CE-33984-7 is a common network error specific to the PS4 console, and as such, it usually only occurs when setting up a new Wi-Fi or LAN cable connection. There are also several situations where some PS4 users encounter the CE-33984-7 error when trying to browse the PlayStation Store, perform a connection speed test on the PlayStation 4, or even in the middle of a game.
The error seems to be caused when the PS4 suddenly loses connection to the PlayStation Network servers and tries to reconnect. After a while and if it fails to reconnect, the console may throw an error. This may also be because the console cannot get an IP address from your router.
If you suddenly get a PS4 error CE-33984-7, it means that you may need to troubleshoot your console’s network function to find out if there is a problem with the server or if your local home network is not working.
What causes the PS4 error code CE-33984-7?
PSN Server Problem: The first thing to do to solve this problem is to make sure that it is not a server problem. If the PSN server is down, your account may not validate your digital purchase and cause this error code instead.
TCP/IP router inconsistency: As some concerned users have reported, this problem can also occur due to network inconsistency caused by a problem with your router. In this case, you may be able to resolve the problem by rebooting the router or resetting the current router configuration.
Console not set as primary device: If you only see this error when trying to access one of your digital purchases, you might be able to resolve the problem by turning on the console as a primary device. This potential solution has been found effective by several users who have encountered this problem.
Console firmware mismatch: There is also a fairly common mismatch that is caused by data corruption (usually occurring after an unexpected shutdown or failed upgrade). To solve this problem, you must perform a power backup.
Outdated router software: If you are using an old router, this problem can also be caused by very outdated firmware that cannot maintain a stable internet connection with your PS4. In this case, you need to update the firmware to the latest version (by yourself or with the help of a certified technician).
Automatic connection setting assigns wrong values: As reported by some affected users, this problem can also occur when the automatic setting of your PS4 assigns unreliable DNS. To prevent this from happening, you can manually configure the connection and make sure that you assign the DNS values provided by Google.
How to resolve the PS4 error code CE-33984-7?
Check the status of the PSN service
The PS4 error CE-33984-7 may be due to server issues that cause the connection to be interrupted while connecting to PSN. Make sure there are no problems with the PSN server before you begin troubleshooting.
Check the PSN service status page to see if there are any problems with your account manager or PlayStation Store.
If the PSN status page shows problems that may be affecting your network connection, you can only wait for Sony to fix the problem. Please check this page regularly in the future.
Manual connection setup
- Go to Settings -> Network.
- In the next window, select Configure Internet Connection.
- Then select Use Wi-Fi or Use LAN cable, as appropriate.
- On the next screen, select Custom to have full control over the values when you are asked how you want to set up your Internet connection.
- For wireless users, you must select the network you want to connect to.
- For IP address settings, select Automatic if you do not want to configure a custom IP address or connect directly using PPPoE.
- For DHCP Host Name, select Do Not Specify.
- For DNS settings, select Manual. Then set the primary DNS to 184.108.40.206 and the secondary DNS to 220.127.116.11. These are Google DNS values that can help you fix error CE-33984-7.
- For the MTU and proxy settings, select Do not use.
Now you need to check your PS4 Internet connection and make sure that the error is fixed. If the problem persists, you may need to turn off the console. This method has proven effective for some users who are struggling with a problem caused by corrupted temporary data after an unexpected system shutdown or erroneous update.
Reboot or reset the router
If PS4 error CE-33984-7 is not related to PSN service, you should check if your router is working properly. Router problems usually occur when many devices are connected to the same network.
Please disconnect all unnecessary devices. If the error persists, you need to reboot your router by unplugging it and waiting at least one minute. Then turn the router back on. If that doesn’t help either, try rebooting the router.
Frequently Asked Questions
The "Failed to obtain an IP address" error message appears when a user tries to connect to a Wi-Fi network. The router assigns an IP address to each connected device. Your device must get this address in order to connect to the router. This message means that it cannot do so, and the user cannot join the Wi-Fi network.
The "Failed to get IP address" error message usually appears when accessing a Wi-Fi network, whether it is a new network or a network registered on your device. This error message means that the router cannot assign an IP address to your device. As long as the problem persists, the user will not be able to access the Internet through this Wi-Fi network.
- First, go to the settings menu of your PS4.
- Then select Network.
- You need to select Configure Internet Connection.
- You want to select the setting.
- Now you need to select the method that your PS4 will use to connect to the Internet.
- Make sure your IP address is set to automatic.
If your PS4 isn't connecting to the Internet, your PlayStation Network may be offline. Also, check your wifi connection, reset or change your router and modem settings. You can also try changing the DNS settings on your PS4 to fix any connectivity issues.