How to fix the problem: Adobe Premiere Pro keeps crashing

How to fix the problem: Adobe Premiere Pro keeps crashing

Why does Adobe Premiere Pro keep crashing? If you’re asking yourself this question, you’re already frustrated and need answers. The reasons for the Premiere Pro crash are many and varied. Knowing where to start troubleshooting can often be the biggest obstacle.

Fortunately, there is a great solution you can try that usually works for many people! If it doesn’t, there are several other solutions you can try. Now let’s dive into Premiere Pro and try to prevent it from crashing!

What are the causes of the Adobe Premiere Pro crash?

What are the causes of the Adobe Premiere Pro crash?

After initial research and analysis of user reports, we concluded that the crash was due to a variety of reasons, ranging from hardware issues to software issues. The reasons Premier Pro crashed include the following:

Acceleration: Premiere Pro gives users the ability to choose the type of acceleration they want when using the application. Sometimes some accelerations don’t work as expected and cause various problems with the application itself.

Outdated application: Adobe engineers often release updates to fix bugs and introduce new features. If your application is not updated to the latest version, it can freeze and exhibit unexpected behavior.

Overheating: Premier Pro consumes a lot of resources on your computer, and when it does, your computer heats up due to the amount of computation. When the threshold is reached, your computer forcibly shuts down the application.

Multitasking: Running several different processes at the same time with Premiere Pro will overload your CPU and cause the application to crash.
Reducing the load can help.

Administrative access: This cause cannot be ignored.
Since Premiere Pro does a lot of calculations, it is normal that it needs administrative access to features. If they are not granted, the application will be denied.

Media cache files: Media cache files sometimes accumulate in huge stacks that not only slow down your computer but also increase the load on the application. If they are corrupted or ignored, crashes can occur.

Nested sequences: Another strange problem we encountered was that video sequences, if not interlaced before rendering, caused crashes.

Obsolete graphics drivers: Graphics drivers are the core modules used in graphics-intensive applications such as Premiere Pro and Photoshop. When the graphics drivers themselves are not updated or are corrupted, many problems arise.

The project files are corrupt: every time you load a new item, it loads into the main application or starts as a new project. The latter seems to avoid disaster, so we’ll try it later.

Corrupted application: This is a very common case with Adobe applications. When their installation files are corrupt or important modules are missing, many problems occur, including crashes.

Thermal management drivers: some thermal management drivers have been known to cause problems with the application and cause it to shut down randomly. Disabling these drivers will solve the problem.

Tainted fonts: The fonts you set in your Premiere Pro settings determine the type of text you see in the application. If the policy does not work with the application in any way, it conflicts with the application and causes problems.

Corrupted temporary configurations: If there are corrupted temporary configurations, the application will try to load them and will crash if they are not imported correctly. Deleting these corrupted configurations may be the solution.

Make sure that you are logged in to your account as an administrator before proceeding with the solution. Also, with an active Internet connection, make sure that you save your work before proceeding.

How do I fix an Adobe Premier Pro crash?

How do I fix an Adobe Premier Pro crash?

When was your last update?

First of all, the Premiere Pro version you are working with. Crashes can be fixed by simply updating PP to the latest version. This may solve some Premiere Pro crashes, but it can also cause problems. A recent example where PP’s media management software unexpectedly deleted video files from their original location on the hard drive shocked many editors (and allowed them to get to their backups).

General advice: never update Premiere Pro (or your operating system) in the middle of a project, unless there’s a specific reason for doing so. Before updating, I usually give the guinea pigs enough time to find and report bugs and defects in the latest versions.

However, in some cases, updating Premiere Pro may be the only way to resolve the problem you’re experiencing. If this happens, be sure to save your sequence and media, and pay attention to which version of Premiere you are using. A system snapshot backup system (something like Time Machine on a Mac) is perfect for this. Then try updating Premiere. If it doesn’t work or causes more problems, you can always go back to an earlier version. But only if you keep a separate copy of your sequence and media, and if you know exactly which version of Premiere you used in the first place.

Delete presets.

This feature is ideal for solving a variety of problems and is often the first place to go when something in PP doesn’t seem to be working. Deleting your preferences essentially means that the software will be reset to the factory default settings. By deleting your preferences, you delete many of the settings that you changed in the program, so make a note of any settings that you want to keep.

To do this, press the Option key (Mac OS) or Alt key (Windows) when you start Premiere Pro. When you see the presentation screen, relax. You can reset the preset and plug-in cache simultaneously by holding down the Shift-Option (Mac OS) or Shift-Alt (Windows) key at startup and releasing it when you see the splash screen. If you see a list of your previous projects when the “Welcome” screen loads, then your settings have not been properly reset.

Replace your codec.

If you’re editing on a Mac, Premiere Pro`s default “I-frame only MPEG” codec, which is the default for all sequences, may not be the most stable choice you can use. While this only affects playback when editing, I’ve found that switching from this format to ProRes format has solved many Premiere Pro crashes in the past.

