How to Resolve No Sound on Netflix Error

  • Updated November 2022: This tool will stop these errors and fix common problems: Get it at this link.
  • It will scan your computer to find problems and correct the issues that were discovered.
  • If the amount of memory required for Netflix is not available, the problem may be caused by using resources in unused browser tabs.
  • Audio settings may also be the cause of no sound on Netflix.
  • If this is the case, you should change the audio settings of the player.

Netflix Sound Not Working On Smart Tv

If you’re using a Smart TV, some audio settings can make Netflix sound bad. You should make sure that the volume and speaker connections are properly connected, and that the TV and audio settings are set to Stereo or PCM, and that Sound Optimizer is disabled. If that doesn’t work, reset the TV and audio settings.

Netflix Audio Settings

With most Netflix titles offering surround sound or Dolby Atmos, you can watch Netflix with high-quality audio.

No Sound On Netflix

You may need to check your internet connection and ensure the output device is set to the right output device if there is no sound coming from your Netflix app.

Netflix Sounds

If the steps don’t fix the problem, there might be an issue with the audio settings on your device or sound equipment.
To check your device’s audio settings or troubleshoot a sound issue:

Follow the instructions or manual that came with your device or sound equipment.

Contact your device or sound equipment’s manufacturer for more help.

Because the steps to check the audio settings or troubleshoot a sound issue are unique for each device, Netflix Customer Service isn’t able to assist with following steps for your device.

If the manufacturer can’t fix the problem or changing the audio settings didn’t work, you’ll need to use a different device to watch Netflix.

Restart your TV, reset your modem and router, and reset or restart the device using which you are streaming Netflix. If this does not work, disconnect your modem and router for 30 seconds.

It is possible that Netflix’s movies or TV shows are not streamed with the right audio output for your audio selection, so you cannot hear them. The issue will fix itself after you change the surround sound to something other than 5.1 Dolby Digital in the audio settings of your device. Try using a non-5.1 audio selection.

Users have reported that after pausing and restarting the video, Netflix stops playing sound and does not play movies or TV shows. Netflix has more than 221 million users worldwide.

If the audio stream does not work, we recommend that you test it on a Netflix movie or TV show. In order to determine whether the problem is with the original/initial title you selected, you will have to randomly pick another Netflix title on the platform. 

I’ve developed an application like netflix which streams video. Video.js is my programming language of choice.

These errors are mainly caused by a bug in the ad blocker app or extension. However, they may also be caused by specific browsers or operating systems; Microsoft Edge and Windows users are particularly susceptible.

There are several factors that may contribute to Netflix’s ability to play sound without any issue:

There seems to be a problem with the sound when streaming Netflix from the laptop to the television. It sounds like they’re all mumbling and if the volume is turned up, the background noise is too loud. Could a setting change be necessary? I have tried changing the sound settings on the TV but it doesn’t work.

It can be frustrating when you can’t watch a movie or TV show on Netflix because the video doesn’t have sound. If your family goes out for movie nights, we’ve got a solution for you. Thankfully, we have written this article to help you. In the following sections, you will find detailed instructions on how to fix Netflix’s no sound problem.

What are the causes of no sound on Netflix?

  • Sound Drivers: In some cases, the sound drivers installed on your system may be the culprit for the lack of sound.
  • Other tabs in your browser: If the amount of memory required for Netflix is not available, the problem may be caused by using resources in unused browser tabs.
  • Audio Settings: The problem may also be caused by your audio settings. Sometimes the problem can be caused by the audio settings of the player. If this is the case, you should change these settings.

How to solve the problem of no sound on Netflix?

A studio-quality sound should be set

  1. You can access it by right-clicking the speaker icon in the taskbar’s bottom right corner.
  2. To change the playback device, click on it.
  3. The speaker can be selected by clicking it.
  4. The Properties window will appear.
  5. The Advanced tab can be found by clicking here.
  6. Click the drop-down menu to select 24 Bit, 192000 Hz (studio quality).
  7. Your settings will be saved when you select OK.
  8. If the sound doesn’t come back after playing Netflix again, try playing it again.

Reinstall the audio driver

  1. Click the Start button with the right mouse button.
  2. Choose Device Manager from the list.
  3. To find out more about sound, video, and game controllers, click here.
  4. Using the right-click menu, select Uninstall from the Sound/Audio list.
  5. Disable the option to uninstall device drivers.
  6. Go to the Programs and Features section of the Start menu by right-clicking on the icon.
  7. Your audio software should be located, uninstalled, and the computer should be restarted.
  8. It will install automatically once the device has been restarted.
  9. Once the audio software has been installed, you can update it.

Switch the audio output to HDMI

  1. Click the Start button with the right mouse button.
  2. You will find the Control Panel there.
  3. Sound and Hardware should be selected.
  4. Click on Audio.
  5. Manage audio devices can be found by clicking on it.
  6. You can set the default setting for the HDMI or Digital Audio device in the dialog box that appears.
  7. Click OK to confirm and exit once this device has been selected as an output device.

Changing Audio Settings

  1. Open Netflix.
  2. You can watch TV shows or movies by selecting the ones you want.
  3. While watching the video or show, move the mouse over the screen.
  4. Dialogue will appear when you click it.
  5. 5.1 surround sound can be turned off if you have selected it.
  6. The sound may have been restored if you try to play Netflix again.

Frequently Asked Questions

In most cases, this problem is caused by a temporary glitch or error on your device. Server problems and misconfigured devices can also cause this problem.

In some cases, the reason for the lack of sound may be the sound drivers installed on your system. Also, if there is not enough memory space for Netflix, this can cause a problem because resources are being used by unused browser tabs.

  1. Set the studio sound quality.
  2. Reinstall the audio drivers.
  3. Switch the audio output to HDMI.
  4. Change the audio settings.

This is important information directly from Netflix:
If the movie or TV show you are watching has 5.1 Dolby available, make sure this option is selected within the Audio & Subtitles menu during playback.
Please note that not every episode or season of a 5.1 supported TV show may have 5.1 available.
However, it is supported in the Netflix app for Windows 8 and Windows 10.
To check if your device supports 5.1 audio, go to any Netflix original to see if there is a 5.1 audio option.
If not, your device may not support this feature, or it may need to be turned on.

To resolve the 5.1 audio issues, try to switch to stereo as an alternative to 5.1 audio if you are still having trouble.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.