How to fix the problem: Adobe Premiere Pro keeps crashing

  • The reasons for the Premiere Pro crash are many and varied.
  • Crashes can be fixed by simply updating Premiere Pro to the latest version.
  • If you are logged in to your account as an administrator before proceeding with the solution.
  • The project files are corrupt: every time you load a new item, it loads into the main application or starts as a new project.
  • The fonts you set in your Premiere Pro settings determine the type of text you see in the application.

 

In the realm of video editing, Adobe Premiere Pro’s crashing issues can be a frustrating roadblock for creators. However, fear not! This article presents a range of effective solutions to address and resolve these crashes, ensuring a seamless editing experience. Whether you’re a seasoned professional or a beginner, let’s dive into the world of troubleshooting and find the perfect fix for your Adobe Premiere Pro woes.

Update your Adobe Premiere Pro: Ensure that you have the latest version of Adobe Premiere Pro installed. Updates often include bug fixes and stability improvements, which can help prevent crashes.

Download Adobe Creative Cloud Diagnostics (Beta)

To get started, head to the Adobe website and download the Adobe Creative Cloud Diagnostics (Beta) tool. Once downloaded, launch the tool and follow the troubleshooting steps it provides.

Check for Graphics Driver Compatibility: One common cause of crashes is incompatible graphics drivers. Make sure your graphics driver is up to date by visiting the website of your graphics card manufacturer and downloading the latest driver.

Update Premiere Pro: Keeping your Premiere Pro software up to date is crucial for stability. Launch Premiere Pro and check for any updates.

Clear Media Cache Files: Media cache files can sometimes cause crashes. Go to the “Edit” menu, select “Preferences,” and then “Media Cache.” Click the “Delete” button to clear the cache.

By following these steps and using the Adobe Creative Cloud Diagnostics (Beta) tool, you can quickly identify and fix the root cause of Premiere Pro crashes, ensuring a smoother editing experience.

The first step in solving any problem with Adobe Premiere Pro crashing is to ensure your software is up to date.

Other troubleshooting steps

  • Check for software updates
  • Reset preferences
  • Clear cache files
  • Adjust hardware acceleration settings
    Clear cache files
Adjust hardware acceleration settings
  • Disable third-party plugins
  • Run Premiere Pro as administrator
    Disable third-party plugins
Run Premiere Pro as administrator
  • Create a new user account
  • Update or reinstall graphics drivers
  • Disable integrated graphics
  • Check for and remove conflicting software
    Disable integrated graphics
Check for and remove conflicting software
  • Enable software-only rendering mode

Launch issues and crashes

First, check if there are any configuration errors on your computer. Make sure your Windows 11 is up to date and your GPU driver is compatible with Premiere Pro. Update Premiere Pro to the latest version available, as newer versions often come with bug fixes and stability improvements.

If you encounter a crash upon launching Premiere Pro, try forcing a crash report. This will provide valuable information to Adobe’s support team to help identify the root cause of the issue.

If you experience crashes during rendering or exporting, consider disabling any third-party plugins or effects that might be causing conflicts. Additionally, try disabling the Warp Stabilizer feature, as it can sometimes lead to crashes.

If the crashes persist, consult Adobe’s documentation or reach out to their support team for further troubleshooting recommendations. They can provide specific guidance based on your particular setup and the Request ID associated with the crash.

Remember to keep your system and Premiere Pro up to date to ensure product stability. By following these steps, you should be able to resolve most launch issues and crashes in Adobe Premiere Pro.

Splash screen not appearing

If the splash screen is not appearing when you launch Adobe Premiere Pro, there are a few solutions you can try.

First, make sure you have the latest version of Premiere Pro installed. Check for any updates and install them if available.

If you’re using Windows 11, ensure that your GPU driver is compatible with the operating system. Visit the website of your graphics card manufacturer to download and install the latest driver.

If the issue persists, you can try forcing Premiere Pro to use the integrated graphics card instead of the dedicated one. To do this, follow these steps:

1. Close Premiere Pro if it’s running.
2. Right-click on the Premiere Pro shortcut and select “Properties.”
3. Go to the “Compatibility” tab.
4. Under “Settings,” check the box that says “Run this program as an administrator.”
5. Click on “Change high DPI settings” and check the box that says “Override high DPI scaling behavior.”
6. Select “Application” from the drop-down menu.
7. Click “OK” to save the changes.

Once you’ve made these adjustments, try launching Premiere Pro again and see if the splash screen appears. If you’re still experiencing issues, you may need to reach out to Adobe support for further assistance.

