How to fix it : “We couldn’t find your OneDrive folder” error

In Windows 10, when you are using a drive and you can’t access OneDrive on your computer, sometimes it is a normal and common error We couldn’t find your OneDrive folder in Windows 10 and we can easily fix this error by following these steps, let’s see more details how to fix this error We couldn’t find your OneDrive folder in Windows 10.


What is the cause of the “We couldn`t find your OneDrive folder” error

What is the cause of the "We couldn`t find your OneDrive folder" error

The most annoying problem is the one that doesn’t exist, but you keep running into it. One of those errors is that we couldn’t find your OneDrive folder. The error message appears from time to time, according to forum reports, and can also appear after a Windows update. The best part is that all your files are available, the folders associated with OneDrive are available, but for some reason, OneDrive suggests that installation is necessary.

It seems to be a bug. I’ve seen reports of this for over two years. For some reason, Windows Update doesn’t configure OneDrive properly to run the initial installation process. However, there is a temporary solution. It will make the pop-up disappear until the next Windows update, and if you’re unlucky!

If you get this message and click “Retry” or “Configure OneDrive,” it will get stuck in a loop. In fact, even if you follow the OneDrive configuration wizard, the error message still appears. Some users have tried everything, i.e. uninstalling/reinstalling OneDrive, rebooting the computer, choosing a different location for the OneDrive folder. So, here’s what we think is the best solution to this problem.


How to fix the “We couldn’t find your OneDrive folder” error?

How to fix the "We couldn't find your OneDrive folder" error?

Reset the OneDrive client

Your OneDrive desktop clients have a built-in option to reset the app. When you reset the application, all settings are restored to factory defaults, and any damaged or corrupted configuration is deleted. How to do it.

  1. Press the Windows + R key to open the Run dialog box.
  2. In the Run dialog box, type the following command and press Enter. %localappdata%MicrosoftOneDriveonedrive.exe /reset
  3. A prompt may appear briefly to complete the reset process.

You can also reset the OneDrive app from the Settings interface. Do the following.

  1. Click Start and select Settings.
  2. Click on Apps.
  3. Click Apps and Features.
  4. Find the OneDrive app. Select the app and click Advanced Settings.
  5. Under OneDrive Advanced Settings, tap Done.
  6. Then click Reset. Click Reset again to reset the app.

Close the settings and start the OneDrive client. Check for the “OneDrive folder location not found” error message again.

Logging in with an administrative account

If you’re using a local user account without administrative privileges, OneDrive may have trouble locating folders and permission issues. Check to see if your account has administrative rights.

  1. Click Start and select Settings.
  2. Go to Accounts -> Your Information.
  3. Under “Your Information,” check to see if your profile is marked “Administrator.”
  4. If not, you may need to log out and log in with an administrator account.

Launch the OneDrive client and check for enhancements.

Disconnect your account

Another possible solution to this error is to detach your Microsoft account from OneDrive and then merge it back together. This will remove any incorrect configurations. Do the following.

  1. Launch the OneDrive client on your system.
  2. Click the Menu button and select Account Settings.
  3. Find your account and click Exit.
  4. Exit OneDrive.
  5. Restart OneDrive and you will be prompted to sign in.
  6. Click Sign in and select your Microsoft account. Click Continue.
  7. The account is now linked to the OneDrive client. This should fix the error in the settings.
Change the location of the OneDrive folder

If the error is due to permission issues or if the hard drive is corrupt, try moving the OneDrive folder to another partition or a secondary hard drive on your computer. Follow these steps.

  1. First, exit your OneDrive client. Open the OneDrive client.
  2. Click Menu -> Account Settings.
  3. Select your OneDrive account and click Exit.
  4. Windows logs you out of your account and asks you to log in again.
  5. Leave your OneDrive account as is and don’t log in again.
  6. Open File Explorer and navigate to the location where the OneDrive folder is stored. By default, it is located in the following location:
    C: > Users > Your username
  7. In File Explorer, make sure the Home tab is open. If not, go to the Home tab.
  8. Select the OneDrive folder and on the Home tab, select the Move to option.
  9. Click the Select Storage Location button at the bottom.
  10. In the new dialog box, select the D: or E: drive. If you have a secondary hard drive, this is also a good option.
  11. After selecting the move, click the “Move” button. The moving process may take some time, depending on the size of the folder.

Once the move process is complete, go back to the OneDrive login window and log in to your OneDrive account. Restart your computer and see if there are any improvements.


Frequently Asked Questions

When syncing files, open File Explorer on your PC and navigate to the OneDrive folder. Use the search box in the upper right corner to find missing files or folders.

Navigate to your OneDrive folder and right-click to get the settings. In the dialog box that opens, click on "Select Folders" under the "Account" tab. If the "missing" folders are visible but not marked, check them to make them available in File Explorer.

Make sure the OneDrive icon disappears from the taskbar notification area and reappears after a minute or two. If the OneDrive icon doesn't reappear after a few minutes, open the Run window again and type: %localappdata%MicrosoftOneDriveonedrive.exe.

Go to the OneDrive website. At the top of the page, select Settings -> Preferences, then select Restore OneDrive in the navigation on the left. On the Restore page, select a date from the drop-down list or select Custom.