How do I fix the “NEED PASSWORD” error message in Outlook

  • A common problem with Microsoft Outlook is that the message “NEED PASSWORD” is infinitely displayed on the top line.
  • Even after doing an Office repair, deleting, and reinstalling the email account, the problem does not go away.
  • There are several reasons why Outlook keeps asking you for your password.
  • Maybe your profile is set to authenticate every time you send an email.
  • Or maybe your account is corrupt and is causing the problem.

Outlook Keeps Asking For Password

Almost everyone has had success with this solution. To cancel the password prompt, simply select Cancel.

In Microsoft Office Outlook 2010, your mail application is not password protected by default. If you set a password to your Outlook PST files, other users may be able to access important business data or intercept company correspondence. Adding a password to your Outlook PST files will add yet another layer of security. In order to open the email account, Outlook must authenticate the user first.

Microsoft Outlook is my default mail program, and I occasionally use it. My password is requested when I go to use the program. After selecting “remember password.” I clicked “OK” and the damned thing kept re-entering itself every time I clicked “OK.” How can one stop it? After clicking on “OK” a few dozen times, the damn thing will go away for a short time.

In Microsoft Outlook, the message “NEED PASSWORD” is displayed endlessly, even if the password entered was correct. You can still experience this problem if you do an Office repair, delete your email account, and reinstall it, even after performing an Office repair. Follow the steps below if you encounter this problem.

When Outlook is restarted, background processes that may be causing problems will be eliminated, and the software will be able to start over from scratch.

In some cases, it might be caused by a corrupt profile. Or it might be caused by a setup that requests your password every time you send an email.

Microsoft’s new Modern Authentication method, which basically makes everything SSO with your Microsoft Account, caused this issue. After disconnecting your Microsoft Account, you will be able to enter your Outlook password. You can do that by simply going to Accounts > Access Work or School.

However, the “Password Required” message does not disappear when the user ignores it, and you can fix the error using several methods.

What causes the “Password Required” error message in Outlook

What causes the "Password Required" error message in Outlook

If you are still experiencing the password loop, you can start Outlook in safe mode, preventing add-ins from starting. It is a long shot, but you will know if an add-in is to blame.

Several reasons may be behind Outlook’s password request:

  • A login request is automatically sent by Outlook.
  • The account manager contains the incorrect Outlook password.
  • A corrupt Outlook profile has been created
  • Bad network connection.
  • There are errors in Outlook caused by anti-virus programs

In case of a password request, Outlook may ask you for it every time you open it:

To fix the “password needed” error message in Outlook, follow these steps

Try again after reinstalling Outlook. The last step created a fresh user profile, and Outlook can now remember your password.

This problem for me was always with Outlook 2010 and 365 mailboxes. The initial setup of Outlook would work fine and Outlook WOULD connect.
However after the initial setup you close Outlook and when you open it again (2nd time onwards) Outlook would say need password but would never
display the normal username & password box. So basically there is nowhere to type in the needed user credentials and Outlook never connects.

To fix the "password needed" error message in Outlook, follow these steps

Manually disconnect the MS account from office applications

  1. Open Review.
  2. Select Accounts from Settings.
  3. You can select your email and app accounts from the dropdown menu
  4. Use other apps’ accounts
  5. Your email addresses must be disabled if they are visible.
  6. The perspective needs to be reset

Reset the connection settings for Outlook

  1. You can log in by clicking Information Manager under the Control Panel.
  2. Login Information Manager can be found under User Accounts.
  3. Delete Office 365 or Microsoft Outlook credentials from Windows Credentials and General Credentials.
  4. Select the Delete Storage option from the Details section.
  5. The warning box will appear. Click Yes to proceed.
  6. Continue deleting your email credentials until all of them are gone.

Check the credentials settings

  1. Click File in Outlook.
  2. Select Account Settings from the Account Settings menu.
  3. Choose the Exchange account you want to use.
  4. To access other settings, click Edit.
  5. Select Security.
  6. If you want to prevent the system from always asking for credentials, uncheck the “Always prompt for credentials” box in the User Identification section.
  7. Restart Outlook by clicking OK.

Remove cached passwords

  1. Exit Outlook.
  2. The Control Panel can be accessed by clicking Start.
  3. The credentials Outlook has can be found in the Credentials Manager.
  4. You can remove a credential from storage by clicking on its name and expanding all its credentials.

Allow registration with a password

  1. You can adjust your account settings by clicking the File tab.
  2. The Email tab can be accessed by double-clicking the account.
  3. The Remember password checkbox will appear in a new window.
  4. Additionally, you may want to verify that your Outlook password and username are saved.

Create a new profile

  1. Exit Outlook.
  2. The Mail icon can be found in the Control Panel.
  3. Add a profile by clicking on View Profiles.
  4. You will be prompted to enter your profile name.
  5. Your name and e-mail address will be entered.
  6. Finish by clicking Next.
  7. By clicking OK in the Always use this profile window, you can select a new profile.

Frequently Asked Questions

Open Outlook, go to File -> Account Settings -> Account Settings. Select the Exchange account and click the Edit button. In the new dialog box, click the Advanced Settings button. On the Security tab of the Microsoft Exchange dialog box, uncheck Always prompt for credentials.

  1. Start looking ahead.
  2. Select File | Account Settings.
  3. Select your exchange account.
  4. When prompted, enter your password in the Password: text box.
  5. Click on the Edit button.
  6. Click the More Settings button.
  7. Click the Security tab.

If you're asked to enter your password, it may be because the password you saved is incorrect. Also, if you recently changed your password, you need to update your password in Outlook. To check your password and make sure your account is active, go to the Verify Your Account page.

This problem can occur if the Network Security setting on the Security tab of the Microsoft Exchange dialog box is set to a value other than anonymous login authentication.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.