In this guide, we will look at different ways to fix the problem when the Netflix app volume remains at 100% on Windows 10. Saved cache, exclusive mode enabled are common causes of this error. There is a simple way to fix these issues: mute the soundbar in the app for a while and then restore it.
Disabling exclusive mode, resetting Netflix data, clearing the saved cache are some of the known solutions to the Netflix problem. If the methods described above don’t help, try uninstalling the app and then installing it again. Let’s take a closer look at each method.
What causes Netflix App Volume Remaining at 100% error?
Incorrect UWP installation: According to several user reports, this problem can also occur if you are dealing with a failed Netflix app installation in UWP. In this case, you can fix the problem by resetting the settings or uninstalling the app and then downloading the latest version again.
Netflix app error: This Netflix error has been around for at least a year, reported by hundreds of users, but it still hasn’t been fixed. If this script applies, you can solve the problem by turning off Netflix (via the app icon) and then turning it back on after a few seconds.
Exclusive mode enabled for default playback device: In most cases, this problem is due to the way Netflix routes DTS or Dolby bitstreams. Some users have been able to solve this problem by going to the properties screen of the active playback device and disabling exclusive mode (the setting that allows apps to get exclusive control).
How to repair the “Netflix app volume stayed at 100%” error?
Resetting your Netflix app data
Resetting your Netflix desktop app data will remove the volume limitations that may be causing the problem.
- Open the Settings menu on your computer.
- Select Apps and click Apps and Features.
- Open Netflix.
- Click the Advanced option.
- Find the Reset button and click it.
- Reboot your computer.
Turn down the volume on the Netflix app
Some users claim that this method works for them. Unfortunately, this is only a temporary solution. You will still have to repeat this process if you try to stream any other content on Netflix.
- Open a movie or series and stream it in the Netflix desktop app for Windows 10.
- Hover your mouse over the upper-right corner of the screen and look for the audio icon.
- Click on it to mute the volume.
- Now, wait for a few minutes.
- Click on the sound symbol again to restore the sound.
- Check if this will decrease the volume of the Netflix app.
Disabling exclusive mode in Windows 10
Many users have successfully removed 100% volume and solved the playback problem.
- Go to the sound settings on your device. You can find it in the search bar.
- Click on the “Playback” tab.
- Right-click on the active playback device in use. There will be a green icon next to it.
- Click on the Properties button.
- Click the Advanced tab.
- In the Exclusive Mode section, uncheck the box Allow applications to have exclusive control of this machine.
- Click Apply.
- Click OK.
Frequently Asked Questions
Netflix uses a volume control bar that is standard on many streaming video players. Hover your cursor over the volume speaker icon to the right of the play/pause icon in the navigation bar at the bottom of the player and drag the slider up to increase the volume.
- Open the control panel.
- Under Hardware and Sound, select Sound.
- Select Speakers, then click Properties.
- Select the Enhancements tab.
- Select Volume Balance.
- Click Apply.
- Launch the Netflix app.
- Select a TV show or movie.
- Move your mouse across the screen while the show or movie is playing.
- Click the Dialog icon.
- If Surround Sound (5.1) is selected, try a setting other than 5.1.
- Try Netflix again.
Simply start playback of the show or movie in the Netflix app, then tap the screen to display the playback options. Tap Audio and subtitles to open the available languages. Select a language under "Audio" or "Subtitles," then tap "Apply" to confirm the settings.