Fixed: There was a problem playing this video in Google Drive

Google Drive is a cloud storage and synchronization service. Many people use this platform to protect their files and folders and sync them between different devices. Recently, we’ve encountered requests from Windows users who can’t play videos from Google Drive. The problem could be related to the video file format or browser. Also, if your system hardware has an issue, you may be experiencing this problem.

Regardless of why or how this error occurred, you can fix it with the simple methods mentioned in this blog. Let’s get started.

What is the cause of the error message “There was a problem playing this video” on Google Drive

Since the error message is not specific enough, it does not directly tell us the specific cause. Google Drive simply sends the same error when the video playback request fails. So, we’ve gathered various reasons or causes why a video playback request might fail. Some of the most common reasons are listed below.

  • Outdated browser: Older versions of your browser may not have all the necessary features to play videos and thus cause this error. Therefore, try updating your browser.
  • Unpopular video formats: If your video file format is unpopular or old, this problem may occur.
  • Poor internet speed: If you have poor internet speed, chances are this error will occur.
  • Plugins: If you have recently installed third-party plugins, you need to make sure that none of their features interfere with video playback.
  • Higher video resolution: Google Drive supports a maximum video resolution of 1920*1080p. Anything above this resolution will not play.
  • Router security settings: Routers today have strict security settings that can affect video playback.
  • Blocked RAM: Temporary files are created on your device when playing videos using Google Drive. If you have a large amount of RAM, videos may not play.

To solve the problem with playing this video on Google Drive


Some users use Google Drive to download and share pirated content. This is simply not true, and sooner or later Google will delete it. If you try to play a pirated video, Google may have blocked/deleted/blocked it. Google uses file hashing to find and block such content.


What is the resolution of videos saved or posted to Google Drive? This is important because Google Drive only supports video resolutions up to 1920×1080. Videos in higher resolutions cannot be played on Google Drive.


It’s also possible that the video file is corrupted, which is why Google Drive displays the error message “This video can’t be played.


Video files are limited to 5TB, which is too big for 99.99% of users, but you may be an exception. Are you collecting multiple videos and uploading them to disk? That’s crazy.


Google Drive supports most, but not all, common video formats. Check the list to make sure yours is included. If not, you’ll need to convert your video to a different format.


If you’re trying to play videos from Google Drive in your browser, try using incognito mode. It is supported by most popular browsers such as Chrome and Firefox. This will disable all extensions/add-ons.

If you no longer see the “Oops! There’s a problem playing this video” error message, one of the extensions/extensions is at fault.

Disable all extensions/add-ons, then re-enable them one by one to find out which extension it is.


Do you use more than one Google Account in your browser? Google allows users to sign in to multiple accounts in the Chrome browser.

This is convenient, but it could cause an error when playing videos on Google Drive. Log out of all but one account where the video is stored, and then try to play that video. Just open a new tab, click on the profile picture and select the “Exit” option.

Frequently Asked Questions

When Google Drive doesn't play videos, most of the time the error is caused by an app or browser. However, sometimes it can also be related to your computer system hardware. File Properties: Google Drive does not support older and less common video formats.

The easiest solution is to properly use incognito mode, login, and view the video. This is not a video format problem at all. You can also log out of all accounts except the one you need for Drive.

On your Android phone or tablet, open the Google Drive app. Tap Browse Drive at the top of the screen. In the list, tap Videos. To play the video, tap the video you want to play.

Google Drive can play most MP4 files, but not all. Because MP4 is a video container format, it can be encoded by different codecs and profiles. Some MP4 files have been encoded with a codec or profile that is not compatible with Google Drive, so they may have problems playing on Google Drive.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.