How to Resolve ‘Cannot Access WD My Cloud Account’ Issue on Windows OS

WD My Cloud is one of the best cloud storage services, and because it has so many users, countless Windows 10 users complain that they can no longer access their WD My Cloud accounts after upgrading to Windows 10. The problem is so severe that some Windows 10 users have even gone back to Windows 7 and Windows 8.

If you can’t access your WD My Cloud account on your Windows 10 computer, don’t worry, this problem can be fixed.

What is the reason why I can’t access my WD My Cloud account?

  • The main reason: It is said that the main reason for this error is that Windows 10 does not allow users to access certain accounts without adding credentials.
  • Other Causes: It can also be caused by SMB 1.0 being disabled, Windows updates, network issues, etc.

How can I resolve the issue of not being able to access my WD My Cloud account?

Include My Cloud in the list of credentials

  1. Open Control Panel -> User Accounts and go to Account Manager.
  2. Then select Windows Credentials and click Add Windows Credentials.
  3. In the Internet Address field, enter the name of your My Cloud device.
  4. In the Username field, enter the username that you use to access My Cloud.
  5. In the Password field, enter your password.
  6. After saving your changes, restart your computer and try accessing My Cloud again.

Perform a network reset

  1. Press the Windows key +I.
  2. This should bring up Windows Settings. Select Network and Internet.
  3. Select Status in the left pane.
  4. At the very bottom, the last option should be “Reset Network”. Click on it and confirm by clicking on Reset Now.

Change TCP/IPv4 settings

  1. Open the Control Panel.
  2. In Control Panel, go to Network and Internet -> Network and Sharing Center.
  3. In the Network and Sharing Center, go to Change Card Settings.
  4. Locate the adapter that you are currently using, right-click it, and select Properties.
  5. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
  6. When the Properties window opens, go to Advanced -> WINS.
  7. Click Enable NetBIOS over TCP/IP and click OK to save your settings.

Frequently Asked Questions

It is claimed that the main reason for this error is that Windows 10 does not allow users to access certain accounts without adding credentials. It can also be caused by disabling SMB 1.0, a Windows update, network issues, etc.

  1. Connect My Cloud to the login information list.
  2. Perform a network settings reset.
  3. Change your TCP/IPv4 settings.

  1. Open Control Panel -> User Accounts and go to Account Manager.
  2. Then select Windows Credentials and click Add Windows Credentials.
  3. In the Internet Address field, enter the name of your My Cloud device.
  4. In the Username field, enter the username that you use to access My Cloud.
  5. In the Password field, enter your password.
  6. After saving your changes, restart your computer and try accessing My Cloud again.