The Microsoft Store has a lot to offer. You can easily buy and download apps, games, music, and more. However, if your access to the Microsoft Store is blocked, it can test your patience. Many users have reported that the Microsoft Store 0x800704cf error occurs every time they try to access the Store app on their Windows 10 computer.
Microsoft Store 0x800704cf read error :
“You need the Internet for this. It does not look like you are connected to the Internet. Please check the connection and try again.”
It may seem reasonable to have problems connecting to the Internet. However, some users encounter errors while the connection is working. They may open other apps that require an Internet connection, but not the Store app.
The good thing is that there are ways to easily fix the problem. Here are the steps to fix Microsoft Store error 0x800704cf.
What is the cause of the 0x800704cf error in the Microsoft Store?
This error means that your computer is completely isolated from the outside world. It cannot communicate with other computers on your local network or connect to the Internet. As you can probably see, this is a big problem that can prevent you from doing many things on your PC.
So why does error 0x800704cf occur? The main causes of the error are usually :
- Incorrect TCP/IP protocol settings
- Faulty network devices
- And by logging in with a local account
To troubleshoot Microsoft Store 0x800704cf
Managing Network Troubleshooting
The first step to fixing the “0x800704CF – Looks like you’re not connected to the Internet” error from the Windows Store is to run a network diagnostic. To do this:
- Right-click the Wi-Fi (or LAN) icon in the lower-right corner of the taskbar and select Troubleshoot.
- Follow the instructions on the screen to solve the problem.
Check your computer for viruses
Viruses or malware can cause problems connecting to your network and the Internet. Therefore, before continuing with your connectivity problems, use our Malware Scanning and Removal Guide to scan and remove any viruses and/or malware that may be running on your computer.
Disable or uninstall your antivirus/security package
In some cases, I have seen that some antivirus programs, such as Avast or AVG Antivirus, can cause network connectivity issues after an engine update or after a Windows update. In this case, I prefer to uninstall and reinstall the protection program.
So, if you are using an anti-virus program or a firewall that protects you from Internet traffic, try disabling Internet (web) protection or, better yet, temporarily removing the protection program from your computer. Then try connecting to the Microsoft Store again, and when the “0x800704CF” error is resolved, reinstall the security protection program.
Reset proxy settings
If you are connected to your workstation through a VPN connection, make sure you disable the VPN connection and then reset the proxy settings.
- Open a command prompt as an administrator. To do this :
- In the search box, type: cmd (or command line).
- Right-click on the command line (result) and select Run as administrator.
- At the command prompt, type the following command and press Enter: netsh winhttp reset proxy
- Restart your computer and try logging into the MS Store.
Resetting TCP/IP protocol and WINSOCK directory
Microsoft Store error 0x800704cf may occur because the TCP/IP protocol has been corrupted and you need to reset it to defaults.
- Open a command prompt as an administrator.
- At the command prompt, enter the following command and press Enter: netsh int ip reset
- Restart your computer and check your Internet connection. If you continue to have problems, open the command prompt again as an administrator and enter the following command to reset the “Winsock” directory to its default settings: netsh winsock reset catalog
- Reboot your computer as instructed, then check your Internet connection.
Update the IP address and reset the DNS address settings
- Open the extended command prompt.
- In the Command Prompt window, enter the following three (3) commands in order (press Enter after entering all commands).
ipconfig / share
ipconfig / flushdns
ipconfig / refresh
- Close the command line and restart your computer.
Change DNS settings
- Go to Control Panel -> Network and Sharing Center.
- On the left side, click on Adapter Settings.
- Double-click the active network connection (e.g. LAN connection) and select Properties.
- Then select “Internet Protocol Version 4 (TCP/IPv4)” and click Properties again.
- Select “Use the following DNS server addresses” and enter the following Google DNS server addresses:
- Click OK (twice) to close the network properties.
- Restart your computer and try accessing the Microsoft Store.
Frequently Asked Questions
- Right-click the Windows launcher icon; choose Command Prompt (administrator) from the list.
- In the cmd window, type: ipconfig / flushdns.
- In the same command line window, type nbtstat -RR to update NetBIOS records.
- Reset the IP settings by running netsh int IP reset.
- Select Start.
- Select Settings.
- Select Applications.
- Select Applications and Features.
- Select the application you want to repair.
- Select More Options.
- Select Repair.
- After the repair is complete, try to launch the app.
- Press Windows + R to open the startup command, type inetcpl. cpl.
- Under Internet Options, click the Connections tab.
- Click the Local Network Settings button.
- Then uncheck the Use a proxy server for your local network option.
- Click "Apply."
If you are having trouble launching the Microsoft Store, you can try the following Check for connectivity issues and make sure you are logged in with your Microsoft account. Make sure that Windows has the latest update: Select Start, then select Settings -> Update and security -> Windows Update -> Check for updates.