In today’s article, we’ll introduce you to some of the problems you may encounter when booting the Surface Slim Pen and then show you the steps to fix them. The Surface Slim Pen is Microsoft’s newest and most advanced technology with wireless booting and improved compatibility with the new Surface Pro X. If you don’t care about wireless charging (with the Surface Pro X) or the built-in battery, the classic Surface Pen is the way to go.
What are the causes of the Surface Slim Pen charging problem?
The following are problems you may encounter with the Surface Slim Pen, but they are not limited to:
- The pen’s battery drains more often than previous pens.
- The pen hasn’t been used for a while and stops working.
- You don’t have a chance to charge the pen.
- What does the light on the pen mean?
- I need help picking up the pen.
- The pen is still not working.
Let’s look at the detailed troubleshooting steps provided by Microsoft.
How do I fix the Surface Slim Pen charging problem?
Update the drivers
Sometimes problems with the Surface Pen can occur if you’re having problems with your drivers. If one of your drivers is out of date, some components may not work properly, causing this and other problems.
To make sure that everything is working properly, we strongly recommend that you keep all your drivers up to date. You can download the latest drivers manually from the Device Manager.
You can also use third-party tools to quickly and automatically update the drivers, which is a must-try.
Disconnect and reconnect the pen to the surface
- Open the Settings app. The fastest way to do this is to press the Windows + I button.
- When the Settings app opens, go to Devices.
- In the left pane, select Bluetooth. Locate the stylus in the left pane and tap Remove. Now tap Yes to confirm.
Note: Once the pairing process is complete, your Surface Pen will start writing again. Remember, this is a workaround and you may have to repeat this solution if the problem occurs again.
Check the battery
If your Surface Pen isn’t writing, but your other buttons are working, the problem may be the battery. In case you don’t know, the Surface Pen uses two batteries, one for the pen and one for the buttons, so if the pen isn’t working, the battery is probably dead.
To fix this problem, just replace the battery and see if that solves the problem. Many users have said that the problem is with the battery, but after replacing it, the problem was definitely solved.
Restart the Surface device
- Press and hold the power button on the surface for 30 seconds. Make sure that the device is completely off.
- Now press and hold the volume and power buttons simultaneously for about 15 seconds. The Surface logo should flash on your display. This is normal.
- Release the buttons and wait about 10 seconds. Press and release the power button to turn the Surface back on.
Open the Settings app.
- When the Settings app opens, go to Updates and Security.
- In the left pane, select Troubleshooting. Select Hardware and Devices from the list and click Perform Troubleshooting.
- Follow the on-screen instructions to complete troubleshooting.
Note: If the problem persists, you should also try running the Bluetooth troubleshooter. Keep in mind that the troubleshooter is designed to solve some common problems and glitches, so it may not solve your problem.
Turning Intel(R) HD 520 Graphics Off and On Again
- Click the Gain + X menu and select Device Manager from the list. This can be done simply by right-clicking on the “Start” button.
- Find the Intel(R) HD Graphics 520 in the list, right-click it and choose Disable device from the menu.
- Click Yes when a confirmation window appears.
- After disabling the device, wait a few seconds, right-click again, and select Enable from the menu.
Note: Note that you may need to repeat this solution every time a problem occurs.
Some users recommend disabling and enabling the Intel(R) Precise touch device and disabling and enabling the Surface Pen, so you should try that as well.
Restart the pen
If the Surface Pen isn’t writing, but the buttons work, you can solve the problem by simply restarting the pen.
- It’s incredibly easy, and all you have to do is hold down the pen button for about 10 seconds.
- After that, the pen will restart and the problem will be solved.
Frequently Asked Questions
If your surface isn't charging even with the power light on, try the following: Unplug the power connector from the surface, flip it over, and plug it back in. Make sure the connection is secure and the power light is on. Wait 10 minutes and make sure your surface is charging.
- Connect the USB-C end of the cable to the charging pad.
- Connect the other end of the cable to a USB-A power source such as the Surface.
- Place the pen in the charging cradle. Wait, then remove the pen to write on your Surface.
Check the cables and reset the power adapter: unplug the charger from the Surface, unplug the power cord from the wall outlet, then unplug all USB accessories. Wait 10 seconds. Then wipe everything down with a soft cloth and check for damage. This step resets the charger.
The LED light on your grip can tell you when the battery needs to be recharged and more.