How to Repair: JW Player Error Code 232011 when Playing Video

Windows users often encounter error code 232011 when trying to play videos in a browser from the built-in JW Player. This error code means “Approval request made without proper cross-domain credentials” and is usually caused by a technical problem.

What is the cause of the JW Player video playback error code 232011?

Problematic extension: According to some affected users, this error code can be caused by extensions and add-ons such as Privacy Badger, Malwarebytes, or Avast Online Security. In this case, you can resolve the conflict with JW Player by disabling the problematic extension or add-on.

Proxy or VPN-related interruptions: JW Player is not known to handle end-user connections that are routed through a VPN or proxy server very well. If this scenario applies, you can solve the problem by disabling the built-in proxy server or by installing a system-level proxy or VPN client.

Browser incompatibilities: Internet Explorer and Edge are two browsers that are still incompatible with JW Player. You can eliminate most incompatibilities by upgrading to a Chromium-based browser.

Limited network type: corporate, school, and hotel networks may specifically block content delivery networks (CDNs) like the one used by the platform behind JW Player. In this case, you can either try to talk to the network administrator to remove the blockage or connect to another network.

Damaged cache data or cookies: corrupt temporary data or poorly stored cookies may also be the cause of this particular error code. If this is the case, you can solve the problem by clearing the cache and cookies.

How do I fix JW Player video playback error code 232011?

Clear your browser cookies and cache

Google Chrome:

  1. Press Ctrl + Shift + Del in Google Chrome to open a window.
  2. Click on the “Time Range” drop-down menu and select the “All time” option.
  3. Check the Cookies and other site data and Cached image boxes.
  4. Then click Clear Data.


  1. Click the Open menu button in the upper-right corner of the Firefox window.
  2. Select Preferences to open this tab.
  3. Click the Clear Data button in the Privacy and Security section of the Preferences tab.
  4. Then select Cookies and Web Site Data and Cached Web Content in the Clear Data window.
  5. Click the Delete button.


  1. In Edge, click Settings and others.
  2. From the menu, select Settings.
  3. Click Privacy, search, and services on the left side of the Settings section.
  4. Click Choose what to delete to open the Clear Browsing Data utility.
  5. From there, select the Cookies and Cache options.
  6. Click Clear now to delete the browsing data.

Remove VPN software

  1. Enter the following command in the runtime window: appwiz.CPL
  2. Then click OK to open the Programs and Features tab.
  3. Select the VPN client software under Programs and Features.
  4. Click the Uninstall option to uninstall the VPN software.
  5. Restart Windows after uninstalling the VPN software.

Disabling proxy connections

  1. Right-click the Start button and select Run to open this accessory.
  2. Under Run, type the following command: inetcpl.CPL
  3. Click the OK button to open the Internet properties.
  4. Select the Connections tab.
  5. Then click the Local Area Network Settings button.
  6. Uncheck Use a proxy server for your local network if it is checked.
  7. Click OK to save your settings.

Disable hardware acceleration

  1. Open the Run window.
  2. Enter this startup command: Regedit
  3. Click OK to open the registry editor.
  4. Open the path to this key in the registry editor: HKEY_CURRENT_USER\Software\Microsoft\ Avalon.Graphics
  5. Select the Avalon.Graphics, and double click on the DWORD DisableHWAcceleration on the right side of the registry editor.
  6. If DisableHWAcceleration DWORD is missing, right-click on the location in the registry editor and select New -> DWORD.
  7. Then type DisableHWAcceleration as the new DWORD name.
  8. Remove the number 0 and enter 1 in the Value data field.
  9. Click the OK button.

Tip: You can also disable hardware acceleration for some browsers in their settings.

Frequently Asked Questions

This is usually due to an internal browser problem. If you can't play a video, for this reason, you simply need to clear your browser cache. Just start your browser, go to its Settings -> Data Settings -> Empty Browser Cache.

Error code 232011 usually occurs to Windows users when they try to play videos in the browser from the built-in JW player. This error code means "Manifest request was made without proper cross-domain credentials" and usually occurs due to a technical issue.

Some problems with videos or games are caused by Chrome extensions, plug-ins, or what is stored in your browser's cache or data. On your computer, open Chrome. New incognito window. In the incognito window, navigate to the site where the video or game is located.

  1. Type troubleshooter in the search bar.
  2. Select Troubleshooter.
  3. In the upper left corner, select View All.
  4. Click on Video Playback.
  5. Follow the instructions on the screen to run the troubleshooter.