Windows is a great operating system. Most applications are designed to run on Windows, unlike other operating systems such as Mac OS. Unfortunately, Windows is not always perfect and puts users in difficult situations.
A difficult situation is trying to upgrade Windows. Every time a Windows upgrade occurs, it can look like a bet. The bet is on whether or not to update Windows, rather than giving an error.
An example of a common error is “Windows Update error code 8020002E”. Several Windows users have complained about receiving this error. But what does this error mean?
If you get error code 8020002E, it could mean several things. Examples include a corrupted Windows Update file, strict anti-virus protection blocking Windows Update, or Windows Update being stuck in a “frozen” state.
Since it’s important to keep Windows up to date, today we’ll show you how to fix “Windows Update error code 8020002E” on your computer. The methods we are sharing with you today have been thoroughly tested by us and many other users. So they are guaranteed to work!
What is the cause of Windows Update error code 8020002E?
Windows Update Instance in Trouble: The most common cause that causes this error code is one or more components of the processing unit are blocked in a suspended state. In such situations, it is best to run Windows Update Troubleshooter (a utility that can detect most inconsistencies and automatically apply the correct correction strategy).
Damaged WU component: In the most severe cases, this error code can be caused by a persistent WU error that cannot be resolved by traditional methods. If some components are stuck in a suspended state, the only viable solution is to reset each WU component to eliminate the possibility of a paralyzed component. This can be done either with an automated WU agent or with a series of commands in the extended CMD prompt.
Overly Secure AV Suite: It turns out that some firewall suites can block the connection between the end-user computer and the WU server. The Comodo firewall is most often cited by affected users as responsible (but there may be others). In this case, you can solve the problem by removing the redundant protection package and going back to the native firewall.
Damaged system files: As reported by several affected users, this problem may also be due to some underlying corruption that cannot be resolved in the traditional way. In this particular case, the only viable recovery strategy is to use DISM or System File Checker Scan, which is capable of handling corrupted system files. But in some rare cases, you may need to reboot all operating system components (via clean install or repair shop) to fix the error.
How to fix Windows Update 8020002e?
Remove the SoftwareDistribution subfolder
First, try this user-approved solution for Windows Update 8020002e error.
- Press the Windows + X key combination and select Run from the menu.
- Type services.msc in the Open text box and press Enter.
- Double-click Windows Update to open the properties window that appears directly below it.
- From the “Startup Type” drop-down menu, click Disabled.
- Click Stop.
- Select the Apply option and click OK to exit.
- Press the Windows key + the E key shortcut.
- Open this folder in File Explorer: Windows > Software Distribution > Data Warehouse.
- Press Ctrl+A to select everything in the DataStore.
- On the Start tab, click Delete.
- Then open the path to this folder:
- Windows > Software Distribution > Download.
- Delete everything in the Downloads folder as you did for the DataStore.
- Open the Windows Update Properties from the Services window again.
- Then select the Autorun option and click the Start button.
- Click the Apply and OK buttons.
Disabling third-party antivirus utilities
Error 8020002e may be caused by a third-party antivirus program interfering with Windows Update. The problem can be caused by Avast, Comodo, Sophos, and McAfee antivirus programs.
Disabling or uninstalling these antivirus programs before checking for updates can fix the error. Right-click the icon of your antivirus program in the system tray and look for the option to deactivate in the context menu. Then select this option to deactivate the software.
Deactivating the Windows Defender firewall
If you don’t have a third-party antivirus program, try temporarily disabling the Windows Defender firewall.
- To do this, type Microsoft.WindowsFirewall in the Run control / name field and click OK.
- Click Enable or Disable Windows Defender Firewall on the left side of the applet.
- Here, select the two options Disable Windows Defender Firewall.
- Click OK to exit.
- If this solves the problem, you will still need to reactivate the Windows Defender Firewall at some point. Before deactivating the firewall, try resetting the WDF settings to their defaults by clicking the “Restore Defaults” button on the left side of the Control Panel applet.
Disabling a proxy server
If you use a proxy server, try disabling the proxy server.
- On the Windows 10 taskbar, click “Enter Here” to search.
- Enter the network status as the search word.
- Tap Network Status to open the window on the map below.
- Click on Proxy in the settings on the left.
- Disable the Use a proxy server option.
Perform a system file scan
A corrupted system file could be another factor leading to the 8020002e error.
- To run a system file scan, type cmd into the Windows 10 search utility.
- Open the advanced command line by right-clicking on the command line and selecting Run as administrator.
- First, run the installation image maintenance management scan by typing DISM /Online /Cleanup-Image /restore health and pressing Return.
- Then type the command sfc / scan now and press Enter.
- If the prompt tells you that these scans have fixed something, restart Windows.
Most likely, these permissions will fix the 8020002e error. However, they are not guaranteed, and some users may need to update Windows with a repair installation to fix the problem.
Alternatively, users can reset Windows 10 to factory settings using the Reset This PC utility.
Frequently Asked Questions
- Make sure that updates are actually blocked.
- Turn it off and on again.
- Check the Windows Update utility.
- Run Microsoft's troubleshooter.
- Start Windows in safe mode.
- Go back in time with a system restore.
- Clear the Windows Update file cache.
- Run a thorough virus scan.
- Go to the Start menu -> type Run -> double-click the first result to run Run.
- Now type services.msc -> run windows services.
- Find the network list service -> right-click on it -> select "restart". You can also select "stop" and then "restart".
- Try refreshing your computer again to see if the error persists.
- Right-click on the taskbar and select Properties.
- Click on Configure.
- In the icons window in the notification area, make sure that "Always show all icons and notifications in the taskbar" is checked, and then click OK.
- Now try running Windows Update again, and the updates should now be installed correctly.
- Click Start, then Run. If you don't see Run on the Start menu, type Run in the Start search box, then click Run in the list of results.
- Copy and paste the following text into the Run text box: Cmd /c ren %systemroot%System32Spupdsvc.exe Spupdsvc. old.
- Click OK.
- Run Windows Update again.
Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog, techquack.com, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.