinks in Outlook messages, follow these methods to solve the problem.


Why do hyperlinks in Outlook not work?

Why do hyperlinks in Outlook not work?

Many users encounter problems when trying to open links (hyperlinks) from Outlook emails. Most affected users report that this particular problem occurs after a major Windows 10 upgrade or after completing the process of upgrading from an older version of Windows to Windows 10.

After trying to reproduce the problem and looking at various user reports, it seems that in most cases the problem is caused by the default browser or a faulty Office installation. While the problem of not being able to open links in Outlook occurs mostly in Windows 10, it is also reported in Windows 7 and Windows 8 (8.1), especially in Windows Office 2010.


How to restore hyperlinks that don’t work in Outlook

How to restore hyperlinks that don't work in Outlook

Fixed Outlook when links didn’t work in emails on Windows 10

Assigning a standard web browser in Windows 10 can solve this problem.

  1. Select the Start button.
  2. Start typing the default app and select Default App Settings when it appears in the search results.
  3. The Default Applications window opens. Select the browser that is currently on the list of web browsers.
  4. Select a different browser, such as Microsoft Edge or Firefox, depending on what you have installed.
  5. Close the Standard Applications window and try opening the hyperlink in Outlook.
Fixing Outlook when email links didn’t work in Windows 8

Assigning a different default Web browser in Windows 8 can solve this problem.

  1. Press Windows + C to open Charm.
  2. Select Charm Settings and choose Change PC Settings. The PC Settings window opens.
  3. Select Search and Applications, and then select Default Settings in the left pane.
  4. Select Web Browser and choose the browser you want to use.
Fixing Outlook when links in the email didn’t work in Windows 7

Assigning a different default Web browser in Windows 7 can solve this problem.

  1. Select Start and select Control Panel.
  2. Select Programs.
  3. Select the Default Programs.
  4. Select Install Default Programs.
  5. Select the web browser you want to use, then select OK.
Updating the Perspective

If you still can’t open hyperlinks in Microsoft Outlook, check for Outlook updates.

  1. Start looking ahead.
  2. Select the File tab.
  3. Select your desktop account.
  4. Select the update options.
  5. Click Update Now.
  6. Outlook checks for available updates and installs them, which fixes the problem.


Frequently Asked Questions

From the Tools menu, choose Internet Options. Select Programs -> Reset Web Settings. Under Internet Programs, make sure that the correct email program is selected. The Internet Explorer checkbox must be selected if it is the default browser.

To enable links in a message, in the reading pane, or an open message, click Enable Links and Other Features in the notification bar at the top of the message (not recommended).

The problems with opening hyperlinks are most likely due to either security restrictions in your Internet browser that don't allow pop-ups to open, or a plug-in in your Flash Player that doesn't allow URLs to open in local Flash files.

  1. Right-click and select Hyperlink from the menu.
  2. Click the Insert tab and select Hyperlink.
  3. Press Ctrl + K. Each of these options opens the Insert Hyperlink window, where you can enter the desired URL in the address field.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.