How to solve the problem of Google Photos getting stuck on “Preparing Backup”

Everyone has run into problems when trying to back up photos. Google Photos is an efficient app, but it can get stuck while preparing a backup. There is no need to worry because such a problem can be easily solved. This problem can be caused by several factors, such as a slow Internet connection or insufficient memory. It is also caused by various timing errors in the Photos app. If you want to solve this problem, you can try these photo-saving solutions.

Everyone has encountered problems at least once when trying to back up their photos. There is no need to panic, as this problem can be easily solved. There are several factors that can cause this problem.

You may not have enough memory on your phone, or your Internet connection is slow. There may also be temporary errors in the Google Photos app. Stay calm and try these solutions. One of them will probably help you solve the problem and save your photos.


What causes Google Photos to freeze on “Prepare backup”?

What causes Google Photos to freeze on "Prepare backup"?

This problem occurs when you use the Google Photos app on your iOS device. When you switch to the Assistant screen, it tells you that it’s “Prepare Backup” and that it’s done with “Collect Everything!” But it doesn’t seem to start the download process. When you see the “cloud” icon on the photos, it means that the photos have been uploaded.

Is your Google Photos backup stuck or is your Google Photos backup not working on your device? There are many factors that can contribute to this problem.

The main reasons are as follows:

  • A Google Photos error has occurred.
  • Invalid Internet connection.
  • The downloaded files are too large.
  • Your phone is using an outdated version of the operating system and needs to be updated to the latest version.
  • Some extensions or ad blockers have blocked Google Photos.
  • Too many caches and data are slowing down the operating system.
  • Google Photos has bugs or is incompatible with your phone’s operating system.


To solve the problem of Google Photos being stuck on “Preparing a backup”

To solve the problem of Google Photos being stuck on "Preparing a backup"

Connect to a Wi-Fi network

Even if it seems like your device is connected to Wi-Fi and everything is fine, there may be some connectivity issues that prevent Google Photos from backing up. The connection may be temporarily bad, but that doesn’t mean it won’t get better in a few minutes.

Try turning off the Wi-Fi and then reconnecting. Many users have reported that this simple action allows their Google Photos to function normally while backing up.

Turn on mobile backups

If the first step didn’t work, you can disable Wi-Fi completely and switch to cellular backup (assuming you have enough cellular data, of course). Many users have found this helpful because their app started backing up immediately after switching to Cellular Backup.

If you need to back up a lot of photos and don’t have enough cellular data, you can switch back to Wi-Fi after a while. Many users have reported positive experiences with this, which means that the backup process continued as normal.

However, there is no guarantee that it will never stop again, as there may be real problems with Wi-Fi. Interestingly, this strategy proved to be the most useful.

Many users have been able to back up by simply switching to cellular data. So you shouldn’t skip this step. Give it a try, as it could save you a lot of time.

Turn off your phone

This sounds so simple, but it has actually helped many users solve problems with Google Photos and other apps. Just turn your phone off. When your phone is off, take a break and try to calm down. Don’t be nervous. There are many ways to solve this problem, and one of them will work for you.

After a few minutes, turn your phone back on and try running the backup again. Hopefully, it will work this time. Our phones are weird devices, sometimes we just need to turn them off for a few minutes to reset everything. When we turn them back on, they probably work fine again, as the problem never happened!

Recharge your device

We all know that backing up can take a long time, especially if you haven’t done it lately and you have a lot of pictures. On some devices, you may not be able to run a backup if the battery is low. Try charging your device, as this may allow Google Photos to start backing up.

If you don’t have a charger with you, stay calm and wait until you get home. This small action, which may seem insignificant, can fix everything, so don’t get frustrated before you try it.

Turn off power-saving mode

This tip is similar to the previous one.

Even if you have enough power, some devices won’t let you back up when your phone is in power-saving mode. It’s as if they assume it doesn’t have enough power to fully perform the backup.

This may sound silly, but it’s worth a try!

Clearing data and cache from the Google Photos app

If you haven’t cleared your data or cache for a while, this might be causing the problem. Go to the Google Photos app and select Storage. Then tap Clear data and Clear cache. Don’t worry, it won’t delete your photos. It may make your app faster and smoother.

Many people forget to clear their data from time to time, but it’s very important. If you clear your data regularly, you can avoid a lot of problems with your device, and it can save you a lot of stress.

Uninstall Google Photos and reinstall it

If the app is stuck and nothing is happening, you may have to uninstall the app and then reinstall it. You don’t have to worry because your photos won’t be deleted.

You may have to wait for an update

If none of these tips helped, you may have to wait for an app update.

We know that doesn’t sound promising, but the good news is that you’ll eventually be able to back up your photos. Sometimes it’s hard to find the cause of a problem when everything seems to be fine.

Maybe the problem is with the Google Photos app, and there’s nothing you can do about it. However, Google is constantly working to improve its apps, and the latest version will certainly provide a solution.


Frequently Asked Questions

  1. Open the Google Photos app and tap the icon with the three bars at the top. From the menu, tap Settings.
  2. Tap Backup -> sync and tap the button next to Backup -> sync to turn it off.
  3. Restart your phone and repeat the steps above.

  1. Delete and reinstall Google Photos updates.
  2. Try deleting data from the app, this is the same as deleting and reinstalling the app.
  3. After deleting the data, login and turn on the Backup and Sync feature.
  4. Open the Settings app on your device (not the Google Settings app).

When the app cache is cleared, all of the above data is deleted. The app then retains other important information such as user settings, databases, and login credentials as data. Even more drastically, when you delete the data, both the cache and the data are deleted.

  1. Open the Google Photos app.
  2. At the bottom is the "Library" tap.
  3. Tap the folder you want to back up.
  4. Select the "Backup and sync" checkbox at the top of the page.
Website | + posts

Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.