Fixing the error : We are unable to install this printer right now

Most users use printers in the office and at home for everyday work. However, many users encounter printer error 384 when connecting the printer to the network. Some users see a pop-up message We cannot install this printer at this time.

This error occurs in users who use multiple printers through the same printer port. So if you are facing this problem, we are going to share some tips to help you fix printer error 384 or the “We can’t install this printer right now” error in Windows 10.

Printing and Windows go hand in hand, but sometimes the operating system lets you down. Error 384 is one such error, and if you are also encountering it, we can help you fix it. Below are the steps you need to take to fix this error.

 

What causes the “This printer cannot be installed” error message?

What causes the "This printer cannot be installed" error message?

A printer error 384 is possible when you connect your printer to the network. The full error looks like this: “We cannot install this printer at this time. Try again later or contact your network administrator for assistance.

This error can occur if you have multiple printers using the same printer port in Windows. In this article, we will look at how to fix Windows 10 printer error 384.

Printing and Windows go hand in hand, but sometimes the operating system lets you down. The 384 error is one such error, and if you also encounter it, we will help you fix it. So, here are the steps you need to take to fix this error.

 

To fix the “This printer cannot be installed at this time” error

To fix the "This printer cannot be installed at this time" error

Change the printer port
  1. Press the Windows + R key to open Run.
  2. Enter the control and press OK to open the Control Panel.
  3. Click Hardware and Sound.
  4. Select Devices and Printers.
  5. Right-click the printer of interest and select Printer Properties.
  6. In the Properties window, open the Ports tab.
  7. Here you need to assign the correct port to the printer.
  8. Repeat the same steps for the other printers on your network. Open and assign another port.
  9. Save the changes and close the Control Panel.

This error can occur if several printers are connected to the same network and have the same port assigned to them. Follow the steps above to assign different ports and see if that fixes the error.

Update the printer driver
  1. Go to the printer manufacturer’s website.
  2. Enter your printer model.
  3. Check the download page to see if a new driver version is available.
  4. Download and install the latest drivers for the printer.
Uninstall and reinstall the printer
  1. Press Windows + R, type control, and click OK.
  2. In the control panel, go to Programs -> Programs and Features.
  3. Click Sound and Hardware.
  4. Open Devices and Printers.
  5. Right-click the printer and select Delete Device.

You can also uninstall a printer in Windows 10 by going to Start -> Devices -> Printers and Scanners. Select the printer and click Uninstall.

Uninstalling the printer driver
  1. Click Start and select Settings.
  2. Select your device.
  3. Click the Printers and Scanners tab.
  4. Scroll down to the desired settings.
  5. Click on Print Server Properties.
  6. In the Properties window, open the Drivers tab.
  7. Find the printer driver, and then click Uninstall.

Uninstalling the printer software

  1. Click Start and type Control.
  2. Click Control Panel.
  3. Go to Programs -> Programs and Features.
  4. From the list of programs, select the printer software.
  5. Click Uninstall, and when prompted, click Yes.

Installing the printer

  1. Go to the printer manufacturer’s Web site.
  2. Download and install the latest printer driver software and restart your computer.
  3. Then go to Start -> Settings -> Device -> Printers and Scanners.
  4. Click Add Printers and Scanners.
  5. Select the printer and follow the on-screen instructions to successfully install the printer.

The “We cannot install this printer right now” 384 error occurs when the computer has assigned the wrong printer port to the printer. If replacing the printer does not work, try the other workarounds described in this article by Techquack.

 

Frequently Asked Questions

  1. From the Windows Start menu, hover over Settings, then click Printers.
  2. Right-click the default printer, then click Remove.
  3. Double-click the Add Printer icon and follow the instructions to reinstall the printer driver.

Most hardware requires drivers to be installed in order for the operating system to communicate with the device. Sometimes, due to compatibility issues, installation of an outdated or inappropriate driver, or problems during the installation of the printer driver may fail.

Click the Start button, then select Devices and Printers from the Start menu. Click the Add Printer button. In the Add Printer wizard, click Add network, wireless, or Bluetooth printer. From the list of available printers, select the one you want, and then click Next.

  1. Try connecting the printer with a cable. This will help you determine if a WiFi signal is causing the problem.
  2. Find a new location for the printer.
  3. Check the printer's queue.
  4. Restart the printer.
  5. Make sure the firmware is up to date.
  6. Make sure your mobile device is connected to the correct network.
  7. Reset the printer.