Office 365 “Sorry we are having some temporary server problem” error has been fixed

If you’re a regular user of Microsoft Office products, you’ve probably encountered a problem when using the 2016 version of Microsoft Office that doesn’t open and displays the annoying message, “Microsoft Office Sorry we have temporary server problems.” Apparently, the error code “Microsoft Office Sorry we have temporary server problems” seems to be a temporary problem that can be solved by following a few simple steps. In this article, we will try to address Office 2016 Sorry we have some temporary server issues, which is quite common when activating Microsoft Office 2016.

To solve `Microsoft office sorry we have some temporary problems with the O365 server’ problem, we suggest you use Internet Explorer (I know it’s a `weird option, but it’s` one of the easiest ways to solve the problem) and go to its Tools option. After that, you need to go to Internet Options, then to Advanced, then to Reset. Go to Tools -> Network Settings -> Advanced -> Reset Button.


What is the cause of the Office 365 error “Sorry we’re having some temporary server issues”?

What is the cause of the Office 365 error "Sorry we're having some temporary server issues"?

The most likely cause of this error is blocking access to certain ports. Some users have even reported getting rid of the error by using their system with a different Wi-Fi connection. But that may not be an option for most users. For this reason, we have a few workarounds to help you get around this problem.

There are many reasons why this problem can occur on your computer, and some of them are listed below.

  • You don’t have an internet connection.
  • Your Internet settings are completely out of order.
  • Your internal Microsoft Office files are corrupted due to malware attacks.


Here’s how to fix the Office 365 error “Sorry we’re having some temporary problems with the server”

Here's how to fix the Office 365 error "Sorry we're having some temporary problems with the server"

Check your computer’s time zone

An incorrect time zone can cause server issues that lead to this error. Make sure that the time, date, and time zone are set correctly on your system before attempting to activate your license.

Running Office as an administrator

Running the Office application as an administrator can also solve temporary server problems.

  1. Enter any Office application in Cortana / Search pad. For example, type Word.
  2. Right-click on Word and select “Run as administrator.”

After launching the Office application, try enabling license verification to detect enhancements.

Disable two-factor authentication

If you use the same Microsoft email account to activate the license you used when you purchased it, you must also turn off two-factor authentication to successfully activate the license. If your account has two-factor authentication enabled, try disabling it.

  1. Log in to your Microsoft account using a web browser.
  2. Then go to the Manage your account page. If you’re not already logged in, you may have to log in again.
  3. On the page, scroll down to Two-Step Verification.
  4. Click Disable two-step verification.
  5. A pop-up window will ask if you’re sure you want to turn off two-step verification. Click Yes.

There you go. You have successfully disabled two-step verification for your Microsoft account. Launch Microsoft Office and enter the activation key. When activation appears, proceed to the next method.

Disable the firewall

If you have an antivirus program with firewall protection installed, you can temporarily disable the firewall to solve the problem.

The firewall may block all outgoing connections for security reasons. Run an antivirus program and disable the firewall. Or simply temporarily disable the antivirus software.

You can also disable the Windows Firewall, which is enabled by default. Do the following.

  1. Click Start, then select Settings.
  2. Click Update and Security.
  3. Select Windows Security, and then select Firewall and Network Protection.
  4. Under Firewall and Network Protection, click Private Network (Active).
  5. Click the switch under Windows Defender Firewall to disable the firewall.
  6. Make sure that “Block all incoming connections, including those on the list of allowed applications” is not checked in the “Incoming connections” section.
  7. Close the settings window.

Launch Microsoft Office and try to activate the license. After successful activation, make sure that the firewall and antivirus are activated again.

Using the Office 365 Support and Recovery Wizard

Microsoft offers the Office 365 Support and Recovery Wizard to help you identify Office 365 activation issues.

  1. Download the Office 365 Support and Recovery Wizard.
  2. Launch the installer and when the dialog box opens, click Install.
  3. The application will open in a new window. Select “I accept” to accept the service agreement.
  4. Click “Yes” when prompted by UAC.
  5. Follow the instructions on the screen to complete the restore process.
Contact official Microsoft support

If none of the suggested solutions fixed the error and you still can’t activate your license, contact Microsoft support. They can help you over the phone or remotely.

If support cannot resolve the problem immediately, wait a day or two. If the error comes from Microsoft, the support staff will fix the problem and notify you by email.