How to Resolve Netflix Error Code NW-2-5 Problem

The Netflix NW-2-5 error code means that there is indeed a problem with your network connection. Because of this error, your device cannot stream content to Netflix. This problem usually occurs on several devices, including PlayStation, Xbox 360/One, Wii U, Smart TV, and Blu-ray players, etc.

You don’t need technical knowledge to solve the Netflix NW-2-5 code error. We’ve written a guide to help you understand the error code in detail and tell you how to fix it yourself.

What are the causes of the Netflix NW-2-5 error code?

  • Low internet speed.
  • Interference on your Wi-Fi network.
  • A problem with your device.
  • Your device cannot connect to your router.
  • Connection problems between Netflix and your device.

These connectivity issues are considered the main culprits, so it’s important to identify the root cause in order to resolve the problem. Some users complain about receiving an error when using a particular device, while other devices do not cause the Netflix error. If users are getting this error on the PS4, it indicates problems with their DNS configuration or Internet connection.

How do I resolve the Netflix NW-2-5 error message?

Reboot the router

  1. Turn off the device you are using.
  2. Connect the device directly to the modem with an Ethernet cable.
  3. Unplug the modem for at least 30 seconds and plug it back in.
  4. Turn the device back on and try accessing Netflix again.

Make sure the DNS settings on your PS4 are correct

  1. Go to the main menu and select Settings.
  2. Then go to Network Settings -> Internet Connection Settings and press OK.
  3. Select Custom and select a connection method: wired or wireless.

Validate the DNS settings on your Xbox console

  1. Click Controller Guide and go to Settings.
  2. Go to System Settings -> Network Settings and select your network.
  3. Tap Setup Network -> DNS Settings.
  4. Change the settings to Automatic.
  5. Reboot your device.

Authenticate that you can connect to the Internet

  1. Check with your network administrator that Netflix is not intentionally blocked.
  2. If you are using a mobile data network or satellite internet, try another network, as these networks have slower connection speeds than cable or DSL internet.
  3. Check the Internet connection on your device with an Internet connection/speed checker.
  4. Restart your device.
  5. Restart your home network. Unplug your router and modem for 20-30 seconds, then plug them back in.

Frequently Asked Questions

Netflix error code NW-2-5 indicates a network connectivity problem, which means that your device cannot connect to the Netflix service. This is a relatively common Netflix problem that is difficult to identify and resolve.

  • Low Internet speed.
  • A problem with your device.
  • Interference on your Wi-Fi network.
  • Your device cannot connect to your router.
  • Connection problems between Netflix and your device.

  1. Turn off the device you are using.
  2. Connect the device directly to the modem with an Ethernet cable.
  3. Unplug the modem for at least 30 seconds and then plug it back in.
  4. Turn the device back on and try accessing Netflix again.