How to Repair Microsoft Store ‘Something happened on our end’ Issue on Windows 11

  • Microsoft Store is a digital distribution platform that allows users to install and update software at the same time.
  • Microsoft Store was launched not long ago for Windows 8, and users are still experiencing problems with it.
  • In this guide, you’ll find effective solutions to fix the “Something happened on our end” error in Microsoft Store.
  • You will learn how to use the built-in troubleshooting tools and how to manually resolve common error causes.

 

Unmasking the Enigmatic: Unraveling the Microsoft Store Something Happened on Our End Issue

Restart your computer: Sometimes, a simple restart can resolve the “something happened on our end” issue with the Microsoft Store on Windows 11. This helps clear temporary glitches and refresh system processes.

Troubleshoot the Microsoft Store Error 0x80070005

If you’re encountering the Microsoft Store Error 0x80070005, here are some troubleshooting steps to help you resolve the issue:

1. Check your internet connection: Ensure that you have a stable internet connection to access the Microsoft Store.

2. Reset the Microsoft Store cache: Press the Windows key + R, then type “wsreset.exe” and press Enter. This will clear the cache and may resolve the error.

3. Check your PC’s date and time settings: Incorrect date and time settings can cause issues with the Microsoft Store. Right-click on the date and time in the taskbar, select “Adjust date/time,” and ensure the settings are correct.

4. Run the Windows Store Apps troubleshooter: Press the Windows key + I, then select “Update & Security” > “Troubleshoot” > “Windows Store Apps.” Follow the on-screen instructions to run the troubleshooter.

5. Check for Windows updates: Make sure your Windows OS is up to date by going to Settings > Update & Security > Windows Update.

Following these steps should help you resolve the Microsoft Store Error 0x80070005 and get back to using the Store without any issues.

Enable Microsoft Store Install Service

To fix the “Something happened on our end” issue with Microsoft Store, you can enable the Microsoft Store Install Service. Follow these steps:

1. Press the Windows key + R to open the Run dialog box.
2. Type “services.msc” and press Enter to open the Services window.
3. Scroll down and locate “Microsoft Store Install Service” in the list.
4. Right-click on it and select “Properties”.
5. In the Properties window, change the Startup type to “Automatic”.
6. Click “Apply” and then “OK” to save the changes.
7. Close the Services window.
8. Restart your computer.

Enabling the Microsoft Store Install Service can help resolve the “Something happened on our end” issue and allow you to access and install applications from the Microsoft Store without any problems.

Sign In Again to the Microsoft Store

If you’re experiencing the “Something happened on our end” issue when trying to access the Microsoft Store, you may need to sign in again. Follow these steps to fix the problem:

1. Close the Microsoft Store app completely.
2. Open the Start menu and search for “Store”.
3. Right-click on Microsoft Store and select “Run as administrator”.
4. When prompted, sign in with your Microsoft account credentials.
5. Once signed in, try accessing the Microsoft Store again.

If the issue persists, you can try some additional troubleshooting steps. First, make sure your Windows OS is up to date by going to Settings > Update & Security > Windows Update. You can also try clearing the cache and resetting the Microsoft Store app using the following steps:

1. Press the Windows key + R to open the Run dialog box.
2. Type “wsreset.exe” and press Enter.
3. Wait for the command to complete, then restart your PC.

If none of these steps resolve the issue, it may be helpful to reach out to Microsoft support for further assistance.

python
import subprocess

def repair_microsoft_store():
try:
# Clear Microsoft Store cache
subprocess.run(["wsreset.exe"])

# Reset Microsoft Store
subprocess.run(["powershell.exe", "Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register \"$($_.InstallLocation)\\AppXManifest.xml\"}"])

# Restart Windows Update service
subprocess.run(["powershell.exe", "net stop wuauserv"])
subprocess.run(["powershell.exe", "net start wuauserv"])

print("Microsoft Store repair completed successfully.")
except Exception as e:
print("An error occurred while repairing Microsoft Store:", str(e))

# Usage
repair_microsoft_store()

Again, please note that the above code is a simplified example and may not resolve the “something happened on our end” issue in all cases. It is always recommended to follow official guidelines and consult support forums or Microsoft documentation for a comprehensive solution.

