One of the bugs that bother Windows 10 users is the “Microphone sampling rate is not supported” error. According to users, this error is displayed when creating a party in the Xbox app. Because of this error, users cannot use headset microphones, especially with the Xbox app. When checking with other apps, the microphone works fine. Some users of the Xbox app (now Xbox Console Companion) have started discussions on the Microsoft forums about the microphone error occurring with this app.
When these users try to create a group in the Xbox app, an error message is displayed indicating that the microphone is not working properly. The microphone sampling rate is not supported. Here are some possible solutions for users who need to resolve the “Microphone not supported” error in the Xbox app.
What causes the “Microphone sampling rate not supported” error?
Here’s a list of the most common culprits:
General recording mismatch – This error can be caused by a general mismatch in the audio recording caused by two competing applications or a user error. In this case, you should use the audio recording troubleshooter (a built-in utility that identifies and recommends an appropriate repair strategy).
Faulty Windows update – We were unable to find the exact update that caused the problem, but for two months there was a flood of messages from users complaining about the problem. Since then, Microsoft has released a patch that has proven to be effective in fixing the problem.
The problem can be solved by installing any future updates and upgrading the Windows version to version 1803.
Drivers are not compatible with the version of Windows – It turns out that many headsets have not yet been optimized for the latest version of Windows. If you use them with certain drivers, you may get this error message due to compatibility issues. If this scenario applies, you can solve the problem by uninstalling the current driver and reverting to a generic driver.
Xbox Live Basic Service not working – Although this is an unlikely culprit, it has been confirmed that there is a direct link between this error message and the status of Xbox Live services. When the basic services are not working, party requests fail and this error is displayed. In this case, the only solution is to wait for the services to come online again.
NAT type set to close – Another possible culprit is a NAT type that is set to close. The Xbox Companion app can cause this error because it cannot communicate with the Xbox servers. In this case, you can fix the problem by fixing the NAT using the Fix it tool in the Xbox Networking tab.
Corrupted Xbox application – Another reason that can cause this error is a corrupted Xbox application. Corrupting the temp folder can cause the Xbox server to believe that the connection is not established correctly. If this scenario applies, you may be able to fix the problem by completely resetting the Xbox app and deleting all temporary files.
How do I fix the “Your microphone sample rate is not supported” error?
Troubleshooting sound recording
Before you try more complicated recovery strategies, you should start troubleshooting by making sure that your version of Windows isn’t able to resolve the problem automatically. It turns out that improper recording configurations can be the cause of the “Your microphone sample rate is not supported” error.
You may be able to solve the problem by simply running the Audio Recording Troubleshooter and asking it to recommend a suitable repair strategy. Some users have been able to solve the problem by running this diagnostic tool and then rebooting the computer.
Here is a quick troubleshooting guide to fixing the “Your microphone sample rate is not supported” error:
- Open the Run dialog box by pressing Windows + R. Then type “ms-settings: troubleshoot” and press “Enter” to open the Troubleshoot tab of the Settings application.
- While in the “Troubleshoot” tab, scroll down to the menu on the right and click on “Record Audio”. Then click on “Run Troubleshooter” to launch the utility.
- Wait until the analysis is complete and then click Apply this fix if a viable repair strategy is recommended.
- After the repair is complete, restart your computer and see if the problem is resolved the next time you boot your system.
If the same problem persists, or if the sound fix does not show a problem, move on to the next method.
Update Windows 10 to the latest version
If you were unable to fix the problem using the first method, you should make sure that all expected updates are installed and that you are using the latest version of Windows 10 available for your version. Several affected users with the same problem were able to resolve it by installing the version 1803 feature update.
This confirms the suspicion that Microsoft quietly released an unannounced patch for this problem. Here’s a quick guide to installing all the pending updates:
- Press Windows + R to open the Run dialog box. Then in the new text box that appears, type “ms-settings: windows update” and press Enter to open the Windows Update tab of the Settings application.
- Once the “WindowsUpdate” tab is open, click “Check for updates” and wait for the initial scan to complete.
Wait for the initial scan to complete.
- Once the updater detects which updates apply to your computer, follow the instructions on the screen to install them one by one.
