Outlook is no longer showing who send an email

In Outlook, you are shown everything you need to see who sent an email, what it contains and what it’s about. Accidently, you may have removed this from your Outlook and now you have no idea who sent you an email. Don’t worry, it happens - we’re here to help!

Outlook is no longer showing who send an email
Lost name on emails.

In Outlook, you are shown everything you need to see who sent an email, what it contains and what it’s about. Accidently, you may have removed this from your Outlook and now you have no idea who sent you an email. Don’t worry, it happens - we’re here to help!

There are 2 ways you can do this that may have different effects depending on how you’re layout is within Outlook. If one of these fails, the chances are the second option will work for you. The third option is if both fail, then this will most likely resolve any issues with labels not showing up. 

List View 

If you’re in the list view, you may have just removed the column that shows the user’s name. If this is the case, you can do the following. 

1. Open Outlook and head over to the “View” tab at the top of the app.
2. Once in the “View” tab, find the “Add Columns” section.

View Columns Outlook Text
3. Once clicked, you should see a long list of possible ‘columns’. Here, should be your “From”, if it’s in the right column, simply move it up - but if it’s in the left column, highlight the “From” and press “Add ->”. (Note: You may need to move it up and down for ordering these, however, usually it rests underneath “Attachment”).

Show Columns Outlook
4. Once changed, press ‘OK’ and this should now bring that column back as expected.

Default View (Reset View)

If the above didn’t help, then it could be something a little further. If you’re not overly bothered and haven’t customized your view all too much, you may find it easier to reset the view panel. This can be done by doing the following.

1. Open Outlook and head over to the “View” tab at the top of the app. 
2. Once in the “View” tab, find the “Reset View” button. 

View Settings and Reset Settings Outlook
3. Once confirmed, this will reset your view to the default.

Confirmation of Reset

(NOTE: This will reset any custom views, it may be worth checking your ‘Change View’ or ‘View Settings’ to see if anything within that has been altered or it could resolve your problem).

Let us know if that helped you out!