Disable User Account Control (UAC)

To disable User Account Control (UAC) and fix the “Something Happened on Our End” issue in the Microsoft Store, follow these steps:

1. Press the Windows key + R to open the Run dialog box.
2. Type “msconfig” and press Enter to open the System Configuration window.
3. Go to the “Tools” tab and scroll down to find “Change UAC Settings.”
4. Click on “Launch” to open the User Account Control Settings window.
5. Drag the slider to the bottom to set it to “Never notify.”
6. Click on “OK” to save the changes.
7. Restart your computer for the changes to take effect.

Disabling UAC can help to resolve certain issues with the Microsoft Store. However, keep in mind that this action may reduce the security of your PC system. Make sure to enable UAC after resolving the issue.

If you continue to experience the “Something Happened on Our End” issue, you may need to try other fixes or contact Microsoft support for further assistance.

Change Package Folder Permissions

To change package folder permissions and fix the “Something Happened on Our End” issue in Microsoft Store, follow these steps:

1. Press the Windows key + R to open the Run dialog box.
2. Type “Powershell” and press Enter to open PowerShell.
3. In the PowerShell window, copy and paste the following command and press Enter: Get-AppxPackage Microsoft.WindowsStore | Set-AppxPackage -AllUsers @{Add=”PackageFamilyName”=”Microsoft.WindowsStore_8wekyb3d8bbwe”}
4. Wait for the command to execute and then close PowerShell.
5. Restart your computer to apply the changes.
6. Open Microsoft Store and check if the “Something Happened on Our End” issue is resolved.

If the issue persists, you may need to perform additional troubleshooting steps or seek further assistance.

Adjust System Date and Time

To adjust the system date and time and resolve the “Something Happened on Our End” issue in the Microsoft Store, follow these steps:

1. Press the Windows key + I to open the Settings app.
2. Click on “Time & Language.”
3. In the left pane, click on “Date & Time.”
4. Toggle off the “Set time automatically” option.
5. Click on “Change” under “Set the date and time manually.”
6. Adjust the date and time according to your preference.
7. Toggle on the “Set time automatically” option again.
8. Close the Settings app and try accessing the Microsoft Store to check if the issue is resolved.

By adjusting the system date and time, you can often fix issues related to the Microsoft Store.

Use a Microsoft Account Instead of Local Account

To fix the “Something Happened on Our End” issue in the Microsoft Store, it is recommended to use a Microsoft Account instead of a local account. This will ensure a smoother experience and help resolve any errors that may occur.

Here are the steps to switch to a Microsoft Account:

1. Open the Microsoft Store on your device.
2. Click on your profile picture in the top right corner and select “Settings”.
3. Under the “Account” section, click on “Switch to a Microsoft account”.
4. Follow the prompts to sign in or create a new Microsoft Account.
5. Once the switch is complete, restart your device and try accessing the Microsoft Store again.

Using a Microsoft Account offers various benefits and can help prevent issues like the “Something Happened on Our End” error message.

Reset Windows Store Cache

To reset the Windows Store cache and fix the “Something happened on our end” issue, follow these steps:

Step 1: Press the Windows key + R to open the Run dialog box.

Step 2: Type “wsreset.exe” in the dialog box and press Enter. This will reset the Windows Store cache.

Step 3: Wait for the Command Prompt window to open and then close automatically.

Step 4: Restart your computer.

Step 5: After the restart, try opening the Microsoft Store again to see if the issue is resolved.

Reinstall Microsoft Store

To reinstall Microsoft Store and fix the “Something Happened on Our End” issue, follow these steps:

1. Press the Windows key + R to open the Run dialog box.
2. Type “wsreset.exe” and click OK. This will reset the Microsoft Store cache.
3. If the issue persists, open PowerShell as an administrator by right-clicking on the Start button and selecting “Windows PowerShell (Admin).”
4. In the PowerShell window, copy and paste the following command and press Enter: Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
5. Wait for the command to execute, and then close PowerShell.
6. Restart your computer and check if the issue is resolved.

