Whether for personal, professional, or business purposes, Skype is one of the best visual communication software on mobile devices and computers. And you can’t make a video call without a working camera. If you can’t make a Skype video call because your webcam isn’t working or if Skype doesn’t recognize your camera on your Windows PC, we’ve outlined some ways to solve the problem below.
Skype video calls may not work if the application cannot access the camera on your device. Sometimes this may be due to a complication with the webcam driver on your computer. Also, an outdated or unsupported version of Windows may prevent your Skype camera (or other application functionality) from working properly. Either way, at least one of the solutions below should get your Skype camera working again.
Why won’t my Skype webcam work on Windows 10
If your Skype webcam isn’t working properly, it could be due to a number of reasons, from improper settings in the Skype app or your device’s operating system to a disabled or physically hidden camera. The device drivers, operating system, and Skype app may also be out of date and need to be updated.
Fortunately, most possible solutions to common Skype camera problems can be solved relatively quickly and without much knowledge. If the problems you’re experiencing with Skype go beyond a broken webcam, it could be some other problem.
To fix a Skype webcam that isn’t working on Windows 10, follow these steps
Have you turned off automatic updates on Skype? If so, you may need to update the Skype app to the latest version. This does not necessarily mean that you have to reinstall the software, but it does ensure that you are using the latest version with the latest fixes.
- Open this webpage and click “Get Skype for Windows” to get the updated version.
- You can also choose Help -> Check for updates in the Skype application.
Make sure that your webcam is set up correctly
- Next, make sure that your webcam is set to work with Skype. Open the Skype application and select Tools -> Options to open other settings.
- Then click Video Settings to check your webcam configuration. If the video settings indicate that Skype couldn’t find your webcam, it means that Skype didn’t recognize your camera.
- If this happens, you’ll need to open the webcam software and use it to turn the camera on. You can also turn it on with the hardware switch if you can.
- Then restart the Skype application.
- Click Tools -> Video Options and Settings again to check your camera settings. You should now be able to see your picture.
- If the video image is very dark, you need to select your webcam settings.
- In the Video Filter Properties window, select the Camera Control tab.
- You can then select the Low Light Compensation option to brighten the video image.
- Click Apply and OK to confirm the selected option.
Update the webcam drivers
- Press Win + X and select Device Manager from the menu.
- Now click on Display Devices, where you should find your webcam.
- Now right-click on your webcam and select Update Driver Software from the context menu.
- The Update Driver Software window opens, where you can select the option Check for automatic driver software updates.
- Or you can choose Uninstall and restart Windows. Windows will automatically install the latest webcam drivers.
Check other programs
You should also be aware that other background software built into the webcam can record a video stream. Therefore, this may be the reason why the camera is not working on Skype.
- You can check this by right-clicking on the taskbar and selecting Task Manager.
- Then select any third-party software, including instant messaging or web applications listed under Background
- Processes and click Finish Task. Then restart the Skype application.
Launch the troubleshooter
- Type “troubleshooter” in the Cortana search box and select to open the Troubleshooting Control Panel tab.
- On the Troubleshooting tab, click Hardware and Sound.
- Then select Hardware and Devices from the Troubleshooting list.
- Click Next to run a scan with your hardware and device troubleshooter. Then it may find a solution for your webcam.
- Reboot Windows if the diagnostic tool finds and fixes anything.
Frequently Asked Questions
- Skype application > Tools > Settings > Video settings > Check your webcam settings.
- Select your webcam > Check which device is set as your default webcam (Skype may have selected the wrong device).
- If your webcam is not recognized, open its software. Restart Skype.
Outdated or corrupt camera and graphics drivers could be causing black and white Skype videos to appear. Update or reinstall the drivers and see if that fixes the problem. Your computer will automatically uninstall the camera drivers. Reboot your computer to install the latest camera drivers.
- Connect the webcam to your computer.
- Start Skype. Close the welcome screen, if it appears.
- Open the Tools menu at the top of the window.
- Click the General button on the left side of the Preferences window.
- Click Video Settings.
- Click the Select Webcam drop-down menu.
- Click Webcam Settings.
To test your camera in Skype for Windows 10 UWP, hover over your mouse and select your profile picture -> to go to Settings -> select Test Video. In the classic Skype app on your Windows desktop: Choose Tools -> Options -> Video Settings. If you see the video, your camera is working and ready to go.