How to Repair: Origin “Folder Does Not Exist” error

Origin is a digital distribution platform developed by Electronic Arts for buying and playing video games. The platform’s client software is available for personal computers and mobile platforms. If you’re trying to update a game on Windows 10 using the Origin client and get a “Folder Does Not Exist” error message, you may be interested in this article.

In this Techquack article, we will identify the known causes that can cause this error and provide possible solutions you can try to fix this problem.

What is the cause of the Origin “Folder Does Not Exist” error?

There are several known causes for this problem (and probably many unknowns), and we have decided to list them below. Determining the exact cause of the problem on your computer is the most important step in choosing the right method to fix an Origin error.

Allow access to the folder: Sharing the folder by granting rights to ALL APPLICATION PACKAGES can help Origin gain access to the folder.

Customer Issues: If there are problems with the way Origin handles game libraries for downloaded games, you can always reset all settings to defaults in your Origin preferences.

Admin rights: Sometimes Origin cannot access the correct folders due to access rights, and you need to give the Origin executable admin rights to fix the problem.

How to Solve Origin’s “Folder Does Not Exist” error

Restoring the game library location settings

If Origin cannot update a particular game because of the “Folder Does Not Exist” error, you can also try to fix the problem by resetting your game library settings.

  1. In the Origin app, select Origin on the top menu bar, and then click Application Settings.
  2. In the right pane, select the Install and Backup tab.
  3. Under “Restore to Computer”, click “Restore Defaults” to locate the game library.
  4. Then follow the on-screen instructions to complete the process.
  5. After restoring the default settings, you can try updating the game again.

Running Origin as an administrator

You may not be able to access folders if Origin does not have administrator rights, especially after updating Windows or Origin. This may be one of the reasons why you get a message that the folder doesn’t exist in Origin. To solve this problem, you need to run Origin as an administrator.

  1. Right-click the Origin shortcut on your desktop and select Properties.
  2. In the window that opens, click the Compatibility tab and select the Run this program as an administrator check box in Options.
  3. Click Apply and OK to save your changes.
  4. You can then double-click the Origin shortcut to run it as an administrator, and try updating the game to see if the problem has been resolved.

If Origin again shows that the folder doesn’t exist, go to the next method.

Manually selecting a game folder

If you still get an error message that the Origin folder does not exist after launching Origin as an administrator, you may need to manually select the installation folder for the game you want to update.

  1. Simply open Origin, go to My Game Library and click Update Game for the target game.
  2. If you see the “Source Folder Does Not Exist” error message, click Select New Folder.
  3. Then select the folder in which the game is installed.
  4. If all goes well, you will be able to update the game successfully.