Although the Microsoft Store app is designed for Windows 10 users to download apps, games, and entertainment, it is not perfect and does not always work as expected.
Among other things, perhaps one of the most popular complaints is applications waiting for updates or blocked in pending status. If you’re experiencing these or other problems (assuming you’ve already rebooted your device and are using the latest version), there are several troubleshooting steps you can take to download and install apps in Windows 10.
In this Windows 10 guide, we’ll show you different methods to diagnose and restore a Microsoft Store app that is blocked from downloading.
Why is the Microsoft Store app stuck at the download level?
The error we’re talking about today causes apps to freeze when downloading from the Microsoft Store. The problem seems to affect all apps and has been fixed with updates, but it is still present in individual users.
If your computer’s time, date, and time zone are incorrect, some apps, including the Microsoft Store, stop responding. This happens because these applications check the system for certificates before performing certain actions. If the date or time on your computer is incorrect, the certificates are considered invalid. As a result, the applications on your PC no longer respond.
When you visit a Web site or download an application to your computer, the operating system stores requested files for later use. These files are called “cached” files and help the system recover data faster. Like web browsers, applications on your computer manage their own cache files. Cached files can be corrupted and cause software errors.
If your Microsoft Store can’t download something, chances are corrupted cache files are causing the problem.
Here’s how to fix a Microsoft Store app that crashes on download in Windows 10
Running the Windows Convenience Store
When internal Windows issues arise, the recommended first step is to turn to Windows diagnostic tools. Since the Microsoft Store is an integral and non-removable part of Windows 10, a specialized troubleshooting tool should help you fix the problem.
Once you run the troubleshooter, it should restart the relevant services, fix the application failure and you can continue booting. If you are not sure how to proceed, please follow the instructions below:
- Press Windows + I to open settings.
- Open Update and Security.
- In the left pane, select Troubleshooting.
- Scroll down and check the applications in the Troubleshooting store.
- Click the “Run This Troubleshooter” option and follow the instructions.
Once the pre-installed Troubleshooter has completed its analysis, the remaining downloads should continue. However, if you are still locked out, continue with the following steps.
Reset the store cache
As you may know, the Microsoft Store is very similar to other third-party apps on the Windows 10 platform. One of the main differences is that you can’t reinstall or fix it like you would with other apps.
However, Microsoft developers have implemented a command that allows you to restart the repository and clear its cache to resolve any issues. That way, you can hopefully solve the problem.
If you are not sure how to make this tool work on the extended command line, follow these steps:
- In the Windows search bar, type CMD.
- Right-click on the command line and select Run as administrator.
- At the command prompt, type the following command and press Enter :
- The process is fast and you can immediately close the order request and restart the Microsoft Store.
Note: As a reminder, if you do not regularly empty your store cache, the Microsoft Store will not open without problems.
Logging in/out with a Microsoft account
Some users have said that the problem of endlessly waiting for apps in the Microsoft Store ended after they logged out and then logged back in with their Microsoft account.
Whether it was a bug or something else, we can’t be sure. However, it’s an obvious workaround, so be sure to give it a try. Follow the steps below to log out of the Microsoft Store and log back in:
- Open the store.
- Click on your profile icon in the upper right corner.
- Click the active account again and select Logout.
- Close the Microsoft Store and restart it.
- Click on the empty icon and select Sign in.
- Enter your credentials and search for enhancements.
Check your time, date, and region settings.
Follow the instructions below to confirm both, and you should be fine:
- Press Windows + I to open the Settings app.
- Open the Time and Language section.
- Select the date and time from the left pane.
- Activate the “Auto time setting” function.
- Activate the automatic time zone setting.
- Now select the region and language in the same section.
- Change the country or region
- Close the settings and check the changes in the store.
Run an SFC scan
When it comes to fixing system errors, System File Checker is the most appropriate tool for the task. There are a dozen different reasons why a particular system file is corrupt.
And there are a dozen more negative effects that corrupt or incomplete system files can have on system behavior. Fortunately, SFC is an integrated tool that works from the extended command line, and you can use it by following these steps:
- Type CMD at the search bar, right-click on the command prompt and run the command as administrator.
- At the command prompt, type the following command and press Enter :
SFC / scan now.
- The SFC utility will look for system errors and fix them accordingly.
Restarting Windows Update Services
Finally, if none of the previously recommended solutions helped you make progress, there is one last solution. This is a common workaround used for problems with Windows Update.
Since this problem is also closely related to the update features, it should help solve the boot problem as well. Follow the instructions below and you should be able to solve the problem:
- Type services.MSc in the search bar and open Services.
- Go to the Windows Update service, right-click it and click Stop.
- Now go to C: Windows and locate the SoftwareDistribution folder.
- Right-click and rename it to SoftwareDistributionOLD or whatever name you want.
- Now go back to the Services service and restart the Windows Update service.
- Go back to the Store and check for changes.
Frequently Asked Questions
- Try running Windows Store to troubleshoot the app in Settings -> Update and Security -> Troubleshooting.
- Try reloading the store cache. If that doesn't work, go to Settings -> Apps and highlight Microsoft Store, select Advanced Settings, and then Reset.
- Reboot your computer after rebooting.
- Open Settings.
- Click Refresh and Security.
- Click Troubleshooting.
- Under Other Troubleshooting, select Windows Store Apps.
- Click Perform Troubleshooting.
- Continue with the instructions on the screen (if applicable).
The download speed of the Windows Store can be affected by many factors. This could be due to multiple apps loading at the same time, slow internet connections, other apps updating while loading, and more. Run the Windows Apps and Store diagnostic tool.
- Reset the Microsoft Store cache.
- Press the Windows logo key + R to open the Run dialog box, type wsreset.exe, and select OK.
- Note: An empty command prompt window opens, and after about ten seconds the window closes and the Microsoft Store opens automatically.
Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog, techquack.com, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.