How to Solve “Plugged in, Not Charging” Problem on Windows Laptop

Recently, many laptop users have been reporting that they are having battery problems. When they check their battery information, they find that the battery is not charging. If you’re facing this problem too, don’t worry! We’ve put together some helpful solutions to help you solve this problem.

What causes the “plugged in but not charging” problem on a Windows 10 laptop?

This is a question you often get asked. Simply put, this problem can be caused by a standard charger, firmware or hardware problems, laptop overheating, Windows settings, outdated or corrupted drivers, etc.

Next, let’s move on to fixing the “Battery not charging” problem.

How to solve the “Connected but not charging” problem on your Windows laptop?

Update or reinstall the battery drivers

Because your battery is an external device, Windows uses certain drivers to work properly with it. If your computer is still plugged in and not charging, updating or removing these drivers may cause it to charge.

  1. Right-click on the “Start” button or press the “Win” + “X” key combination, and select “Device Manager” from the menu that appears.
  2. Expand the “Batteries” section and you will see two entries: Microsoft Power Adapter and Microsoft Battery ACPI-compliant control method.
  3. Right-click on each of these entries and select “Update Drivers”. This probably won’t help you find any updates, but it’s worth a try.
  4. You can try updating the drivers manually, but your computer manufacturer probably doesn’t offer a specific driver for the battery.
  5. If the update doesn’t work, right-click on each battery driver and select “Uninstall Device.” Your computer will then stop interacting with the battery, but the driver will be reinstalled after you reboot, so don’t worry.
  6. After the reboot, ask Windows to reinstall the battery driver, and hopefully, the battery will charge again.
  7. If that doesn’t work, repeat the process, but after shutting down the computer after uninstalling, unplug the charger, remove the battery, put everything back in, and turn the computer back on.

Check for physical cable connections

  1. Make sure you’ve plugged your laptop charging cable into the laptop charging port.
  2. Then check the connection to the wall – try a different outlet if the one you’re using isn’t working.
  3. Don’t forget to also check the connection where the cable connects to the power source. It could have come loose if someone tripped over it.

Remove the battery and plug it into a power source

  1. Next, you need to determine if the battery is working or not. If your laptop has a removable battery, remove it completely. You should always start by turning off the computer (if it is not already drained) and unplugging the charger.
  2. After removing the battery, press and hold the power button for a few moments to remove any remaining charge from the system. Then reconnect the charger and try turning the laptop on.
  3. If it works fine, then the battery is the problem. Put the battery back in the battery compartment and make sure all the contacts are aligned. If that doesn’t solve the problem, the battery is probably dead and needs to be replaced.
  4. If your laptop does not have a removable battery, you can try opening the device and removing the battery yourself. However, this may void your warranty, and you may damage your computer even more if you make a mistake. It is safer to take your computer to a technician who can analyze the battery with professional tools.

Try a different charger

At this point, you’ve tried everything that isn’t worth the money. As a last resort, you can order a new charger (or use a friend’s charger if they have the same laptop) and see if it works.

Although you can find cheap third-party chargers on Amazon and other retailers, we recommend using an official charger whenever possible. Third-party parts often don’t meet the quality standards of original components, and in the case of a charger, using a cheap part can damage your computer or even cause a fire.

If you can’t afford to buy an original charger, research reviews to make sure the charger you choose is safe.

Frequently Asked Questions

If your laptop is plugged in and still not charging, the battery may be to blame. In this case, check the integrity of the battery. If it's removable, take it out and press (and hold) the power switch for about 15 seconds. Then plug the power cord into the laptop and turn it on.

Make sure that the power plugs of the outlet and the laptop are in their proper places. Check the power supply brick and make sure all removable cables are plugged in. Make sure that you have placed the battery in the case and that there are no problems with the contact pads between the battery and the laptop.

  1. Make sure you've plugged it in.
  2. Make sure you are using the correct connector.
  3. Remove the battery.
  4. Make sure the power cords are not broken or bent in an unusual way.
  5. Update the drivers.
  6. Check the status of the charging port.
  7. Allow the computer to cool down.
  8. Seek professional help.

You can tell if your charger is faulty by looking at the charging lights on your laptop. You can also tell if the battery is faulty by running the software or if the laptop only starts when the charger is plugged in. There is not much you can do on the battery in terms of repairs.