A strange bug of unknown origin hit Windows 7 computers this week, according to several reports online. Windows 7 users report that every time they try to shut down or reboot their system, they get a pop-up message saying, “You do not have permission to shut down this computer.”
As of this writing, the cause of the error is still unknown. For the past two days, users have been racking their brains trying to solve the problem. The good news is that they have found at least three temporary workarounds and an unofficial patch to solve the problem.
What caused the “You don’t have permission to turn off this computer” error?
Possible causes for this problem:
Microsoft recently released the latest update KB4534310 for the Windows 7 operating system before the EOL (end of life) or EOS (end of support) date. Some users are claiming that the update is the cause of this strange problem. This update brought some bugs in the User Account Control (UAC) feature.
Many users claim that some Adobe software is the cause of this problem. When a user installs Adobe software, some services such as “Genuine Adobe Monitoring Service” are automatically installed on the user’s computer. These services prevent the shutdown and cause an error message.
Some users report that third-party security software also causes this annoying problem. If you also encounter this annoying problem on Windows 7 or Windows 10 operating systems and want to solve it, the following solutions will help you.
To fix the “You are not allowed to turn off this computer” error
- Run the Group Policy Editor (Win+R, “gpedit.MSC”).
- Go to Computer Settings -> Windows Settings -> Security Settings -> Local Policies -> Security Settings.
- Double-click the “User Account Control: Run All Administrators in General Mode” policy and change its status to “Enabled”.
- Run the command line (Win+R, “cmd”) and execute “gpupdate /force” and then “shutdown -r” to reboot the computer so that the changes take effect.
This method is suitable for users who can follow some complicated steps. Here we will try to make these steps as simple as possible, giving simple step-by-step instructions. In this method, you will have to change the system settings and any errors may cause other problems on your computer. Therefore, follow the instructions below with caution.
- Press the `Win+R` keys simultaneously to open the Windows executable. In this window, type “gpedit.MSC” and click “OK”. This will open the “Local Group Policy Editor” window. For inexperienced users, we would like to point out that the Local Group Policy Editor is used to set permissions on a Windows 7 computer. Therefore, any error in executing the following commands can affect Windows users’ experience. Follow these steps carefully.
- In the left pane of the Local Group Policy Editor, go to Computer Configuration > Windows Settings > Security Settings > Local Policies > Security Options.
- Now find “User Account Control” in the right pane and double click on it: “Run all administrators in general mode”.
- This will open the “User Account Control” window for this option. Select “Enabled” and click “OK”. If it is already “Enabled”, click once on “Disabled”, click again on “Enabled”, then on “Apply” and finally on “OK”.
- Now press the `Win + R` keys together to open the Windows executable file and type `gpupdate /force`. Press `OK.
- A new window will open saying “Update policy…”. This means that all the policies you recently changed on your computer will be updated. Wait until it’s finished.
- You can now reboot or shut down your computer normally. If you still have the problem, follow the above instructions exactly as described above.
This solution was shared by a user on Reddit as a temporary solution to his problem. The most impressive thing about this method is that even an inexperienced Windows 7 user can apply it, as you will not need to follow complicated steps. To perform this method, follow these steps.
- Create an administrator account if you don’t already have one. Follow these steps to create another administrator account.
- Click the “Start” button and go to “Control Panel.”
- Click the “Add or remove user accounts” button.
- Click the “Create a new account” button.
- Enter a username in the field, in this case, “Admin1”, select the “Administrator” option, and click “Create Account”.
- Now click on the “Start” button. Then click on the arrow next to “Down” and select “Switch User”.
- The next screen will ask you to choose between users. Select the username of another administrator account. In this case, it will be the account you created in the previous step, namely `Admin1`.
- After you have logged in as `Admin1`, follow steps 2 and 3 to log back into your default user account.
- You can now shut down or reboot your computer normally.
- This solution works for many users, but unfortunately, this method does not solve the problem. This solution looks like a workaround to the problem. Doing these steps every time you want to restart your computer can be very frustrating.
Tip: Another suggestion given by some users is to press the “Ctrl + Alt + Del” keys simultaneously and then use the red key in the bottom right corner of the screen to reboot the computer. You can try this technique, it might work for you.
Stop or disable Adobe update services. To do this, go to the services page (services.MSC), then right-click on the following services and click “Stop” for each.
- Adobe Genuine Monitoring Service
- Adobe Genuine Software Integrity Service
- Adobe Update
As well as disable the same services at startup. Although Microsoft has stopped supporting Windows 7, users are waiting for Microsoft to fix the problem. In the meantime, follow the above methods to resolve the issue.
Frequently Asked Questions
If the "You do not have permission to shut down and restart this computer" error message is still displayed, you may need to perform a hard shutdown (by holding down the power button for at least 10 seconds) and turn the computer back on. You will then be able to shut down and restart your computer as usual.
In the local Group Policy Editor, go to the Start menu and taskbar "Administrative user configuration templates" and double click on "Remove" and select the "Prevent shutdown", "Reboot", "Enter hibernate" and "Sleep" commands. Now you want to enable this setting and click Apply and OK.
Click Start, then type MSConfig in the startup search box. In the list of programs, click MSConfig to open the system setup window. If the user account control message appears, click OK. If Windows still fails to shut down, open MSConfig again and change the Normal Startup setting on the General tab.
If normal shutdown from the Start menu doesn't work and Windows won't shut down, you may need to use the forced shutdown method. On most computers, simply press and hold the power button for a few seconds to force the computer to shut down.