If Evernote does not sync on your devices, changes you made to your notes will not appear on other devices. You will see a sync error message, or you will not see the message, but your notes are not synced.
When you create and delete notes in Evernote, sometimes they go to the Trash before they sync. When these deleted files try to sync, you get an Evernote “Cannot sync note” error message when you try to create new notes. Besides, the error can appear intermittently from time to time and can be very annoying. To solve this problem, you need to find the files that you have deleted and are now in the “Trash” and delete them.
This is a very common error and several solutions are recommended. Sometimes it can be quite frustrating when you have a bunch of notes that are out of sync. Before you contact support (which is actually very knowledgeable), check out these quick fixes for syncing problems in the Evernote for iOS app.
What’s causing Evernote not to sync
In many cases, the problem is related to inconsistent notes or notes that Evernote considers corrupt. These notes will not sync, and if you see them, you probably won’t be happy. If you get a “Content is invalid” error message, it’s usually just an error due to a few corrupted notes.
Evernote handles several thousand bills very well. Scaling from 10 to 10,000 or more is pretty smooth and seamless. But with more and more users and notes (both in number and size), it can get a lot more tedious. If your account has many notes, stacks, folders, etc., syncing a large number of notes will take a long time. You may be on the verge of losing patience because it takes too long.
One possible reason why Evernote isn’t syncing to your devices is that Evernote’s servers are down. As you may already know, when you sync, your notes are first sent to the app’s servers, and then from there, your latest notes are downloaded to other devices.
Sometimes the notes in your Evernote trash can interfere with app sync. You need to make sure there is nothing left in the app garbage can and then try to sync the app.
Here’s how to fix the Evernote sync problem
Check that there are no Evernote servers
Evernote has created a web page where you can check the status of the service. You can visit the page and find out for yourself if any of their services are not working. If you see that something is down, you will have to wait for it to work. If all services are fine, the problem on your devices may be caused by something else.
Make sure that you have not exceeded the maximum number of devices
Evernote offers several plans, and depending on the plan you use, you have a certain number of devices that can use your Evernote account. If you’ve exceeded this limit for your type of account, it’s probably the reason why you can’t sync your notes with your devices.
One way to solve the problem is to check your account and delete devices that you no longer want to be associated with your account.
- Open your browser and go to the Evernote site. Log in to your account if you’re not already logged in.
- Click on your profile icon in the lower-left corner and select Settings.
- On the next screen, select Devices on the left sidebar.
- You will now see the devices associated with your account.
- To remove a device from this list, simply click the Revoke Access option next to the device.
- Confirm the action by clicking Confirm on the next screen.
Reinstalling the Evernote app on your devices
To solve the problem, sometimes uninstalling the app on your device and then reinstalling it from the official website is enough. This will clean up any problematic files in the app and give it a new chance to create new configurations.
Reinstall Evernote on Windows
- Launch the Settings app.
- Click on the “Applications” option.
- Scroll down, find Evernote, click on it and select Uninstall.
- Download the app again from the Evernote website.
Reinstall Evernote on your Mac
- Open the launchpad from the dock.
- While holding down the Option key, click the X icon of the Evernote app.
- Click the Uninstall button to uninstall the app.
- Launch the Mac App Store, and download and install the Evernote app.
Reinstall Evernote on your iPhone
- Tap and hold the Evernote app on the Home screen.
- Tap the X icon in the Evernote app.
- Select Uninstall to remove the app.
- Launch the App Store and reinstall Evernote on your iPhone.
Reinstall Evernote on Android
- Go to Settings -> Apps and Notifications -> Evernote and tap Uninstall.
- Tap OK to confirm the action.
- Open the Google Play Store and install the Evernote app.
Empty the Evernote garbage then sync
Sometimes notes in the Evernote bin can prevent the app from syncing. Make sure there’s nothing left in the app garbage then try syncing the app.
In the Evernote Desktop app:
- Locate the “Recycle Bin” item on the left sidebar of the app.
- Right-click and select Empty Trash.
- Click the File menu at the top and select Sync to sync your notes.
In the Evernote mobile app:
- Tap the three horizontal lines in the upper-left corner and select Trash.
- Tap the three dots in the upper right corner and select Empty Trash.
- Back to the main interface, tap the three dots in the upper right corner and select Sync. This will begin syncing your notes.
Check the activity log and delete any problem notes
The Evernote app on your devices keeps a log of everything that happens in the app. It also contains error messages, and you can use this information to find the cause of the Evernote sync disconnect issue on your device.
- Launch the Evernote app on your desktop.
- Click the Help menu at the top of the screen and select Activity Log.
- You should see a box with a lot of text. Here you should find the words “error” and “exception.”
- When you find one of these words, see if there is a note title next to it.
- If so, this note may be the reason why you can’t sync your application.
- Find this note in the app, click the three dots in the upper right corner, and select Move to Trash.
- Empty the trash and you will be able to sync Evernote.
Restart your devices
You’ve probably heard technicians tell you to restart your devices many times when something goes wrong with your devices. Restarting doesn’t directly solve the problem, but it resets a lot of settings and temporary files on your computer. This often solves many minor problems on your device. Even if it doesn’t work, you won’t lose anything.
- Close the Evernote app on your devices.
- Turn off all devices.
- Turn on your devices.
- Launch the Evernote app and see if it syncs.
- Synchronize manually if it doesn’t sync automatically.
Frequently Asked Questions
To make changes appear in Evernote immediately, manually sync Penultimate by clicking Account Information at the top of the screen, then the Sync button (two arrows in a circle) next to the Last Sync notification.
Restart your computer or device - simply rebooting your device may resolve the sync error. Update to the latest version of Evernote - Sync errors are often fixed when the product is updated. Check status.evernote.com to verify that your sync error is not due to a server-side issue.
To make sure that syncing notes to your iOS device is enabled, go to Settings -> "Apple ID" -> "iCloud" -> "Notes" and make sure that the switch is set to "on". If it is off, turn it back on and check it later, after you've managed to sync.
Keep your notes close at hand. Evernote syncs across all your devices, so you always have the best ideas with you.
Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog, techquack.com, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.