How to Troubleshoot “We can’t set up mobile hotspot” Error on Windows 10 PC

Last year, Windows 10 introduced a new Mobile Hotspot setting that allows you to share your PC or laptop’s Internet connection with other devices. It’s a really useful feature that allows you to browse the Internet even when you’re on the go.

Although you can enable this feature directly in the Settings app by checking the “Share Internet connection with other devices” option, it may not work. For example, if you try to activate the feature, you might see the error message “We cannot set up a mobile hotspot.” However, the good news is that this can be fixed. Let’s see how.

What causes the “Cannot set up a mobile hotspot” message?

  • Network Sharing Disabled: If this error occurs when you try to activate the hotspot from your home network, you can assume that the problem occurs because the network sharing for your current network adapter is disabled.
  • Hosted Networking is disabled: In some cases, this problem can occur because Hosted Networking is disabled on your computer.
  • Microsoft Wi-Fi Direct Virtual Adapter is disabled: According to some affected users, this problem can occur in situations where the Microsoft Wi-Fi Direct virtual adapter is disabled in Device Manager.
  • Faulty network adapter: Another possible problem is a fairly common fault that affects the network adapter responsible for creating hotspot networks.

How to eliminate the “Cannot configure mobile hotspot” error message?

Updating the driver manually

  1. Open the Device Manager by pressing Win + X.
  2. On the View menu, select Show Hidden Devices.
  3. Double-click Network Adapters to expand the menu.
  4. Right-click on the Microsoft Hosted Network Virtual Adapter and select Enable Device if it is not enabled.
  5. Then select Update Driver from the context menu of the adapter and select Search for the driver on your computer.
  6. Select from the list of available drivers and select Microsoft Hosted Network Adapter.
  7. Click Next to update the driver.
  8. Then right-click on the virtual Microsoft Wi-Fi Direct 2 adapter listed in Device Manager.
  9. If necessary, select Enable Device.
  10. From the Microsoft Wi-Fi Direct 2 Virtual Adapter pop-up menu, select Update Driver.
  11. As before, click Search for drivers on your computer, and then click Select from the list of available drivers.
  12. Select the Microsoft Wi-Fi Direct virtual adapter model from the list, and then click Next.

Open the Network Card Troubleshooter

  1. Open the troubleshooter by typing the same word in the search bar.
  2. Select Network Adapters and click Run Troubleshooter.
  3. Select All Network Adapters and click Next to run the troubleshooter.

Configure the properties of your wireless network adapter

  1. Press the Windows + X key combination and select Device Manager.
  2. Double-click Network Adapter to expand the list of adapters.
  3. Then double-click the current network adapter, such as Realtek Wireless Lan, to open its properties.
  4. Select the Advanced tab.
  5. Then select 802.11d and Enable (or Long Only) from the Value drop-down menu.
  6. Click the OK button.
  7. In the Device Manager window, click View and select Show Hidden Devices.
  8. Then double-click the Microsoft Hosted Network Adapter to open its properties.
  9. Select the Power Management tab.
  10. Uncheck Allow your computer to turn off the device to save power if it is on.
  11. Click OK to close the window.

Check the Internet Connection Sharing service

  1. Press the Windows + R key combination.
  2. Type services.msc in the Run text box and click OK.
  3. Double-click Internet Connection Sharing.
  4. If the service is disabled, select Manual or Automatic from the Startup Type drop-down menu.
  5. Click Start to start ICS, then click OK.

Frequently Asked Questions

  1. Update your network adapter drivers.
  2. Add a mobile hotspot program to Windows 10.
  3. Check if there is support for hosted networks.
  4. Open the network adapter troubleshooter.
  5. Check the Internet connection sharing service.
  6. Set the properties of the wireless network adapter.
  7. Disable Bluetooth.

  1. Free up storage space.
  2. Update any important drivers.
  3. Use a software application for the access point.
  4. Fix the problem with the network adapter.
  5. Check the Wi-Fi adapter.
  6. Update the network drivers manually.
  7. Reset the network adapter driver.
  8. Create a new connection.

Go to Related Settings and click on Change Adapter Settings. Identify the mobile hotspot adapter, right click and select Properties. Open the Sharing tab and uncheck Allow other network users to connect through this computer's Internet connection.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.