If you still encounter the “Something Happened on Our End” issue, it may be necessary to perform a system restore or reinstall Windows. Remember to backup your files before proceeding with these options.

Regain Access to the Microsoft Store with Solutions

If you’re experiencing the “Something happened on our end” issue when trying to access the Microsoft Store, there are a few solutions you can try to regain access.

First, try clearing the cache and resetting the Microsoft Store app. To do this, press the Windows key + R, type “wsreset.exe” and press Enter. This will clear the cache and reset the app, hopefully resolving the issue.

If that doesn’t work, you can try running the Windows Store Apps troubleshooter. Press the Windows key + I to open the Settings app, then go to Update & Security > Troubleshoot > Additional troubleshooters. Find and run the Windows Store Apps troubleshooter to automatically detect and fix any issues.

If the problem still persists, you can try resetting the Microsoft Store app using PowerShell. Press the Windows key + X, then select “Windows PowerShell (Admin).” In the PowerShell window, type the following command and press Enter: “Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}“. This will reinstall the Microsoft Store app and may resolve the issue.

Hopefully, one of these solutions will help you regain access to the Microsoft Store.

Reset the MS Store App

To reset the MS Store app and resolve the “Something Happened on Our End” issue, follow these steps:

1. Close the Microsoft Store app completely.
2. Press the Windows key + R to open the Run dialog box.
3. Type “wsreset.exe” and press Enter. This will reset the Microsoft Store app.
4. Wait for the process to complete. It may take a few minutes.
5. Once the reset is finished, restart your computer.
6. After the restart, open the Microsoft Store app again and check if the issue is resolved.

If the problem persists, you can also try running the Windows Store Apps troubleshooter. To do this:

1. Press the Windows key + I to open the Settings app.
2. Go to Update & Security, then click on Troubleshoot.
3. Scroll down and select Windows Store Apps.
4. Click on Run the troubleshooter and follow the on-screen instructions.

These steps should help fix the “Something Happened on Our End” issue in the Microsoft Store app.

Check Buy and Download Xbox Live Setting

Check, buy, and download Xbox Live settings by following these steps:

1. Open the Microsoft Store on your device.
2. Search for “Xbox Live” in the search bar.
3. Select the Xbox Live app from the search results.
4. Click on the “Buy” button to purchase Xbox Live.
5. After the purchase, click on the “Download” button to start the download process.

If you encounter the “Something Happened on Our End” issue while using the Microsoft Store, try the following fixes:

1. Clear the Microsoft Store cache: Press the Windows key + R, then type “wsreset.exe” and press Enter.
2. Reset the Microsoft Store: Press the Windows key + I to open Settings, then go to Apps > Apps & features > Microsoft Store. Click on “Advanced options” and select “Reset”.
3. Sign out and sign back in to your Microsoft account.
4. Restart your device.

These steps should help resolve the issue and allow you to check, buy, and download Xbox Live settings without any problems.

Clear LocalCache Folder

To clear the LocalCache folder and resolve the “Something Happened on Our End” issue in the Microsoft Store, follow these steps:

1. Close the Microsoft Store application and any other running applications.
2. Press the Windows key + R to open the Run dialog box.
3. Type “wsreset.exe” and press Enter.
4. Wait for the Command Prompt window to appear and for the process to complete.
5. Once the process is finished, the Microsoft Store will open automatically.
6. Try accessing the Microsoft Store again and check if the issue persists.

By clearing the LocalCache folder, you can resolve common issues with the Microsoft Store and improve its performance. If the problem persists, you may need to contact Microsoft support for further assistance.

Create a New User Account

To fix the “Something Happened on Our End” issue in the Microsoft Store, you can try creating a new user account. Follow these steps:

1. Press the Windows key + I to open the Settings app.
2. Click on “Accounts” and then select “Family & other users” from the left sidebar.
3. Under “Other users”, click on “Add someone else to this PC”.
4. Choose the option “I don’t have this person’s sign-in information”.
5. Select “Add a user without a Microsoft account”.
6. Enter a name for the new user account and set a password if desired.
7. Click on “Next” and then “Finish”.

