The Windows 10 installation and upgrade process sometimes fails, reporting that your PC “cannot be upgraded” but “no action required.” Windows knows about the problem, but Microsoft is hiding the details from you. Here’s how to identify and fix the problem yourself.
Microsoft should provide more meaningful error messages. The message we saw when we tried to update Windows 10 to the May 2019 update using Microsoft’s Update Wizard reads:
This PC cannot be upgraded to Windows 10.
Your PC has a driver or service installed that is not ready for this version of Windows 10. No action is required. Windows Update will automatically offer this version of Windows 10 once the problem is fixed.
According to Microsoft, the “No action required” message means you don’t need to take any action.
That’s fine, but what if you don’t want to wait? Why doesn’t Windows tell us which “driver or service” is causing the problem? Windows 10 knows what the problem is, but doesn’t show it. You have to find it yourself in the log files and fix it. Here’s how to do it.
What’s causing the “What needs your attention” configuration error?
A closer look at the problem reveals that the error message can be different. The error can be caused by the following main factors:
- An incompatible driver, application, or service is installed on your device. (In this version of Windows 10).
- You have an antivirus or game cheat program installed on your device, such as Battleye/AVG.
How to troubleshoot the “What needs your attention” configuration error?
Update your drivers
If a Windows Update didn’t work, make sure you’ve updated all your drivers. There are two ways to do this.
- You can either go to Control Panel > Device Manager and go through each device to check for updates and install them if needed, or you can choose the automatic option.
- If you don’t want to waste time manually checking for updates, we recommend using a third-party driver update program.
Disable all external device/media device
There seems to be another strange problem that may be causing this error. If an SD card or USB device is connected when trying to install version 1903, disk repartitioning may not work on Windows 10 computers.
It should be noted that in some cases this is not limited to removable drives and can also apply to internal drives.
- To solve this problem, remove all external media (USB devices, SD cards, SD card readers, printers, scanners) and then restart the installation 1903.
If you have multiple hard drives or SSDs, to be safe, disconnect the ones you don’t need and leave only the one you are installing the update on. You can reconnect all external devices after the update.
- Another step you can take is to check your drivers for new updates. If there are, install the latest driver updates and then try the update. There’s no reason to rush to install the update to Windows 10 version 1903.
Delete the BattlEye folder
The most common solution is to delete the BattlEye folder. It seems that during the development of Windows 19H1 (aka 1903), some GSOD bugs caused problems with several anti-cheat services, including BattlEye.
These problems became a bit common and are now the cause of the “What needs your attention” error. The solution has been confirmed by many Windows 10 users and is quite simple.
- All you have to do is go to C: Program Files (x86)Common Files.
- Find the BattlEye folder and delete it.
- After that, the problem should disappear.
Frequently Asked Questions
- Select Start -> Settings -> Update and Security -> Troubleshooting or select the Troubleshooting shortcut at the end of this topic.
- Select the type of troubleshooting you want to perform, and then select Run Troubleshooting.
- Make sure you have enough memory on your device.
- Run the Windows update several times.
- Check for third-party drivers and download any updates.
- Disable any additional hardware.
- Check for errors in the Device Manager.
- Uninstall third-party security programs.
- Fix hard drive errors.
- Perform a clean reboot in Windows.
- Open Settings.
- Click Update and security.
- Click on Troubleshooting.
- Click on the Advanced Troubleshooting option.
- Under "Getting Started," select Windows Update.
- Click the "Run Troubleshooter" button.
Windows 10 is no stranger to problems with updates. The recent update KB5001330 caused graphic stuttering and the dreaded blue screen of death.