How to Troubleshoot Windows Store Error Code 0x80070005

This error 0x80070005 is a common error that technically means that permissions are denied or access is denied for some reason, so many other Windows programs and services may display this error when they see that permissions are denied.

However, in this guide, we will focus only on this error related to app updates in Windows 8/8.1/10. If an app can’t be updated due to authorization issues, you’ll get this error message: “Something has happened and this app cannot be installed” 0x80070005.

What causes 0x80070005 in the Windows Store?

Error code 0x80070005, also known as the “Access Denied” error from Microsoft, is related to Windows updates. It occurs when searching for Windows updates and is usually related to a denial of access rights issue.

Specifically, the Windows operating system does not have the necessary permissions or files to change the settings at the time of the update. As a result, Windows installation is interrupted.

How to resolve the problem 0x80070005 in the Windows Store?

Reset the settings in the Microsoft Store

  1. Open the Windows search bar.
  2. Type Applications and Features.
  3. Click on Microsoft Store on the right side.
  4. Then click on Advanced Settings.
  5. In the pop-up window, click Reset.

Launch the built-in Windows troubleshooter

  1. Go to Settings.
  2. Then click on Update and Security.
  3. Then click on Troubleshooting.
  4. Go to Advanced Troubleshooting.
  5. Select Microsoft Store apps.
  6. Launch them and let the program run.

Update Windows

  1. Click the Start button.
  2. Then select Settings.
  3. Click on Update and security.
  4. Select Check for updates.
  5. Have your Windows check for and install new versions.

Check the date, time, and time zone

  1. Go to the Start section.
  2. Enter the date and time.
  3. Select Date and time settings.
  4. Then activate the Set time automatically option.
  5. Also activate the option Set time zone automatically.

Frequently Asked Questions

  1. Fix the access rights to the package folder.
  2. Change the Windows Store app download location back to the Windows partition.
  3. Reset the Windows Store cache on your computer.
  4. Re-register the Windows Store.

  1. Disable the proxy connection.
  2. Set the date and time.
  3. Check your antivirus program.
  4. Reset your store cache.
  5. Check your region.
  6. Re-register your Microsoft Store application.
  7. Install missing updates.
  8. Run Microsoft Store App Troubleshooting.

  1. Open Settings.
  2. Click on Update and security.
  3. Click on Troubleshooting.
  4. Under "Check and Troubleshoot Other Problems", select Windows Store Apps.
  5. Click Run Troubleshooting.
  6. Follow the instructions on the screen (if there are any).