How to Repair “Printer Offline” Issue in Windows Computers

If you are having problems with your printer, restarting the printer usually solves most of these problems. However, if your printer is offline, even if it is fully connected to your computer, a simple restart will not solve the problem. Users complain that they cannot use the printer because it is offline, even though it is turned on, connected to the computer, and fully operational.

What causes the “printer offline” error?

  • If you have a network printer, it shows up as offline when the computer can’t communicate with it. If the printer is working from another computer and not yours, then it’s time to fix the network problem.
  • It could also be a firewall problem, but that means that someone has intentionally blocked the printer. If you don’t know anything other than what you need for your computer, I suggest you get someone to help you troubleshoot the printer.
  • If the printer has been online for a while, it may have gone into an inactive state. This shouldn’t cause the printer to be unplugged, but you never know.

How do you fix the “Printer not online” error?

Change the printer settings

  1. Open the control panel and go to the Printers window.
  2. Make sure that the correct printer is set as the default printer (see the video below for more information).
  3. Right-click on the default printer and select the print queue (See What’s Printing).
  4. If there are unfinished cases, remove them from the list.
  5. In the queue window, select the Printer option and disable the Use standalone printer option.
  6. Make sure that the printer is properly connected to the computer (disconnect the USB cable and reconnect it).
  7. If you have a network printer, check the connection (also try restarting the router/switchboard).
  8. Turn off the printer and computer, then turn them back on.

Restart the Print Spooler service

  1. Press Windows + R, type services.MSC and press Enter or press OK.
  2. Find the Print Spooler service, right-click it, and choose Restart from the menu.

Changing printer properties

  1. Go to Control Panel -> Devices and Printers.
  2. Right-click on your printer and choose Printer Properties from the menu.
  3. Click the Ports tab, select your printer’s IP address from the list, and then click Configure Port.
  4. Uncheck SNMP Status Enabled and click OK to save your changes.

Install the latest updates

  1. Press the Windows + I keys to open the Settings application.
  2. Go to the Update and Security section.
  3. Click the Check for Updates button.

Frequently Asked Questions

  1. Make sure the printer is turned on and connected to the same Wi-Fi network as your device.
  2. Restart your printer.
  3. Set your printer as the default printer.
  4. Remove the print queue.
  5. Reset the service that manages the print queue.

  1. Turn off the printer and unplug the printer power cord.
  2. Turn off the computer.
  3. Wait 30 seconds and then turn on the computer again.
  4. Reconnect the printer power cord and turn the printer back on.
  5. Make sure that the printer is working correctly.

This could be due to an error between your device or computer and the printer. Sometimes it's just a bad cable connection or a simple error caused by a paper jam. However, a printer that shows up as "offline" can also be caused by problems with your printer driver or software.