Trying to play but getting a video card error in Sims 4 instead?
“The Sims 4 cannot be run with the video card in this system. Please check that your video card meets the minimum specifications and that the latest video drivers are installed.”
You’re certainly not alone. But don’t worry, you can fix it here at Techquack.
What’s the reason for the Video Card error in Sims 4?
After receiving several reports from users, we started investigating on our site and found all the causes of this problem. Here are some of them:
The computer goes into an error state: this may seem unlikely at first, but there are many cases where the computer goes into an error state. This is a very common scenario that can be solved by simply disabling it.
Video card drivers: Drivers are the main components that control the entire computer, as they are the link between the hardware and the software. If the graphics drivers don’t work properly, you’ll run into a lot of problems.
In-game Origin: Since Origin places the game mainly for distribution, there is also an option to enable Origin in the game. This feature has been known to cause a lot of problems. You can disable Origin in the game and see if that helps.
The Sims 4 is outdated: As time goes by, the versions of computer components are changing. To keep up, the Sims 4 development team releases software updates from time to time. When the game itself is not updated, there are many problems.
System Requirements: Perhaps the simplest reason is that your computer does not meet the minimum requirements of the game. If your specs are too low, you’ll have a lot of problems.
Windowed mode: this is more of a workaround than a cause; it seems that sometimes Sims 4 doesn’t work properly and runs in windowed mode until an update appears.
Windows Update: Windows updates are associated with all software running on your computer. If a failed update causes problems in the functionality of the software, you will encounter many problems.
Compatibility: We have also encountered many cases where the compatibility of the game does not match the compatibility of the operating system. Here it is useful to run the game in compatibility mode.
Before you start troubleshooting, make sure you are logged in as an administrator and have an active Internet connection. Also, be sure to save your achievements to the cloud to avoid any mishaps.
How to Troubleshoot the Video Card Error in Sims 4
Launch Sims 4 in compatibility mode
- Right-click on the Sims 4 shortcut or .exe file and select Properties.
- Select the Compatibility tab.
- Click on the option Run this program in compatibility mode.
- Then select Windows 8 from the Operating System drop-down menu.
- Select the Apply option to save your settings.
- Click OK to close the window.
Use the Repair option in Origin
- Open the Origin game client program.
- Then click on My Games.
- Right-click on Sims 4 to open the context menu.
- Then select Recover Game from the popup menu.
Launch Sims 4 in windowed mode
- Right-click on the desktop shortcut for Sims 4 and select Properties. If you don’t have a shortcut for the game, add it to your desktop.
- Add -w to the end of the destination path field as shown below. You can also add the -window button to the end of this path.
- Then click the Apply and OK buttons.
- Click on the Sims 4 shortcut to start the game.
You can also right-click on Sims 4 in Origin and select Game Properties. Then type -w in the Command Line Arguments field in the Advanced Launch Options tab and click Save.
Disable Origin in the game
- Open the Origin window.
- Click the My Games Library option.
- Then right-click on the Sims 4 game and select Properties.
- Uncheck Enable in-game Origin for Sims 4 on the General tab.
Frequently Asked Questions
- Uninstalling and reinstalling The Sims 4 (and reloading)
- Uninstalling and reinstalling Origin (and reloading)
- Uninstalling and reinstalling all my video card drivers.
- I disabled Origin in the game.
Go to Origin, right-click on the game you downloaded, and select "Check for an update." Then, when you're done, right-click on the Sims 4 game in Origin again and click "Restore Game.
- Update your video card drivers.
- Disconnect/reconnect your graphics card.
- Uninstall and reinstall the drivers.
- Cool and clean the video card.
- Replace the video card.
- Supported graphics cards: NVIDIA GeForce 6600 or better, ATI Radeon X1300 or better, Intel GMA X4500 or better.
- DIRECTX: Compatible with DirectX 9.0, 10, and 11.
- INPUT: Keyboard and mouse.
- ONLINE REQUIREMENTS: An Internet connection is required to activate the product.