Hulu may not work in Chrome due to an outdated version of Chrome or an outdated operating system on your system. The problem may also be caused by incorrect or outdated Chrome browser configuration (e.g. hardware acceleration, hardware media key management, Widevine content decryption module, etc.).
The problem occurs when a user tries to open the Hulu website in the Chrome browser. Some users were able to log into the site but were unable to read any content. For some users who were able to play the video, the video stutters or automatically pauses, resulting in a black screen.
Restart your system and network devices before proceeding with the solutions. Also, make sure that your operating system is supported by Google for Chrome updates.
What is the cause of the “Hulu doesn’t work in Chrome” problem?
According to affected users, the problem occurs when they try to load the Hulu website using the Chrome browser. For some reason, the site won’t load even when the Internet connection is working. Some users were able to log into their Hulu account on the site but were unable to play the videos. They get an error message when they try to play the content. Some users were also able to play the video, but the quality is very poor. Either the video stutters or automatically stops, resulting in a black screen.
This Hulu error is extremely annoying because users pay for quality entertainment. And being able to stream movies while out in the cold has become the most popular way to banish boredom around the world. Imagine being stuck at home and unable to watch your favorite show or movie – how long will you last?
The error message that users often encounter is as follows:
Use the latest versions of Chrome, Edge, Safari, or Firefox for the best use of Hulu.
Wondering how to update your browser? Go to the HULU HELP CENTER.
If you get this message, you may be confused because you are already using Chrome, which is a supported browser. However, you forgot the “latest version” part. The main reason for this error is that your Chrome browser is out of date. Chances are you’ve never updated it, as most websites work fine with your current version of Chrome. Now is a good time to look under the hood of Chrome and make sure it’s getting the latest fixes from the developers.
An old browser cache can also interfere with watching streaming videos from Hulu. If you’ve been using the browser for a long time and have never cleared the cache, you can imagine how frustrating this can be. Also, unwanted files on your computer can interfere with your browser processes. It’s not a bad idea to clean them out with a PC cleaner. And be sure to do it regularly.
It’s also possible that the error is temporary. Simply restart your Chrome browser to fix the problem. If the problem repeats, try restarting your computer and see if the problem has been resolved.
How to fix the problem when Hulu doesn’t work in Chrome
Update your browser
- Launch the Chrome browser and click on the 3 vertical ellipses (3 vertical dots in the top right corner of the screen).
- Now click on Settings in the menu.
- Then click About Chrome on the left side of the window.
- Click on Check for updates, then refresh your browser.
- After that, click Restart.
Update Adobe Flash Player
- Launch your Chrome browser.
- Enter the following command:
- Find Adobe Flash Player, and then click Check for an update.
- Refresh the page and reopen Hulu.
Adobe Flash Player is used to play media files in the Chrome browser, so it’s a good idea to make sure you have the latest version installed.
Users report that outdated Adobe Flash Player causes problems with Hulu streaming. Therefore, an update may solve the problem.
Disable Chrome extensions
- Launch the Chrome browser.
- Then click the Extensions icon (in the top right corner of the screen).
- Now click on Manage Extensions in the menu that appears.
- Disable all extensions by moving the appropriate switches to the “Off” position.
- Restart your browser and make sure that Hulu works properly in Chrome.
Tip: If Hulu works after disabling extensions, you can try disabling extensions one at a time to see which one is the problem.
Update your operating system
- Press the Windows key and type the word updates into the search box.
- Then select Check for updates from the list.
- In the Windows Update settings, click Check for updates again.
- Restart your device after the update process completes.
Frequently Asked Questions
There are several factors that can cause Hulu to hang. It could be caused by a browser or app problem, a problem with the device you are using, or even your internet speed.
Update your app or web browser. If you are using the Hulu app on your phone or streaming device, make sure it is fully updated. If you are streaming with a web player, restart your browser and manually install updates if necessary.
- On your computer, open Chrome.
- Click More in the upper right corner.
- Click Update Google Chrome. If you don't see this button, use the latest version.
- Click Restart.
- Return to the page containing the video or game. Click Restart in the upper left corner.
You can try uninstalling and reinstalling the Hulu app. To uninstall the Hulu app, tap and hold the app icon on your iPhone or Android. Tap the uninstall icon above the app or the "x" icon in the upper left corner of the app.
Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog, techquack.com, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.