Can’t hear sound in your Xbox One headset? Or maybe the microphone has stopped working, the headset is picking up other voices, or it’s constantly humming and has major delay and lag issues?
These are just a few signs that your Xbox One headset isn’t working, and it can be very frustrating, making gameplay so uninteresting – I mean, what is gaming without sound and feedback?
Keep in mind, though, that Bluetooth-connected controllers don’t support accessories like headsets. If you want to use a headset on your PC, connect the controller through a wireless adapter or USB port and then connect the headset directly to the controller.
We have listed several solutions to this problem so that you can enjoy the game again.
Why doesn’t my Xbox One sound work when playing games?
When your Xbox One headset stops working, it could be due to a problem with the headset, controller, or Xbox One settings. The most common problems are frayed cables and broken wires, bent headphone jacks, and loose headphone jacks.
Here’s how to fix no sound or audio when playing games on your Xbox One.
Here are some things to look out for if there is no sound or audio when playing Xbox One games:
- Check the volume, etc.
- Check the TV and HDMI connections.
- Troubleshooting audio problems in apps and games
- Troubleshooting audio/video receiver problems
Make sure the volume on your TV or monitor is not turned off or set too low to be heard. If you are using an external speaker, also check that it is properly connected and turned on.
Check the TV and HDMI connections.
The first thing to do in this situation is to open the manual. To do this, press the Xbox button on the controller.
Select Options, System -> Settings -> Display and Audio -> Video Out.
In the next step, select Video Fidelity and Overscan, then locate the HDMI button and press it.
Troubleshoot audio issues in apps and games
So, from an audio perspective, everything works except apps and games when voice chat is active. The best option is to set up a chat mixer. To do this, press the Xbox button on the controller and go to System -> Preferences -> Display and Sound.
Next, the user should select Volume -> Chat Mixer and then select one of the available options.
Troubleshoot audio problems with an AV receiver.
Some of us tend to connect our Xbox One through an audio receiver that connects directly to the TV or computer screen. Sometimes such a device can have problems with the audio output, and the user has to do certain things to fix things.
Here’s the catch, the user must turn on each device in the order shown below before proceeding.
- Audio/video receiver
- Xbox One Console.
You must then press the “Input” button on the TV or the included remote control. This involves moving the receiver away from the console and connecting it to one of the HDMI ports. Then restart the audio receiver and connect the TV to HDMI.
Finally, grab the Xbox One controller and press the Xbox button. Select System -> Settings -> Display and Sound -> Video Output, then Video Spot and Sweep, and finally HDMI from the available options.
After following these steps, you should check to see if the sound is coming through the speakers you are using. If not, the problem is most likely in the Xbox One hardware, which could mean repairing it or buying new hardware.
Frequently Asked Questions
Make sure that the TV volume is not turned down or muted. Make sure your HDMI / optical connections are connected. Reverse the ends of the cable or try using a different HDMI cable.
Check the sound settings in the manual to make sure they are not too low. Press the Xbox button on your controller, go to the gear icon and select the audio option, from there you can see the volume and mixing options for your headphones.
If you can't hear the sound of your game (even if you keep getting sound from other programs), your audio output device may not be set to the default setting. Your default device is marked with a green checkmark next to it. If the device you are using does not have a green checkmark, right-click the device name and set it to the default.
If you cannot hear yourself or others during the broadcast. Please check your account privacy and security settings. Check your settings and make sure that you allow audio sharing outside of Xbox Live. Besides, your group members must agree to share their voice chat in the stream.