How to fix issues with Netflix catalog lagging on Windows 10 computers

Watching Netflix is one of the most popular late-night family-building activities today. You can watch movies, TV shows, and documentaries at your leisure and at an affordable price. You can watch it on TV, on your computer, and even on your cell phone.

Netflix has its own video app, which you can download to your phone, tablet, or iPad. However, some users prefer to stream Netflix videos through a Web browser because the screen is larger.

However, some users have recently reported that Netflix is choppy when viewed in full-screen mode, especially on the Surface Pro 5. The stuttering occurs when using the Netflix app and browsers such as Chrome, Firefox, Edge, and Safari. Other users have noticed that stuttering also occurs when playing other Web videos outside of Netflix.

Common signs that the Netflix app is not working on Windows 10.

A common sign of the problem is that the Netflix Windows 10 app isn't working

  • Netflix gives an error message: “Oops, something went wrong (with an error code)”.
  • When you try to open the Netflix app on Windows 10, it suddenly crashes.
  • The Netflix app on Windows 10 won’t open.
  • There is no sound or black screen. The Netflix app on Windows 10.
  • Unfortunately, there was a problem while communicating with Netflix. Please try again. (T1)“

Problems with Netflix on Windows 10 are very common; they can occur for a variety of reasons. The most common causes are incompatible graphics drivers, audio driver conflicts, incorrect Windows 10 updates, and so on.

See the different solutions to solve Netflix problems in Windows 10.

What to do if the Netflix directory is lagging?

What to do if the Netflix directory is lagging

First of all, you need to make it obvious and reboot your Windows 10 PC.
Some users have reported that after rebooting, everything went back to normal and the lag disappeared.

Second, if you’re using a VPN or proxy, try disabling them, as they can interfere with Netflix and cause some problems.

You can also go to the Task Manager and close all bandwidth-consuming applications. In general, applications that load in the background and the cloud can cause poor network performance.

Third, check your drivers, especially your GPU drivers. An outdated driver can cause many problems, not just Netflix, so an update should fix the problem.

Some users report fixing the directory problem on Netflix after updating the GPU drivers, so try it yourself. If you don’t know how to do it, we’ve put together a special guide to help you.

Other things you can do if your Netflix directory is lagging.

Other things you can do if your Netflix directory is lagging

Check your connection speed

The Netflix lag problem is most likely caused by network conditions. Before you can solve your Netflix lag problem, you should first check your connection speed. To check the connection speed, follow these steps:

  • Start from the Netflix home screen.
  • Scroll up and select Settings or the Gear icon.
  • Select Check Network to check your connection speed.
Restart your network

Restarting your network can bring your Internet connection back to normal speeds.
Follow these steps:

  • Disconnect your modem (and wireless router if it is a separate device) for 60 seconds.
  • Reconnect your network devices and wait for the light to return to normal.
  • Try watching a TV show or movie on Netflix.

Play the video on Netflix to see if it lags or not. If it freezes again, try the following solution below.

Turn off your VPN.

If you connect to a VPN or proxy server while watching videos on Netflix, it sometimes slows down the connection speed to the Netflix server, causing Netflix to lag. Try turning it off to see if the problem occurs again. If videos on Netflix are still delayed, try the following solution.

Preventing wireless interference

If the Netflix lag problem occurs when you watch TV shows or movies on Netflix over a wireless (Wi-Fi) connection, the problem is probably caused by wireless interference. Follow these steps to avoid wireless interference and improve your Wi-Fi signal:

Move your router to a new location. If your router is in the center of your home, you’ll get a better Wi-Fi signal.
Move wireless devices, such as cordless phones or microwave ovens, away from your router or turn them off.
Try watching a TV show or movie on Netflix.
Play the video on Netflix to see if it lags or not. If it freezes again, don’t worry and try the next one.

Disabling bandwidth-hungry apps

If you use other apps like OneDrive, Dropbox, and iCloud that require an Internet connection to upload and download files, or if your family members are watching TV shows on other devices at the same time, you may be experiencing Netflix lag.

To solve this problem, you need to disable these bandwidth-hungry apps. Do the following:

  • On your keyboard, press the Ctrl, Shift, and Esc keys simultaneously to open the Task Manager.
  • Right-click the bandwidth-hungry applications and select Finish Task.
  • Try playing a TV show or movie on Netflix.

If it still does not work, try changing your PC’s DNS server.

Replacing your PC’s DNS server

We humans access information on the Internet through domain names. However, web browsers access Internet resources through IP (Internet Protocol) addresses.

DNS (Domain Name System) is a tool that translates domain names into IP addresses so that your browser can load Internet resources.

Google Public DNS allows you to get speed and security. Try replacing your PC’s DNS server with Google Public DNS addresses to see if you can solve Netflix’s lag problem. Do the following:

  • On your keyboard, press the Windows logo key and the R key at the same time to open the “Startup” dialog box.
  • Then type “management” and press “Enter” to open the Control Panel.
  • See the control panel by category. Click View network status and tasks.
  • In the pop-up window, click Change adapter settings.
  • Right-click the current network and select Properties.
  • Double-click Internet Protocol version 4 (TCP/IPv4) to display its properties.
  • Select Obtain an IP address automatically and Use the following DNS server addresses. For the preferred DNS server, enter Google Public DNS address:; for the other DNS server, enter Google Public DNS address: Then click OK to save your changes.
  • Restart your computer and try watching the TV show or movie on Netflix.

If it stalls again, try updating your drivers.

Update your drivers

If your PC’s network driver is missing or outdated, or your graphics driver or sound card driver is malfunctioning, you may also have a Netflix bias problem. So, try updating your drivers. This way, you can avoid many unexpected problems.

There are two ways to update drivers: manually and automatically.

Manual driver updates – You can manually update the drivers for your PC by going to the manufacturer’s website and searching for the latest drivers for your devices. Be sure to select a driver that is compatible with your device model and Windows version.

Update drivers automatically – If you don’t have the time, patience, or computer skills to update drivers manually, you can do it automatically with a third-party program instead. You don’t need to know exactly what system is running on your computer, you don’t have to risk downloading and installing the wrong driver, and you don’t have to worry about making a mistake during installation. A third-party program will take care of all that.

Frequently Asked Questions

  1. Reset Netflix. If you are using a web browser, try closing all browser windows completely and resetting Netflix.
  2. Reboot your network equipment.
  3. Check your Internet connection speed.
  4. Switch to Google's public DNS.
  5. Update your audio and video drivers (Windows).
  6. Update your software.
  7. Make sure you are using a 5 GHz Wi-Fi network.

If you're having problems with your video when trying to watch Netflix, it could be due to issues with the content itself, your device settings, or your network connection. Follow the instructions below to get your device to fix the problem.

One of the most common causes of a slow computer is programs running in the background. Remove or disable TSR and run programs that run automatically every time you start your computer. To find out which programs are running in the background and how much memory and CPU they use, open Task Manager.

If the Netflix app doesn't load or the movie or TV show doesn't start, it could simply be because the Netflix service itself isn't running or is offline. It's almost a cliché, but restarting your device often fixes a faulty application or system problem. Check your Internet connection or phone signal.