Troubleshoot “Background installation encountered a problem” error message in Windows 10

This error code “Background installation encountered a problem” may occur due to insufficient updates on your computer. If you think that all the updates are updated, follow these steps to solve the problem.

This “Background installation encountered a problem” error code may occur due to insufficient updates on your computer. If you believe that all updates are up to date, follow the steps below to resolve the issue.

What causes the “Background installation encountered a problem” error in Windows 10

What causes the "Background installation encountered a problem" error in Windows 10

Slow internet connection: When your computer installs Office online, you need to have a good internet speed, but sometimes an error message like “Office takes too long to install” appears because of the internet speed.

File System Error: Sometimes another version of Office software is already installed on your computer, and the new installation overlaps and cannot be installed correctly. So before you try to install any Office software, make sure that you have removed all traces of it.

Firewall/antivirus settings: Firewalls and antivirus programs often block suspicious IP addresses. It’s best to stop/deactivate your firewall settings and re-install to avoid the Office software background installation error.

How to fix the “Background installation encountered problem” error in Windows 10

How to fix the "Background installation encountered problem" error in Windows 10

Repair Office installation

This method involves using Microsoft Office’s built-in troubleshooting feature. It repairs any corrupted files found in the Microsoft Office installation, which should solve the problem you encountered. The way to proceed is as follows:

  1. Click on Start and open Applications and Features.
  2. Select the Microsoft Office product in which the error was found and click Edit. The restore window opens. Even if you select a single application, such as Microsoft Word, the entire Microsoft Office suite will be restored.
  3. The type of recovery request depends on the version of Office. There are two options: click to install or MSI to install. There are different procedures for both, which are described below. Click to run:
  • In the How do you want to restore Office programs window, select Repair Online.
  • Click Repair to make sure everything is restored.


  1. Under Change installation, select Repair.
  2. Click Next to make sure everything is restored.
  3. Follow the instructions on the screen to complete the repair.

Your problem should now be fixed. If the problem persists, proceed to the next solution.

Use the event viewer to check for Microsoft Office alerts

This solution involves checking for Microsoft Office alerts, as the error may be caused by Office add-ons. Office add-ons are third-party programs that can prevent Office programs from opening or registering properly. When an error occurs, it is logged and we can access the log by viewing the Event Viewer to get an idea of what caused the problem.

  1. Click the Start button and type Event Viewer in the search bar.
  2. Right-click and select Run as administrator.
  3. Find the Application and Service Logs section and double-click on Microsoft Office Alerts.
  4. You can read the local descriptions and find out exactly what is causing the error.
  5. If it’s a system error, click the Start button and search for cmd in the search bar.
  6. Right-click and select Run as administrator.
  7. Copy the following command and press Enter. sfc /scannow

Your problem should now be solved. If not, move on to the next solution.

Reinstalling Microsoft Office

First, you need to completely uninstall the existing Microsoft Office package and then reinstall the new copy. To do this, follow these steps:

  1. Click the Start button and open the Control Panel.
  2. Under Programs, select Uninstall a program.
  3. Type Office in the search box, right-click the Microsoft Office product and select Uninstall.
  4. Install Office from your account page.

This should solve your problem permanently.

Updating Microsoft Office

Sometimes version logs can be corrupted, which you can fix simply by updating your version of Microsoft Office. Microsoft provides support for Microsoft Office 2013 or later. Follow these steps to make sure your Microsoft Office product is up to date:

  1. Click the Start button and open a Microsoft application, such as Microsoft Word.
  2. Click Blank Document.
  3. Click File.
  4. Click Account (or Office Account if you have Microsoft Outlook open).
  5. Choose Update Options -> Update Now.
  6. You may need to click on Enable Updates first if the Update Now option does not appear.

Your problem should now be resolved.

Frequently Asked Questions

  1. Press the Windows + X logo key to display a list of commands and options.
  2. Click on Programs and Features.
  3. Click the Office program you want to fix, and then click Change.
  4. Do one of the following:
  5. Also, in Office 2019 and 2016, click Fix -> Next.
  6. In the Office 2013 and 2010, click Quick Fix.

If you're having trouble installing Office on your PC, try restarting your computer and then trying to install Office again. If that doesn't work, use this simple recovery tool to completely uninstall Office. Once the uninstallation is complete, try reinstalling Office.

  1. Go to the Settings tab and select Office 365 Settings.
  2. Click on Install and manage software.
  3. The Manage Installations section will appear. Click Disable next to the entry for the computer from which you want to remove Office.
  4. Click Yes to confirm deactivation.

Press the Windows + X key, then select Settings. From the menu, select Update and security. Select Troubleshooting, then scroll to Windows Store Apps and click it to launch the troubleshooter. Restart your computer and try installing Microsoft Office again.