- Note: If you are prompted to reboot your computer before installing any pending updates, do so, but be sure to return to the same screen and continue installing the remaining updates until your version of Windows is up to date.
- After installing all the pending updates, restart your computer and see if the problem is resolved the next time you startup.
If you still see the “The sample rate for your microphone is not supported” error when you open the Xbox app, go to the next method below.
Installing generic drivers for the microphone
It turns out that another common reason that creates the “Your microphone sample rate is not supported” error is an inappropriate microphone driver. Some affected users have been able to resolve this issue by uninstalling the current driver and allowing Windows to install a generic driver.
So far, there have been no reports of this problem occurring when installing generic drivers. We were only able to confirm the effectiveness of this method on Windows 10, but the following steps can be performed on both Windows 7 and Windows 8.1.
Here’s a quick guide to uninstalling the current microphone drivers so that Windows can install generic drivers:
- Press Windows + R to open the “Run” dialog box. Then type “mmsys.cpl” and press Enter to open the Sound window.
- Once you are in the Sound window, select the “Recording” tab and select the microphone you are having trouble with. Once you have selected the recording device, click on the Properties menu.
- Once you are in the Microphone Properties menu, select the General tab and click the Properties button under Controller Information.
- On the next configuration screen, select the Driver tab from the horizontal drop-down menu and click Uninstall Device. Then click Uninstall again to confirm the uninstallation.
- When the process is complete, restart your computer so that the operating system can install the shared drivers. You may be automatically prompted.
- After completing the following startup sequence, repeat the action that previously caused the “Your microphone sample rate is not supported” error and see if the problem is fixed.
If the problem persists, proceed to the next method.
Check the status of your Xbox Live service.
As several users have noted, this particular problem can also occur when one or more of the Xbox Live Core services are unavailable or under maintenance. Although they seem unrelated, some users have reported that the “Sampling rate for your microphone is not supported” error stopped as soon as the Xbox Core services came back online.
You can check to see if this is the cause of your problem by visiting their website. If all services are marked green, this means that there is no problem with the core services and you can move on to the next method below.
If the survey shows a problem with Xbox Live services, wait a few hours before checking again to see if the problem has been resolved automatically.
If there is no problem with Xbox Live Services, go to the next method below.
Setting up a NAT-type.
It turns out that the inability to create games can also be due to the fact that your NAT-type is closed. This can cause errors in various multiplayer games and affect the Xbox application’s ability to create and manage games.
Several users concerned about this problem have finally been able to solve it by opening NAT with the built-in Fix utility. After doing this and restarting the computer, some have reported that the “Your microphone sample rate is not supported” error no longer occurs.
Below are brief instructions on how to adjust the NAT type on the “Xbox Network” tab:
- Press the Windows + R keys to open the “Run” dialog box. Then type “ms-settings:” and press Enter to open the “Settings” application.
- While in the Settings app, scroll down and click Games.
- Under Games in the left-hand vertical menu, select Xbox Network.
- Wait for the NAT scan to complete. If it finds that the NAT type is closed, scroll down and click Restore to begin the troubleshooting process that might open the type.
- Once the process is complete, restart your computer and see if the problem is resolved in the following boot sequence.
Frequently Asked Questions
Open the audio properties window and click on the Record tab (if you right-click on the microphone on the right side of the windowpane, you will be taken directly to the Record tab). Double-click the microphone to open the microphone properties window. Click on the Advanced tab. Select between 16000 Hz and 48000 Hz.
Select Start, then Settings -> System -> Sound. Under Input, make sure your microphone is selected under Select Input Device, and then select Device Properties. On the Levels tab of the Microphone Properties window, adjust the Microphone and Microphone Gain sliders as needed, then select OK.
In digital recording systems, the sampling rate determines the number of times an analog signal from a microphone or instrument is digitized per second. The higher the number, the more samples of the analog signal are captured per second. However, the highest number does not always mean the best option.
For most music applications, 44.1 kHz is the best sampling rate. 48 kHz is common for music creation or other audio for video. A higher sample rate may be advantageous for professional music and audio production, but many professionals work with 44.1 kHz.
Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog, techquack.com, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.