How to fix it: no sound or audio while playing games in your Xbox One

  • Can’t hear sound in your Xbox One headset? Or maybe the microphone has stopped working, the headset is picking up other voices, or it’s constantly humming and has major delay and lag issues? We have listed several solutions to this problem so that you can enjoy the game again.
  • The most common problems are frayed cables and broken wires, bent headphone jacks, and loose headphones jacks.

No Sound From Xbox One

Unless your HDMI cable is damaged, you can fix audio issues by rebooting the console or tweaking settings. Be sure your speakers aren’t muted before rebooting!

Almost all gaming platforms experience audio issues. These range from a lack of audio quality to issues with your TV setup.

What if your Xbox One headset won’t play audio? Or does the microphone not work, it picks up other voices, or it keeps humming and lags all the time?

A broken Xbox One headset can make gaming so uninteresting, especially if you don’t have any sound or feedback.

Xbox One No Sound Through Hdmi

Currently, I am hooked up to my Sony TV via HDMI with my Xbox One. However, every now and then, no sound will be heard when I boot my Xbox. To solve this, I’ve switched inputs to another HDMI source that was turned on and connected, the TV produced sound from that source, then switched back to the Xbox input and voila, sound.

Sound On Xbox Not Working

When your Xbox console does not play sound or audio quality is poor, you can troubleshoot by checking your TV and HDMI connections or running the Xbox Audio Setup options.

When using Bluetooth-connected controllers, keep in mind, that headsets do not work with the controller. You will have to connect your controller directly to your PC using a wireless adapter or USB port.

Xbox One Audio Output

A digital audio cable is required if you wish to connect your Xbox One to a sound system. Additionally, Xbox One features an optical audio out jack, which you can convert into a .5mm output.

You can solve this problem by using one of the solutions below.

Why doesn’t my Xbox One sound work when playing games?

What is the cause of the sound on my Xbox One that doesn't work?

The first thing to do in this situation is to open the guide. Do this by pressing the Xbox button on the controller. Select the options, System > Settings > Display & sound > Video output. The next step, then, is to select Video fidelity & overscan, then seek out the HDMI button and click on it.

A frayed cable or broken wire, bent headphone jack, or loose headphone jack can cause your Xbox One headset to stop working.

Here’s how to fix no sound or audio when playing games on your Xbox One.

Here's how to fix no sound or audio when playing games on your Xbox One.

Playing Xbox One games without sound or audio may be due to the following problems:

  • Volume, etc., needs to be checked.
  • Make sure you have a working HDMI connection and TV.
  • Apps and games that have audio problems
  • The best way to troubleshoot audio and video receivers

Basic Solutions

The volume on your TV or monitor should not be turned off or lowered too low for you to hear what you are doing. Check the connection and function of your external speaker if you are using one.

Make sure you have a working HDMI connection and TV.

Press the Xbox button on the controller to open the manual in this situation.
Then click Options; System; Settings; Display and Audio; Video Out.
Choose Video Fidelity and Overscan in the next step, then click on HDMI.

Troubleshoot audio issues in apps and games

If you are using voice chat, all audio works except games and apps. Set up a chat mixer by selecting System -> Preferences and selecting Display and Sound.

Xbox Series X No Sound

In order to determine if it solves the issue of no sound in games and apps, you should first perform a hard reset [force-restart] of your Xbox Series X. To do this, unplug the console from the power source, wait 60 seconds, and then plug it back in.

After selecting Volume – > Chat Mixer, the user should select an option from the list.

Troubleshoot audio problems with an AV receiver.

Our Xbox Ones are often connected directly to our TVs or computers via an audio receiver. Sometimes this can result in audio output problems, which need to be addressed by the user.

Before continuing, the user must power on each device in the order listed below.

  • Television
  • Receiver for audio and video
  • Console for the Xbox One.

In order to connect the TV to HDMI, connect the audio receiver to one of the HDMI ports, then connect the TV to the HDMI port. Finally, press the “Input” button on the TV or the included remote control.

Xbox Audio Not Working

This issue can be temporarily solved thanks to a workaround shared by an Xbox ambassador. The fix involves resetting the TV or console to factory settings.

If I boot up a game, the volume is low even though I hear sounds when I go home. Is there anything I can do about this?

You can now choose the HDMI output from the available options by pressing the Xbox One controller. Select System – Settings – Display & Sound – Video Output from the available options.

This problem is most likely caused by the Xbox One hardware, which may require repair or replacement. If the audio does not come through the speakers, the problem is most likely the Xbox One hardware.

Frequently Asked Questions

Make sure that the TV volume is not turned down or muted. Make sure your HDMI / optical connections are connected. Reverse the ends of the cable or try using a different HDMI cable.

Check the sound settings in the manual to make sure they are not too low. Press the Xbox button on your controller, go to the gear icon and select the audio option, from there you can see the volume and mixing options for your headphones.

If you can't hear the sound of your game (even if you keep getting sound from other programs), your audio output device may not be set to the default setting. Your default device is marked with a green checkmark next to it. If the device you are using does not have a green checkmark, right-click the device name and set it to the default.

If you cannot hear yourself or others during the broadcast. Please check your account privacy and security settings. Check your settings and make sure that you allow audio sharing outside of Xbox Live. Besides, your group members must agree to share their voice chat in the stream.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.