How to Repair 0x80bd0009: Dolby Atmos Audio Receiver Error in Xbox One

Xbox is a video game brand created and owned by Microsoft. The brand consists of five video game consoles, as well as apps (games), streaming services, an online service called Xbox Network, and a development division called Xbox Game Studios. The brand was introduced in the United States in November 2001, with the release of the original Xbox console.

Many Xbox users claim to have encountered a Dolby Atmos error code 0x80bd0009 when trying to set up Dolby Atmos through the Xbox One or when trying to enable Dolby Atmos for headphones. Once this is done, they will get an error code of 0x80bd0009.

This problem can be quite annoying, and in this Techquack article, we’ll tell you how to fix it quickly and once and for all.

What causes error 0x80bd0009 on Xbox One

We researched this particular error by looking at various user reviews and trying different repair strategies recommended by other users who have successfully fixed the error code 0x80bd0009 on Xbox One. It turns out that there are several different scenarios that could be causing this problem. Here’s a shortlist of culprits that may be causing this error:

Xbox firmware error: it turns out that this particular problem has already been fixed by Microsoft engineers, as it’s over a year old. If you encounter this problem, the first thing you should do is update your Xbox One firmware to the latest version available. This process should fix those cases where the error code appeared because of this fixed bug.

Incorrect automatic settings: Depending on the soundbar you are using, the problem could be due to using automatic video settings that are not compatible with Dolby Atmos. In this case, you can solve the problem by manually adjusting some video settings.

If you are having trouble resolving this error message, check out this article to learn about the different troubleshooting strategies you can use to resolve the problem. Below is a list of possible solutions that have been validated by at least one affected user.

For best results, we recommend that you follow the instructions below in the same order in which we have placed them. Finally, you should find a solution that solves the sound problem, regardless of who is at fault.

How to Solve error 0x80bd0009 in Xbox One

Dolby Atmos Headphones

  1. First, you need to go to settings;
  2. Then on Xbox One, select Display and Sound > Audio Out and change the headphone format to Dolby Atmos for headphones.
  3. Next, you will be prompted to install the Dolby Access app.
  4. Once the installation process is complete, please note that it is very important to select ‘With my headphones’ in the menu.
  5. Now you are all set if you have an LS20, but if you have an LS30/40, you need to go to the next step.
  6. Then select the Use HDMI or optical headphones option.
  7. If you are using the LS40, you need to press the EQ button until “Stereo” appears.

Troubleshooting Audio Problems with the A/V Receiver

  1. First, you need to make sure that you turn on your devices in the following order.
  2. Also, note that you need to wait for each device to fully load before moving on to the next device: TV > A/V receiver > Xbox One console.
  3. You will now need to press the “Input” button on the TV remote to change the input source of your receiver from the Xbox One console and back (HDMI1 to HDMI2, then back to HDMI1).
  4. After that, you will need to reboot your A/V receiver.
  5. Then, set up the TV to HDMI connection.

Check the TV and HDMI connection

  1. First, you need to press the Xbox button to open the manual.
  2. Then you need to select System > Settings > Display and Sound > Video Out.
  3. Now you need to select Video, Fidelity, and Overscan.
  4. Finally, select HDMI, which is under Display.

Frequently Asked Questions

Press the Xbox button to open the manual and select System -> Settings. Select Display and Audio -> Audio Out. Select Dolby Atmos for Home Theater (HDMI) or headphones, as appropriate.

  1. On your Xbox one, go to Settings -> General -> Volume and Audio Out and set your headphones to Dolby Atmos.
  2. You will be prompted for the Dolby Access app, follow the on-screen instructions to download it.
  3. In the app, be sure to select "With My Headphones."

With the console turned on, press the Xbox button on the console once to open the orientation menu. Once on the settings screen, select "Display and Sound" from the menu on the left, then go to the right side and select "Video Output" first.

A sure-fire way to tell if Dolby Atmos is working is to check the information panel on the front of your AV receiver or soundbar (if any, or perhaps the on-screen display). It should indicate the type of audio signal it is currently working with, which is a clear indicator.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.