How to Repair “Printer Cannot be Contacted Over the Network” Problem on Windows 10

Printers connected over a network are very useful because many concurrent users can access a printer and print without worrying about a cable connection. However, when you try to troubleshoot a printer, you may get the error message “Unable to contact printer through the network”. If you see this error message, you can solve the problem yourself by applying the following solutions.

What causes the “Unable to contact printer through network” message?

  • The IP address of the printer is dynamic.
  • The basic services are disabled.

How to solve the “Cannot communicate with the printer over the network” problem?

Reinstall the printer

  1. Go to the Start menu, find Control Panel, and open it.
  2. With Control Panel open, select View by Category and go to Hardware and Sound.
  3. Click View Devices and Printers to open the section.
  4. Right-click the printer you want to remove from the Printers section.
  5. Select Remove Device from the list and click Yes in the Remove Device dialog box.
  6. Scroll up and click the Add Printer option above the Devices section.
  7. Your system will now search for all available printers.
  8. Click on the printer you want to add, and then click Next.
  9. Follow the instructions on the screen to complete the installation process.
  10. Your printer will appear again in the Printers area.

Enable certain services

  1. Press Windows + R to open the Run dialog box.
  2. Type services.MSC and click OK to open the Services tool directly.
  3. In the list, find Remote Access Automatic Connection Manager, Remote Access Routing and Access, Secure
  4. Socket Tunneling Protocol Service, and Remote Access Connection Manager services.
  5. Right-click each of these services and select Properties.
  6. In the Service Status message, check to see if the service is running.
  7. Click the Suspend button to temporarily stop it. Skip this step if the service is already stopped.
  8. Then set the Startup Type to Automatic, click the Start button to restart the service, and then click OK to save your changes.
  9. Repeat the same procedure for all the above services.
  10. When you click the Start button, your system may an error message.

Frequently Asked Questions

If the printer cannot be contacted over the network, you can try assigning it a static IP address, which may help some users to effectively resolve the problem. Select Manual IP, enter the IP address you want to assign to your printer, and click Apply to save the changes.

  1. Make sure that some services are enabled.
  2. Remove the printer and add it again.
  3. Set a static IP address for your printer.

  1. Make sure the printer is turned on and connected to the same Wi-Fi network as your device.
  2. Restart your printer.
  3. Set your printer as the default printer.
  4. Remove the print queue.
  5. Reset the service that manages the print queue.