To do this, go to Sequence -> Sequence Settings and choose File Format from the drop-down menu in the preview window. If this option is grayed out, change the Edit Mode drop-down menu to Custom mode (but make sure that all other variables remain unchanged when you change them). Select one of the ProRes formats from the File Format Preview drop-down menu. ProRes LT is sufficient as a reference for most lenses. If you’re working with broadcast content and want a better idea of what you’re creating, you might choose ProRes 422.

If you are working on detailed effects, you should use ProRes 444 instead, although it can be a heavy load on your computer and require more hard drive space.

Check your plug-ins

If Premiere Pro crashes when you open it, it could be a plugin problem. The crash occurs because PP is trying to load a plug-in, but for some reason, it is not compatible with that version of PP. To find out if this is the case, copy the contents of the plugin folder to a safe location.

On a Mac, the folder is located in /Library/Application Support/Advanced/General/Plugins/.

On a PC, it is located at C: ApplicationsAdobeCommonPlug-Ins.

You may be able to create a new folder on your desktop. If you can now open the PP without crashing, you have found the culprit. Just put the plug-ins back into the plug-ins folder one by one until you find the culprit. Once you’ve found it, it’s best to clear up the problem with the plugin developer.
Since they usually have to release a new version for each version of Premiere Pro, you run the risk of having a crash because the plugin is out of date.

Another problem with plugins can occur when exporting. If Premiere Pro crashes during export, it may be due to an incompatible plugin. If this is the case, a good starting point is to disable any third-party plug-ins for your clips in the sequence and see if they can be exported. A quick way to do this is to duplicate the sequence, right-click, select “Remove Attributes” and select plug-ins.

If you can export, you have found the cause. To diagnose the offending plugin, you need to go through your original sequence and disable each plugin instance in turn until you find the offending plugin. In my experience, plugins that use the GPU are more likely to have errors. When I have problems with exporting (or reading), I make sure that the plugins are configured not to use the GPU.

Turn off the GPU

While GPU support has been somewhat erratic in the past, I’ve found that Premiere Pro CC support has become much more stable. However, it’s good to remember if you keep having glitches during playback. To disable GPU usage during playback (or rendering), go to File -> Project Settings -> General. Set the renderer to “Mercury Playback Software Only”.

Then go to “Sequence -> Sequence Settings -> Sequence Settings” and uncheck “Linear Color Composite”. It’s also helpful to uncheck any additional video output from Premiere Pro. To do this, go to Premiere Pro CC -> Preferences -> Playback and uncheck the Enable mercury transfer option.

If the exported video looks corrupted or you see unexplained green images, it may be due to a faulty or overheated GPU. In general, you will need to replace the graphics processor or the entire computer.
Once you’ve narrowed down the GPU issues, I recommend you look for diagnostic tests for your specific model.

Check I/O devices

Video and audio interfaces can also cause Premiere Pro to crash. One thing I do when the PP keeps crashing is to disable my I/O device. If that improves stability, you’ve found the cause. Make sure you are using the latest drivers and that your device firmware is up to date.

Is your hard drive scratched?

A common but obvious cause of slowdown or failure in Premiere Pro could be a connected hard drive(s). If playback consists of skipping frames and jerking, start by reducing the playback window resolution to a quarter.

I recommend using RAID or SSD for more reliable editing playback. Inexpensive external hard drives (even USB 3) are not suitable for running multiple streams of multimedia or 4K video. USB 3 or Thunderbolt refers only to the type of cable that connects the hard drive to your computer. Make sure the hard drive(s) in the box(s) are fast enough for your content.

What file formats do you use?

As with hard drives, the actual format in which the media was recorded by the camera may be the reason that PP has problems or locks up during playback.

A codec like XAVC-L (Long GOP) is a high-performance codec, which means that video files are smaller in size but require more PP processing to play them back. To get around this problem, I recommend transcoding these files to ProRes before processing them or using PP’s built-in proxy tool, which can do this for you automatically.

Do you have enough RAM?

Another common problem that causes Premiere Pro to slow down and stop may be the lack of RAM. If applications have to free up memory when they no longer need it, this may not happen. Your operating system also has easier tools to indicate RAM usage.

If your computer slows down and the RAM is full, you can clear all unused RAM. However, if you’ve only been working with Premiere Pro, only Premiere Pro may be using RAM. So cleaning it up won’t solve anything.

Frequently Asked Questions

Why does "Premiere Pro" keep crashing? Short answer: software errors. Longer answer: It's probably still bugged, but other causes could be an outdated operating system or GPU drivers, or the fact that your computer no longer meets the requirements of the latest version of Premiere Pro. Adobe Premiere Pro no longer works.

  1. Close Premiere. You can use the keyboard shortcut Ctrl + Q (Mac: Cmd + Q).
  2. Double-click the Premiere Pro icon to open the program.
  3. Press and hold down Alt + Shift (Mac: Option + Shift) for a while after you click the icon. This should clear your preferences and plugin cache.

  1. Update Acrobat DC with the latest version.
  2. Run the Repair Acrobat installation until no other application is running.
  3. Disable protected view.
  4. Run Distill DC and make sure Acrobat DC is enabled.

Keep ALT+SHIFT on Windows or OPT+SHIFT on Mac while Premiere Pro is running. Premiere Pro will start up with a full default reset.

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