Specific project causing crashes

If you’re experiencing crashes in Adobe Premiere Pro, there are a few steps you can take to resolve the issue.

First, make sure you have the latest version of Premiere Pro installed. Keeping your software up to date can often resolve crash issues.

Next, check your computer’s hardware and configuration. Ensure that your graphics card drivers are updated to the latest version and that they are compatible with Premiere Pro.

If you’re still experiencing crashes, try launching Premiere Pro with a specific project. Use the -Force option to bypass any configuration errors that may be causing the crashes.

If the crashes persist, you can try disabling the warp stabilizer feature, as it’s known to cause crashes in some instances.

If you encounter a serious error during the export process, check the Request ID provided in the error message. This can help you troubleshoot the issue with Adobe’s support team.

Remember, maintaining product stability is crucial, so always keep your software, drivers, and hardware up to date.

Outdated Windows Visual C++ Libraries

If you’re experiencing crashes with Adobe Premiere Pro due to outdated Windows Visual C++ libraries, here are some solutions to fix the issue.

First, make sure you have the latest Windows updates installed on your computer. These updates often include important fixes and patches for software compatibility.

Next, check if you have the latest version of Adobe Premiere Pro installed. Updating to the latest version can resolve many software-related issues.

If the problem persists, you may need to update your Visual C++ libraries. To do this, follow these steps:

1. Close Adobe Premiere Pro.
2. Open the Control Panel on your computer.
3. Navigate to “Programs” or “Programs and Features.”
4. Look for any versions of Microsoft Visual C++ Redistributable that are installed.
5. Uninstall all versions of Microsoft Visual C++ Redistributable.
6. Visit the Microsoft website and download the latest version of Visual C++ Redistributable.
7. Install the downloaded file.
8. Restart your computer.

After following these steps, launch Adobe Premiere Pro again and see if the crashing issue has been resolved. If you’re still experiencing problems, it’s recommended to reach out to Adobe support for further assistance.

Graphics driver update

To fix Adobe Premiere Pro crashing issues, it’s crucial to ensure that your graphics driver is up to date. Outdated or incompatible graphics drivers can cause crashes, freezes, and other problems. To update your graphics driver, follow these steps:

1. Identify your graphics card manufacturer and model.
2. Visit the manufacturer’s website and navigate to the drivers or support section.
3. Search for the latest graphics driver compatible with your card and operating system.
4. Download and install the driver according to the manufacturer’s instructions.
5. Restart your computer to apply the changes.

After updating your graphics driver, launch Premiere Pro again. If you encounter a “serious error” or if the program still crashes, try the following troubleshooting recommendations:

1. Check if your system meets the minimum requirements for Premiere Pro 2021.
2. Disable any unnecessary background processes or applications.
3. Clear the cache and preferences in Premiere Pro.
4. Verify that your internet connection is stable and not causing any traffic or configuration errors.
5. If the issue persists, contact Adobe’s support for further assistance.

Remember to always keep your graphics driver and Premiere Pro version up to date to ensure optimal performance and stability.

Preferences reset and GPU acceleration

To enable GPU acceleration, go to Edit > Preferences > Media, and under the “GPU Acceleration” section, check the box next to “Enable Mercury Playback Engine GPU Acceleration.” This can improve performance and stability.

If crashes persist, ensure you have the latest Premiere Pro version installed, as updates often include bug fixes. Additionally, check if your graphics card driver is up to date and compatible with Premiere Pro. Visit the graphics card manufacturer’s website for the latest driver.

If the crashes occur during media rendering or export, try disabling the “Enable Accelerated Intel h.264 Decoding” option in Preferences > Media.

Remember to save your work frequently, and if a serious error occurs, check the Adobe website or contact their support for further assistance.

CPU and memory optimization



Solutions to Fix Adobe Premiere Pro Crashing

Solutions to Fix Adobe Premiere Pro Crashing

Issue Solution
CPU Overload 1. Close unnecessary background applications to free up CPU resources.
2. Upgrade your CPU or consider using a workstation with a more powerful processor.
3. Adjust the performance settings in Adobe Premiere Pro to prioritize CPU usage.
Insufficient Memory 1. Close other memory-intensive programs to free up system memory.
2. Increase the amount of RAM in your computer.
3. Adjust the memory allocation settings in Adobe Premiere Pro to allocate more RAM for editing tasks.

Website | + posts

Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog, techquack.com, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.