Repair: The “HBO GO cannot play video” Error

HBO is the world’s largest cable and satellite television network. This success is due in large part to the continued success of original and well-known television shows and movies, including such blockbusters as Game of Thrones, Veep, Silicon Valley, Westworld, and, most recently, Watchmen and Lovecraft Country. Fortunately, HBO has made it easy for anyone in the U.S. to access its content with HBO Max. It allows users to access all current and past HBO TV shows and original movies, as well as additional content. But what if HBO or HBO Max doesn’t work for you?

Whether you use the HBO Max streaming service or the HBO app for Roku and Amazon Fire TV, the solutions are essentially the same. Below, we discuss some possible solutions if HBO or HBO Max doesn’t work for you. You can sign up for HBO Max by clicking on the link below :

What’s stopping HBO GO from streaming content?

What's stopping HBO GO from streaming content?

After receiving numerous reports from multiple users, we decided to investigate the problem and offer a set of solutions to solve it completely. We also investigated the causes that led to the problem and listed them as follows.

Cache/Cookies: In some cases, the browser cache may be corrupted, which can cause the website or streaming content to fail to load. Cookies cached by the website may also be corrupted, which can also prevent streaming playback.

Browser support: The website only supports certain browsers, and other browsers may have problems with streaming content. Therefore, it is recommended that you check if your browser is supported by checking the list from here.

Ad Blocker: If you use “ad blocking” software, it may prevent you from logging in. Ad blockers are known to cause problems with these streaming sites and prevent the connection from being established when ads are displayed on the site.

Incognito Mode: If you use the browser’s private browsing feature or incognito mode, streaming may be affected. Therefore, it is recommended that you try streaming content in a regular tab without incognito mode.

Extensions: In some cases, a certain extension may interfere with the connection between your browser and the website, which may interrupt the streaming process. Extensions can sometimes misbehave and cause these problems.

VPN: The service is only available in a limited space, and if you use a VPN to access the site, your connection may be blocked. HBO GO can detect your connection as malicious and prevent you from connecting.

Now that you have a basic understanding of the nature of the problem, we’ll turn to solutions. Be sure to follow them in the order listed to avoid conflicts.

Possible solutions for streaming HBO GO

Possible solutions for streaming HBO GO

It is not uncommon to get an error when trying to stream HBO GO. These are possible solutions if your message is “Unable to play video.

Stopping streaming to multiple devices

If this is a problem, you will see the following message on the screen: “You are streaming HBO GO on too many devices at once. To continue, stop streaming HBO GO on another device.

This means that the streaming service may be overloaded. So if you want to stream something on your TV, stop streaming on other devices. If you are not streaming to multiple devices and you think the message appeared for no reason, try disconnecting and restarting the device.

Restarting the HBO GO app

Sometimes an error occurs that can only be corrected by uninstalling and reinstalling the app. Do the following:

  1. Uninstall the app from your device.
  2. Restart your device.
  3. Install any available updates on your device.
  4. Reinstall the HBO GO app and try streaming the desired movie or show.
Clear system cache

Deleting your system cache and cookies can also solve your problem. Follow these steps:

  1. In the upper right corner of your browser is the “Menu” tab. Click on it to open it.
  2. In the drop-down menu, click Settings.
  3. Find the Advanced option and select it. Under Privacy and Security, select Clear Browser Data.
  4. Select Every hour and turn on the Image and Cache and Cookies and other page data options.
  5. Select Clear Data.

Once the cache and cookies have been successfully cleared, go back and check to see if the problem exists.

Enable Flash Player.

Your Flash Player may not be working, causing problems with streaming playback. You can check if Flash Player is enabled by doing the following:

  1. Start Chrome and click the three-pointed icon (Plus) in the upper-right corner of the window.
  2. Select Settings.
  3. In the search box, type Flash.
  4. Select Flash Player and click the Allow Websites to Use Flash button.

Try something to see if it solves the problem.

Check the device you are broadcasting from

Whether you’re streaming to your smart TV, computer, or game console, you need to make sure everything is working as it should. Turn the device off, wait a few minutes, then turn it back on. It may have lost its Wi-Fi connection or a software error may have occurred. Either way, restart the device.

Check your Wi-Fi

Don’t forget that the best download speed for a successful HBO GO broadcast is 3mbps. If you have tried different videos and none of them work, try rebooting your router or modem. Your Internet connection may have been interrupted or become too slow. You can also move the router closer to the device you are broadcasting from. If it is too far away, the signal may not be strong enough.

If you can stream video but are having problems with dropouts, buffering, etc., your Internet connection is the most likely culprit.

Turn off ad blockers, pop-ups, and VPNs.

All of the above can interrupt your streaming. Remove ad-blocking extensions from your browser, close all incognito windows or VPNs, and see if you can stream HBO GO content.

Frequently Asked Questions

If you get a service error from HBO Go, you can fix it by taking action yourself without contacting HBO. You should do the following: Check to see if your device is being updated with the app. Restart your device.

Even with a cable subscription that includes HBO, the HBO GO streaming service is not available outside of the United States. Using a VPN, you can get a U.S. IP address that will make HBO GO believe you are in the United States.

You can't watch HBO max on Hulu. That's right. You need to download the HBO Max app, which is a separate app from Hulu. And, as you probably guessed, HBO Max is not available on Roku.

HBO Max has not been available on Roku since the streaming service launched in late May. WarnerMedia recently reached an agreement with Amazon to give Fire TV and Fire Tablet users access to the app.

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Mark Ginter is a tech blogger with a passion for all things gadgets and gizmos. A self-proclaimed "geek", Mark has been blogging about technology for over 15 years. His blog,, covers a wide range of topics including new product releases, industry news, and tips and tricks for getting the most out of your devices. If you're looking for someone who can keep you up-to-date with all the latest tech news and developments, then be sure to follow him over at Microsoft.