Once the new user account is created, sign in to it and check if the “Something Happened on Our End” issue is resolved. If it is, you can transfer your files and settings to the new account.

Fix the Microsoft Store “Something Happened on Our End” Error

If you encounter the “Something Happened on Our End” error in the Microsoft Store, follow these steps to resolve the issue:

1. Close the Microsoft Store app and any other open apps or programs.
2. Press the Windows key + R to open the Run dialog box.
3. Type “wsreset.exe” and press Enter. This will reset the Microsoft Store cache.
4. After the command runs, the Microsoft Store app will open automatically.
5. Try accessing the app or downloading the content again to see if the error persists.

If the error continues, you can also try these additional troubleshooting steps:

1. Update Windows to the latest version. This can help resolve any compatibility issues.
2. Check your internet connection. A stable and reliable connection is necessary for the Microsoft Store to function properly.
3. Disable any VPN or proxy settings, as they may interfere with the store’s functionality.

Set the Date and Time

To set the date and time on your Windows PC, follow these steps:

1. Open the Start menu and click on the Settings icon.
2. In the Settings window, click on “Time & Language.”
3. Under the “Date & Time” section, make sure the “Set time automatically” toggle is turned on. This will allow your PC to automatically sync with the internet time server.
4. If the time is incorrect, click on “Change” under the “Set the date and time manually” section.
5. Adjust the date and time as needed and click on “Change” to save the changes.

By setting the date and time correctly, you can ensure that your PC functions properly and avoids any issues related to time synchronization.

Check Internet Connectivity/Proxy Settings/Reset TCP/IP Stack

To fix the “Something happened on our end” issue in the Microsoft Store, check the following:

1. Check Internet Connectivity:
– Ensure that your device is connected to the internet.
– Try accessing other websites or apps to confirm the internet connection is working properly.

2. Check Proxy Settings:
– Open the Settings app and go to Network & Internet.
– Click on Proxy on the left side and disable any proxy settings if enabled.

3. Reset TCP/IP Stack:
– Press the Windows key + X and select “Command Prompt (Admin)”.
– In the command prompt, type netsh int ip reset and press Enter.
– Restart your computer and check if the issue persists.

Switch User Accounts

To switch user accounts in Microsoft Store, follow these steps:

1. Open Microsoft Store on your PC.
2. Click on the profile icon located at the top right corner of the screen.
3. From the drop-down menu, select “Switch account.”
4. If you see a prompt asking for your password, enter it and click “Sign in.”
5. A list of available accounts will appear. Click on the account you want to switch to.
6. Once selected, you will be signed in with the new account.

Note: If you encounter the “Something happened on our end” issue while switching accounts, try the following troubleshooting steps:

– Close Microsoft Store and reopen it.
– Check your internet connection.
– Sign out of your current account and sign back in.
– Restart your PC and try again.

If the issue persists, it may be necessary to contact Microsoft Support for further assistance.

Check Windows Services

  1. Press Windows key + R to open the Run dialog box.
  2. Type services.msc in the Run dialog box and press Enter.
    Press Windows key + R to open the Run dialog box.
Type services.msc in the Run dialog box and press Enter.
  3. A new window titled “Services” will open.
  4. Scroll down and locate the Windows Update service.
  5. Right-click on the Windows Update service and select Properties.
  6. In the Properties window, make sure the Startup type is set to Automatic.
    Right-click on the Windows Update service and select Properties.
In the Properties window, make sure the Startup type is set to Automatic.
  7. If the service status is not running, click on the Start button to start the service.
  8. Click OK to save the changes and close the Properties window.
  9. Scroll further down and locate the Background Intelligent Transfer Service (BITS) service.
  10. Right-click on the BITS service and select Properties.
    Scroll further down and locate the Background Intelligent Transfer Service (BITS) service.
Right-click on the BITS service and select Properties.
  11. Ensure that the Startup type is set to Automatic.
  12. If the service status is not running, click on the Start button to start the service.
  13. Click OK to save the changes and close the Properties window.
  14. Scroll down again and locate the Cryptographic Services service.
  15. Right-click on the Cryptographic Services service and select Properties.
  16. Verify that the Startup type is set to Automatic.
    Right-click on the Cryptographic Services service and select Properties.
Verify that the Startup type is set to Automatic.
  17. If the service status is not running, click on the Start button to start the service.
  18. Click OK to save the changes and close the Properties window.
  19. Close the Services window.

