How to fix : Touch ID cannot be activated on this iPhone

How to fix : Touch ID cannot be activated on this iPhone

Touch ID is a way to authenticate your identity on your iPhone or iPad. If Touch ID does not work, you will not be able to use your fingerprint to access your device or make purchases from places like the App Store.

If you’ve already tried setting up Touch ID on your iPhone or iPad and it doesn’t end or you can’t scan your fingerprints, read on to learn what you can do to make Touch ID work.

There are several things that must be right for Touch ID to work, and only one thing must be wrong to cause problems. Follow the steps below in order, doing the simplest things first and then moving on to the more complex instructions. Try pressing the ID again after each step to see if it works.

 

What causes the “Touch ID cannot be enabled on this iPhone” message?

What causes the "Touch ID cannot be enabled on this iPhone" message?

Touch ID is very important to iPhone users who use models that predate the iPhone X, including the popular iPhone 5S/6/6S/6S Plus/7/8. You can use Touch ID to unlock your iOS device, make payments, confirm, etc. If you don’t activate Touch ID on this iPhone, don’t panic, it’s very easy to activate Touch ID on your iPhone. If you’re having trouble with your Touch ID, including the “Touch ID cannot be enabled” error message, this article has several ways to regain control of your Touch ID.

Select the Touch ID that can’t be enabled for these reasons:

  • iOS related issue: incompatibility with the latest iOS version, interference downloading and installing the latest iOS version, old iOS version.
  • Dirty Home Screen: Enabling Touch ID requires the home button to be clean and dry, and a dirty state can cause the touch sensor to fail.
  • Phone unlocked or iTunes and App Store disabled: Generally, Touch ID can only be activated when the phone is unlocked or when the iTunes and App Store is enabled.

Check the comparison table below to find the best solution!

 

To fix the inability to enable Touch ID on this iPhone

To fix the inability to enable Touch ID on this iPhone

Enable Touch ID in the iPhone settings

This is the most direct solution to the problem of users who cannot activate their Touch ID.

  1. Open the Settings app on your iPhone.
  2. Find and open Touch ID and Passcode.
  3. Enter your password.
  4. Disable the iTunes app and restart your iPhone.
  5. After restarting, open the Settings app again.
  6. Turn off iTunes and the App Store.
  7. This is where you can add a new fingerprint. You must delete the existing fingerprint. To do this, click the Delete button.
  8. Add new To do this, place your finger on the specified area and follow the instructions to set it up properly.
  9. Restart your device. Your new fingerprint will then be activated.
Restart your device

Forcing your iPhone to restart may not get you past the Apple logo, but if something is stuck, the easiest and most effective solution may be to restart your iPhone. Restarting your device can also help solve other minor problems.

Here’s how to restart your iPhone 6 and earlier models

Press and hold the power button and home button at the same time. Hold down the buttons for about 10 seconds until the Apple logo appears on the screen, then release the buttons.

To reboot the iPhone 7 and 7 Plus

Press and hold down the power button and the volume up button at the same time. Press and hold the buttons for about 10 seconds until the Apple logo appears on the screen, then release the buttons.

To reboot iPhone 8, 8 Plus, X, XS, XS Max, XR

  1. Press and quickly release the volume up button.
  2. Immediately after releasing the volume up button, press and hold the volume down button and power button at the same time. Hold down the buttons for about 10 seconds until the Apple logo appears on the screen, then release the buttons.
Restore your iPhone from the factory
  1. Open iTunes on your computer.
  2. Make sure you have the latest version of the software. Open the Help tab and click Check for Updates; if there is a newer version, click Install.
  3. Connect your iPhone to your PC or Mac. Use the USB cable to charge your iPhone.
  4. If you are prompted to enter your password or trust this computer to connect, follow these steps.
  5. Select your device.
  6. In the summary window, click the “Restore iPhone” button.
  7. Click “Restore” again to confirm. iTunes will erase everything from your device and install the latest iOS software.
  8. Once the process is complete, put it back.

 

Frequently Asked Questions

  1. Open the Settings app on your iPhone.
  2. Find and open Touch ID and Passcode.
  3. Enter your password.
  4. Turn off the iTunes app and restart your iPhone.
  5. After restarting, open the Settings app again.
  6. Turn off iTunes and the App Store.
  7. This is where you can add a new fingerprint.

  1. Make sure your finger and fingerprint reader are dry and clean.
  2. Scan your fingerprints using the correct technology.
  3. Check your case and screen protector.
  4. Disable and enable the Touch ID feature.
  5. Perform a hard reset.
  6. Reset your network settings.
  7. Perform a factory reset.

  1. Make sure the Touch ID sensor and your finger are clean and dry.
  2. Tap Settings -> Tap ID and Password and then enter the password.
  3. Tap Add fingerprint and hold the device as you would normally do when touching the Touch ID sensor.
  4. Tap your finger on the Touch ID sensor - but do not press.

Restart your device. The Touch ID problem may be temporary and can be resolved by a hard reset. Go to Settings-> tap ID and Passcode and uncheck all displayed options. Then reboot your iPhone or iPad and turn on the necessary features.

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