How to fix: Failed to Install SurfaceBaseFwUpdateDriver.dll in Microsoft Surface

  • Microsoft Surface Docks are commonly used with Surface computers.
  • They allow you to connect many external devices to the Surface Book.
  • To take advantage of the Docks, you must first install or, in some cases, update the necessary drivers.
  • Microsoft often attributes the problem to faulty hardware, but this is not always the case.
  • It turns out that running the update tool as SYSTEM on your machine can solve the problem.


Unlock the potential of your Surface Dock with ease as we delve into the solutions for resolving the frustrating error of “Failed to Install SurfaceBaseFwUpdateDriver.dll”. Find the key to seamless installation and seamless productivity in this concise guide.

Detaching the Keyboard

If you’re experiencing issues with the installation of the SurfaceBaseFwUpdateDriver.dll on your Surface Dock, one possible solution is to detach the keyboard from your Surface device. This can help resolve any connectivity problems that may be causing the error message to appear.

To do this, follow these steps:

1. Shut down your Surface Book or detach the Surface Book Base.
2. Disconnect your Surface Dock from your computer.
3. Detach the keyboard from your Surface device.
4. Wait for a few seconds, then reattach the keyboard.
5. Reconnect the Surface Dock to your computer.
6. Power on your Surface Book or reattach the Surface Book Base.

By detaching and reattaching the keyboard, you are ensuring a proper connection between your device and the Surface Dock. This simple step can often resolve firmware update issues and improve the overall performance of your Microsoft Surface Dock.

If you continue to experience problems, please refer to the Microsoft Surface Dock Updater instructions for additional troubleshooting methods.

Editing Group Policies

To fix the “Failed to Install SurfaceBaseFwUpdateDriver.dll on Surface Dock” issue, follow these steps:

1. Download the Microsoft Surface Dock Updater tool from
2. Ensure that you have the necessary permissions to install software on your computer.
3. Run the Surface Dock Updater tool and follow the on-screen instructions.
4. If the installation rolls back or you encounter any error messages, try the following methods:
a. Disconnect all peripherals from the Surface Dock and restart the update process.
b. Reset the Surface Dock to its factory settings and try again.
c. Check for any pending firmware updates for your Surface Dock and install them before proceeding.
5. Once the firmware update is successfully installed, reconnect your devices to the Surface Dock and test the connectivity options.

By following these steps, you can resolve the Surface Dock firmware update error and ensure smooth productivity with your Microsoft Surface Dock.

Updating the Surface Dock

Fix Failed to Install SurfaceBaseFwUpdateDriver.dll on Surface Dock

When updating the Surface Dock, you may encounter an error message stating “Failed to Install SurfaceBaseFwUpdateDriver.dll”. This error prevents the successful installation of the firmware update for the dock. Here are some steps to troubleshoot and fix this issue:

Step Description
Step 1 Ensure that your Surface device is connected to the Surface Dock.
Step 2 Disconnect the Surface Dock from your Surface device and restart both the dock and the device.
Step 3 Check for Windows updates and install any available updates for your Surface device.
Step 4 Download the latest Surface Dock firmware update from the official Microsoft website.
Step 5 Run the downloaded firmware update file and follow the on-screen instructions to update the Surface Dock.
Step 6 If the issue persists, try connecting the Surface Dock to a different USB port on your Surface device.
Step 7 If none of the above steps resolve the issue, contact Microsoft Support for further assistance.

Updating the Surface Dock 2

Fix Failed to Install SurfaceBaseFwUpdateDriver.dll on Surface Dock

Fix Failed to Install SurfaceBaseFwUpdateDriver.dll on Surface Dock

If you are experiencing issues with updating the Surface Dock 2 and encountering the “Failed to Install SurfaceBaseFwUpdateDriver.dll” error, follow the steps below to resolve the problem:

Step Description
Step 1 Disconnect the Surface Dock 2 from the computer.
Step 2 Make sure your computer is connected to the internet.
Step 3 Open the Microsoft Surface Dock Updater application on your computer.
Step 4 If an update is available, the application will prompt you to install it. Click on the “Install” button.
Step 5 Follow the on-screen instructions to complete the update installation process.
Step 6 Once the update is installed, reconnect the Surface Dock 2 to your computer.
Step 7 Restart your computer for the changes to take effect.

By following these steps, you should be able to fix the “Failed to Install SurfaceBaseFwUpdateDriver.dll” error and successfully update your Surface Dock 2.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.