Clear the Store Cache

To clear the Store cache and resolve the “Something happened on our end” issue in Microsoft Store, follow these steps:

Step 1: Press the Windows key + R to open the Run dialog box.

Step 2: Type “wsreset” and press Enter. This will reset the Store cache.

Step 3: Wait for the process to complete. It may take a few minutes.

Step 4: After the process finishes, restart your computer.

This should clear the Store cache and resolve the “Something happened on our end” issue. If you still encounter the error message, try running the Windows Store Apps troubleshooter or contacting Microsoft Support for further assistance.

Repair or Reset Microsoft Store

If you’re experiencing the “Something happened on our end” issue with the Microsoft Store, there are a few steps you can take to try and fix it.

First, try repairing the Microsoft Store app. To do this, open the Settings app and go to Apps > Apps & features. Find Microsoft Store in the list and click on it. Then, click on the Advanced options link and click on the Repair button.

If repairing the app doesn’t work, you can try resetting it. To do this, open the Settings app and go to Apps > Apps & features. Find Microsoft Store in the list and click on it. Then, click on the Advanced options link and click on the Reset button.

These steps should help resolve the “Something happened on our end” issue with the Microsoft Store. If you’re still experiencing problems, you may need to contact Microsoft support for further assistance.

Uninstall and Reinstall Microsoft Store

To fix the “Something Happened on Our End” issue with the Microsoft Store, you can try uninstalling and reinstalling the Store. Here’s how you can do it:

1. Press the Windows key + I to open the Settings app.
2. Go to Apps > Apps & features.
3. In the search bar, type “Microsoft Store” and click on it when it appears.
4. Click on the “Advanced options” link.
5. Scroll down and click on the “Reset” button.
6. A warning message will appear, click on “Reset” again to confirm.
7. After the reset is complete, restart your computer.
8. Once your computer has restarted, open the Microsoft Store again.

If the issue persists, you can try reinstalling the Microsoft Store using PowerShell:

1. Press the Windows key + X and select “Windows PowerShell (Admin)” from the menu.
2. In the PowerShell window, copy and paste the following command: Get-AppxPackage -allusers Microsoft.WindowsStore | Remove-AppxPackage
3. Press Enter to execute the command.
4. Once the command completes, restart your computer.
5. After your computer has restarted, open PowerShell again as an administrator.
6. Copy and paste the following command: Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
7. Press Enter to execute the command.
8. After the command completes, try opening the Microsoft Store again.

These steps should help resolve the “Something Happened on Our End” issue with the Microsoft Store.

Perform SFC/DISM Scan

Performing an SFC/DISM scan can help fix the “Something happened on our end” issue in the Microsoft Store. To do this, follow these steps:

1. Press the Windows key + X and select “Command Prompt (Admin)” from the menu.
2. In the Command Prompt window, type “sfc /scannow” and press Enter. This will scan and fix any corrupted system files.
3. Once the scan is complete, type “dism /online /cleanup-image /restorehealth” and press Enter. This will restore any damaged or missing system files.

After the scan and restore processes are complete, restart your computer and check if the issue is resolved. If not, you may need to perform additional troubleshooting steps or contact Microsoft support for further assistance.

Update Windows

To fix the “Something Happened on Our End” issue with the Microsoft Store, follow these steps:

1. Close the Microsoft Store app and any other open apps on your PC.
2. Press the Windows key + R to open the Run dialog box.
3. Type “wsreset.exe” and press Enter. This will reset the Microsoft Store cache.
4. Restart your PC and try opening the Microsoft Store again.

If the issue persists, try these additional steps:

1. Press the Windows key + X and select “Windows PowerShell (Admin)”.
2. Type “Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}” and press Enter. This will re-register the Microsoft Store app.

If none of these steps resolve the issue, it may be necessary to perform a system reset or contact Microsoft support for further assistance.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog, techquack.com, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.